As they say in the Business world "Your only as good as your last quarter" and you keep saying he was with the company for 20 years as if thats supposed to be a good thing?? If anything thats a bad thing because you sit in the same seat too long you become complacent and stop reaching for the stars which is exactly what happened to Eisner. Look, the bottom line is he failed to make a deal with pixar, his purchase of Fox Family was a poor decision, Animation declined under his leadership, Imagineering declined under his leadership, he continued building theme parks and attractions on the cheap (as a side note did you know Disneyland has not recieved a major attraction in over 11 years?), he blocked Micheal Ovitz from bringing new creative talent to the company, and as a result of all of this he failed as a CEO. But again the business world, Roy Disney, Steve Jobs, Micheal Ovitz, and disney fans everywhere are all wrong and your right that Eisner was such a good guy.