xdan0920
Think for yourselfer
Nope. Not a problem. You just have to be more laid back. So what, Disney doubled charged you, if you really loved them you wouldn’t mind.
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Very Un-Disney Restaurant Policies
- Thread starter Djsfantasi
- Start date
Nope. Not a problem. You just have to be more laid back. So what, Disney doubled charged you, if you really loved them you wouldn’t mind.
Stellajack
Well-Known Member
- In the Parks
- No
Wait! I've read through 4 pages on this thread and still haven't found what the OP's "other possible actions" were! Did I just miss them?
actioncookbook
Active Member
2020 not disappointing.
Jon81uk
Well-Known Member
Don't you still get an itemised bill of all room charges from the front desk (or left on the door on the last night)? Our last trip was three years ago and we thoroughly checked over ours before settling at check out.
DisAl
Well-Known Member
Try matching that up with the "consolidated" charges that end up on your credit card. You have a whole day's charges lumped into one consolidated charge with no way to tell what that consolidated charge consists of.
Jon81uk
Well-Known Member
Work the other way round, add up all the charges to your credit card and check that total matches the total room charges on your account.
Then look through the room charges and make sure there aren't any double charges or things you don't recall.
KellBelle
Well-Known Member
When we were there in 2017 we were traveling with another family and we all had the dining plan. Be our Guest charged all 6 meals on mine and my husband's dining plan. They advised they could not correct it and that we were to see guest relations at the front of the park. They were not able to help, so we were then sent back to our resort to get it all fixed. This was our last full day and it took well over 2 hours to get back to the hotel and get it straightened out. Definitely not the end of the world, but seriously, how is it that the restaurant that made the error does not have the capability to correct it. It should not have fallen on us to go all over the place to fix a mistake we did not make.
PrincessNelly_NJ
Well-Known Member
The only issue is, what if the OP didn't have the money to pay for it?
My fiance and I used to visit Disney years ago with just enough money to cover what we needed as we were college kids on a tight budget. If this had happen to me back then, we would have not been able to cover the cost of the meal out of pocket.
Jon81uk
Well-Known Member
Charge to the room account and then get it wiped and resolved when back at the resort later that evening.
Or don't go somewhere with not another cent to your name... Crazy talk...
PrincessNelly_NJ
Well-Known Member
Someone may not have had room charging privileges put on their room or be leaving within a couple hours. And even if they did, the if the cost of the meal was over $100, its getting charged to their bank card within a few minutes.
PrincessNelly_NJ
Well-Known Member
Who said they didn't have a cent to their name? I was simply stating some people don't have excess cash on hand at all times. Especially not young college kids.
Regardless, if Disney systems have issues where they are unable to see but not apply the credits, I fail to see why the guest should be inconvenienced and have to cough up money to cover the meal. Maybe if the system said zero credits, I could understand but not in this case.
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bpiper
Well-Known Member
I am not following your "consolidated" charges that end up on your credit card statement.
We were just there in Early December. I could see daily "pending" charges that Disney put to my credit card each day using my credit card companies App. On day of checkout, all the "Pending" charges were removed and then 2 days later, a single charge for the complete total on my room account was charged to the credit card. In the end, I only had one charge for the whole bill, not multiple charges.
That whole pending charges thing has Disney IT issues... Both this trip and last trip, I saw some daily pending charges disappear from the credit card as time went on. At first I though that Disney was just consolidating the pending charges, rolling two up into one. But nope, the next charge wasn't the total of both. They just disappeared.. Weird.
lazyboy97o
Well-Known Member
If you opt to cover the restaurant bill for Disney by charging it your room and then Disney does not properly correct the issue, you have hindered your ability to contest the charge with your credit card provider because the charge is now lost in a larger, single charge. You can’t point the credit card issuer to a single charge at the restaurant as problematic.
You also need to be aware that many of the eating locations in Epcot and Disney Springs are not disney owned rather than partners and as someone (who works in more recent technology) there are times where API issues between systems can take place due to all sorts of things - even if the best systems.
In this case, you could have done what was asked, not made a scene and not gone to guest services but simply called the concierge or guest relations when you got back to your room. I have done so many of times rather than get angry at a cast member who was trying to be helpful and more importantly, honest, about how long it could take. The simple call would likely have taken 3-4 minutes, been handled while you were sleeping or at the park the next day and from my experience may have included a little something for your trouble.
As for your example, Amazon often has frequent issues after rollouts, as does Oracle, Microsoft, IBM, and every other major software system. It is a blessing you are unaware, but it does happen frequently - like, every time there is an update. When the Marriott Bonvoy shift happened - they had all sorts of issues for a few weeks (We average 30-80 nights in a Bonvoy hotel each year for work).
I'm not exactly clear what your IT experience is in, but there is a big difference between IT and software...
As someone who also frequents disney, has high standards for service/travel, has worked in hospitality AND works with current SaaS software - this seems like more drama than it needed to be.... a little grace and kindness goes a long way.
This is not accurate - you can contest the charge and state that it is a portion of the charge that is incorrect.
You can also simply just talk to disney, I have NEVER not had them correct something on my bill.
lazyboy97o
Well-Known Member
I didn’t say you can’t contest it. You also shouldn’t have to talk to Disney to fix their error or give them a free loan.
@RobWDW1971 I KNOW!! This is appalling that someone would have even bragged about threatening a hospitality worker because they ASSUMED he was lying and it wouldn't actually be taken care of. I am at a loss.
Although it explains the attitudes we are seeing lately when we visit. Entitled adults create entitled kids.
That actually isn't what you said. You said it isn't able to be contested.
And something on a room charge isn't a "free loan" as you haven't paid for it yet.
And if we are getting technical - you are taking a "free loan" from disney for everything you charge to your room and have yet to pay for on your credit card.
Things aren't perfect always - there are times in my real world where an order is wrong, a store over charges, a pizza delivery wasn't right - it is about how it is handled ON BOTH SIDES that is what matters.
I am really glad you have never made a mistake, i have and it sucks - it makes me have a little compassion and understanding when someone is trying to help me and make it right - or point me to the person that can.
Just to inform you, I was responsible for a 24x7x365 SaaS/ E-Commerce site, very similar to MDE. In fact, Disney was within 24 hours of signing a contract with my company to provide MDE.
In addition, the system upgraded the software with zero downtime and no glitches. So, I have high standards for software.
Fyi