Well...at least they called me!

[Mr. Pricklepants]

Sorry about your experience. Did the child just turn 3 and 40" tall? I would suggest basketball camp.

That would be a good idea. My daughter is five and is just 39 inches tall, but i don't have to worry about being height checked except for maybe Star Tours since the others would scare her.

 

[rufio]

Sorry about your experience. Did the child just turn 3 and 40" tall? I would suggest basketball camp.

I just died a little - this is the funniest thing I've seen all day!

 

[stevehousse]

If he hit his head on te height board wouldn't that entail that he is tall enough to ride?

 

[wdwmomma10]

If someone "shoved" your kid and they hit his head hard enough to be traumatized by it for the rest of the trip why did you wait till you returned home and not talk to someone right when it happened? Unless it was an accident I would demand an apology on the spot.

For the other CW that were "rude" to you because your kid didn't listen and stand up strait to show that he cleared the bar is not the fault of the CM; they can't take your word for it or accept your story, they need to see if actually is tall enough or there would be hell to pay if something bad happens to him during the ride. They probably get every line in the book every minute of the day. Safety of guests is probably one of the areas they they don't kid around with.

At no point did I refuse to have him measured. It just took him a minute to get under it and stand straight up. There were several CMs that didn't have an issue with him needing a little bit to adjust himself. They completely understood the situation and even tried to help me get him to stand up.

 

[Mr. Pricklepants]

@wdwmomma10 - I know that you didn't flat out refused to have him measured, but just you relayed a story to CM(S) that took place earlier in your trip to explain why he was not standing up straight. I'm just sorry that this soured your trip.

 

[jlsHouston]

QUOTE="WDWDad13, post: 6032123, member: 88816"]me too...but I think that may be because we rarely see people post about the good CM's that go out of their way to make a great experience for us...because...well...when we go to Disney we just expect it[/QUOTE]

I sure do expect it. And the day Disney quits delivering that experience I pay a lot of money for I will vacation elsewhere. Whenvever I personally have had something worth sharing regarding an interaction with any CM at Disney like the ones working Concierge and Front Desk at BWI, I have shared and also responded on the surveys to Disney. Oh and the Disney Lost & Found people whoever they may be. They are beyond awesome. Personally on 2 different occasions they located and returned items, most recently they mailed a lost backpack to me. In fact there is a big article about how they found this lost teddy bear that had the recorded voice of this little girls father who had passed away and they took him for a trip around MK for a day taking pics and then returned it to her. I linked it on my FB.
We've had the guy on the luggage cart that rides around at GF give the kiddos a ride and another one that rescued me and DGS7 a couple of years ago wandering exhausted and lost in the parking lot of the POLY. I've read tons of stories all over the internet and on this board about wonderful, unique interactions with Disney CM's.
Unfortunately it is true at MK and EPCOT, the CM's I have encountered there have gotten more abrupt and inept and indifferent and downright hostile in the 3 years I've been visiting WDW. While I can understand the stresses of dealing with the massive crowds and the heat and the confusion over the changes with MM+ coming into play, it's still inexcusable. Disney needs to not just train the frontline CM's about customer service and kindness but they need to monitor. A young child visiting WDW should never be manhandled when getting their height measured. I've actually had a totally opposite experience with the CM's last summer at RNRC with my DG7 who was a week shy of that 7th birthday wanting to ride single rider. He met the height but he was a little short days on the age requirement and he started to cry and one of the CM's there stepped up and put him through the SR line. I know there is plenty of kindness and understanding CM's show guests, but it doesn't make it okay ever for another CM to be rough with a guest, especially a young child.

 

[copcarguyp71]

Maybe they should consider a measuring station for kids to get measured one time (in any theme park) and they place the height on their magic band and instead of having to stop for a lot of rides to get re-measured they just scan their band (and it would cross over to all the theme parks)?

...and then undersized siblings can trade Magic Bands with the taller members in their group so that undersized riders can ride, get injured and sue. Good idea in essence but not so much in all practicality I think.

 

[lunchbox1175]

I find it unlikely that a Disney guest relations representative told a guest that they hired too many people and failed to train them. Talk about opening a can of worms.

I was thinking the same thing.

 

[ninjaprincesst]

Sorry about your experience. Did the child just turn 3 and 40" tall? I would suggest basketball camp.

My daughter (kid in picture) was 36" at 2 and by 3 she was well over 40.

 

[DznyGrlSD]

However, I don't think.... well I would hope that parents aren't willing to risk their child's safety just so they can ride a ride.

You'd be shocked at HOW many parents will scream, yell, swear and throw a fit if their child is not tall enough to ride. I worked at ValleyFair (think 6 Flags) in 1999 and I was shoved, spit on and swore at so many times I lost count. When you TRY to explain it's for their child's safetey - they don't care - all they care is they paid X-amount of $$$ to get in and their precious child should be able to ride everything.

 

[cw1982]

You'd be shocked at HOW many parents will scream, yell, swear and throw a fit if their child is not tall enough to ride. I worked at ValleyFair (think 6 Flags) in 1999 and I was shoved, spit on and swore at so many times I lost count. When you TRY to explain it's for their child's safetey - they don't care - all they care is they paid X-amount of $$$ to get in and their precious child should be able to ride everything.

My counterargument would be that the height restrictions is generally why child's tickets are less expensive... they can't ride as many things, so parents pay less for those children to get in. It's the same reason why child prices on buffets are generally cheaper; children (theoretically) eat less than adults.

Doesn't surprise me to hear about irate parents though... logic seems to go out the window when people are tired, hot, and cranky from waiting in lines lol.

 

[jeffk410]

I think this can go both ways. This has nothing to do with the 1st post, just responding to the above post.

Guests can be very rude !!

There is extensive empirical evidence showing how moods can be contagious; thus, if guests are consistently rude, a CM will be more likely to be. I find rude CM's more of a reflection of our society vs. the training they receive from Disney.