News Walt Disney World to resume complimentary parking at its resort hotels

Tom P.

Tom P.

Well-Known Member
Smiley/OCD said:
In this case, because Bob I is concerned about optics, I would think he told his underlings to find items to restore but he had the final say. If it didn’t cripple their bottom line and it makes HIM look good, he has a hand in it. Just my .02
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I'm not suggesting he wasn't involved. I agree with you, I think he put out the word to find the easy wins that could drive customer satisfaction in the short-term. What I meant was that I suspect someone like D'Amaro actually made the specific decision that parking fees were one of those easy wins. I doubt that Iger is getting down to that level of the nitty gritty.
 
Smiley/OCD

Smiley/OCD

Well-Known Member
Tom P. said:
I'm not suggesting he wasn't involved. I agree with you, I think he put out the word to find the easy wins that could drive customer satisfaction in the short-term. What I meant was that I suspect someone like D'Amaro actually made the specific decision that parking fees were one of those easy wins. I doubt that Iger is getting down to that level of the nitty gritty.
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Nope, with the ego, he KNOWS it will make him look good and I think his fingerprints are all over this.
 
Jrb1979

Jrb1979

Well-Known Member
Chi84 said:
I think they'll walk back even more of the unpopular recent changes. But I guess I'm just being a pixie duster because we all know that Disney doesn't care at all about the guest experience. ;)
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It's possible but I don't think it has much to do with the guest experience. I agree with many here that a lot of these returning things has to do with soft bookings. It started with the dining offer.
 
hopemax

hopemax

Well-Known Member
I’ll ask. Do we know if Universal’s future bookings are down too? Because worse than Disney’s numbers being down, would be if Universal’s aren’t. Not recession fears driven but value driving people to make different choices on where to stay on their Orlando vacation. DH just got a survey from them asking if park reservations for Epic would be too much of a negative. So they seem like they expect to be slammed.

WDW will never be able to balance the “Express Pass” scale, but people saying, “Yeah, but over there you have to pay for resort parking and ride photos.” Maybe enough of a bone for families with younger kids that were waffling?
 
Hakunamatata

Hakunamatata

Le Meh
Premium Member
hopemax said:
I’ll ask. Do we know if Universal’s future bookings are down too? Because worse than Disney’s numbers being down, would be if Universal’s aren’t. Not recession fears driven but value driving people to make different choices on where to stay on their Orlando vacation. DH just got a survey from them asking if park reservations for Epic would be too much of a negative. So they seem like they expect to be slammed.

WDW will never be able to balance the “Express Pass” scale, but people saying, “Yeah, but over there you have to pay for resort parking and ride photos.” Maybe enough of a bone for families with younger kids that were waffling?
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Well Uni has a huge future draw. Disney has ….. reskin of splash mountain and some themed cupcakes…
 
Brian

Brian

Well-Known Member
Tom P. said:
I doubt that Iger is getting down to that level of the nitty gritty.
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I was certainly never C suite (not even close), or even a Burbank guy, but one thing I know about Iger is that he tends to get his hands dirty with things that most CEOs couldn't care less about. I'm not saying he specifically said "I want the WDW resort parking fee eliminated," but I wouldn't be surprised to hear it was given the green light by him as part of a larger guest experience improvement/recession mitigation strategy.
 
ToTBellHop

ToTBellHop

Well-Known Member
Brian said:
I was certainly never C suite (not even close), or even a Burbank guy, but one thing I know about Iger is that he tends to get his hands dirty with things that most CEOs couldn't care less about. I'm not saying he specifically said "I want the WDW resort parking fee eliminated," but I wouldn't be surprised to hear it was given the green light by him as part of a larger guest experience improvement/recession mitigation strategy.
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My understanding is that he directed his Parks and Resorts team to present a list of potential changes that could be made to build goodwill among guests and he then approved the final set of updates. Today sees the first wave of changes since these could be implemented quickly. More to come.

I think Iger is genuinely concerned for the brand (as he should be) and we will see further improvements in the guest experience in the months ahead. And while Iger was not intimately aware of guest complaints, he does actually visit parks and talk with guests (Chapek was afraid of us) and the Parks and Resorts team was well aware but not empowered to do anything about it.

Perhaps Iger returning with a clear end-date is helping him focus on the company’s longevity and not his own stock options. Not that he doesn’t care about DIS. I presume he thinks an improved company image will result in a stronger DIS in 24 months.
 

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