We just returned from disney after a 6 day vacation. When we booked they did not tell us the main pool at All Star Resorts would be closed. Needless to say husband in wheelchair, 40 basball teams staying there get the picture. No where to sit, up all hours of the night from day 1 and rude kids from all over. Complained call security every night. Finally went to see manager and she gave me 100 dollars back. I find that is not making up for a horrible vacation. This happened before to us. We just moved from Pa. to Fla., my husband and I retired and my daughter graduated from high school so we thought we would have a nice celebration. Needless to say we are heartbroken. Thought timing was right for attendance, but I guess we were wrong. We even bought season passes. I am so upset. Anyone have any suggestions? I came home and emailed guest services. I feel in my heart we were lied to from the start. They told me they just found out about the pool and the baseball teams. I find that hard to believe
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Vacation from Hell again
- Thread starter cheezedoodle20
- Start date
DisneyDebNJ
Well-Known Member
Firstly, I am so sorry you had a bad experience. We always go in the fall, the spring/summer months do have alot of groups, especially some of the value resorts. Yes, based on your recount of the way you were treated and what you experienced, I would definately contact Guest Services, explain the circumstances and how you felt you weren't made aware of pool closure, etc. Don't let this sour you on future visits to Disney. Perhaps, a different time of year or a different resort would make a big difference? Alot love Pop Century. I am so sorry for your experiences but perhaps that can be recitified in the future.
devoy1701
Well-Known Member
After the first night (well maybe the second night). I would have demanded to be moved to another resort and expected nothing less. Continue to follow up with Guest Relations now that your home. They should be able to help you.
For future note, this is why I avoid the Value resorts. Any any time there could be any array of little league, peewee league, cheerleader groups or what have you staying there and it's not worth it.
For future note, this is why I avoid the Value resorts. Any any time there could be any array of little league, peewee league, cheerleader groups or what have you staying there and it's not worth it.
luv
Well-Known Member
First, since it is hell, you might want to vacation somewhere else next time.
Second, Disney already knows these things are problems. They don't really care. If the purpose of writing is to let them know, don't bother.
If you want to write to get some money back...and I think you're entitled to it!...don't beat around the bush. Briefly state the problems and ask for the money. If they refuse, charge it back through the credit card company.
The only way Disney will ever care about stuff like this is when people begin charging stuff back.
Second, Disney already knows these things are problems. They don't really care. If the purpose of writing is to let them know, don't bother.
If you want to write to get some money back...and I think you're entitled to it!...don't beat around the bush. Briefly state the problems and ask for the money. If they refuse, charge it back through the credit card company.
The only way Disney will ever care about stuff like this is when people begin charging stuff back.
I used my debit card.I am not one who complains we have stayed at moderate resorts but this time since we were going to buy seasonal passes we decided to stay at a value. Never again. I am going to push for money back. It was never my intention but the more days we were there the worse it got. They offered to move us the last day. That would not help after it was already over.
Uddy
Active Member
I learned a long time ago never to stay at a value resorts. Crowds always book the cheaper resorts. I love the wilderness lodge! I visited once while on crutches and the cast members went over and beyond to help me anyway they could. I could only imagine what he would have done for your husband. I know money is always important but, I found that the extra amount of money spent meant a much more enjoyable vacation. Small crowds, nicer cast members, better restaurants, faster bus service and more options to and from the parks. Don't give up on Disney. You just have to find YOUR resort!
bethymouse
Well-Known Member
Yuck on the values, sorry.
Try a moderate, you'll like it!
That is why we put it all on the credit card, just in case, and then pay it off ASAP.
Try a moderate, you'll like it!That is why we put it all on the credit card, just in case, and then pay it off ASAP.
I_heart_Tigger
Well-Known Member
The tough part about this is that you accepted $100 off. In many cases companies, not just Disney use this as, "We made you an offer and you accepted it so why are you asking now."
In the future should this happen to you (or anyone) if you are offered something that you feel is insufficient do NOT accept it. Demand to speak to someone else. Try to get things like this resolved in person on property. It is much easier for them to brush you off when you are not in front of them and you have already gotten some money back.
Since you can't go back and change that my only advice is to let them know that the $100 may have helped with the situation but it was not enough and you need to speak to someone personally who can help you resolve the issue.
In the future should this happen to you (or anyone) if you are offered something that you feel is insufficient do NOT accept it. Demand to speak to someone else. Try to get things like this resolved in person on property. It is much easier for them to brush you off when you are not in front of them and you have already gotten some money back.
Since you can't go back and change that my only advice is to let them know that the $100 may have helped with the situation but it was not enough and you need to speak to someone personally who can help you resolve the issue.
devoy1701
Well-Known Member
I don't think so when it comes to Disney. When we had issues with our Disney Cruise, we complained on board, they addressed the issue (kind of) and sent us a gift basket of random leftover Inaugural Cruise goodies as a "thank you for giving us your feedback" offer... and we took it as simply that. When the issue we reported continued to be an issue later in the cruise (and as I thought about the problem more after returning home) I wrote a letter expressing how while I appreciated their offer and attempt to correct the issue, I do not feel that it was rectified and was still bothered by the overall experience. Guest Relations sent me back a letter with additional compensation (which I would have let it go at that point but the letter was so poorly written and in some cases just copy/pasted from my original response word for word that I was even more mad as it seemed like all they wanted to do was pay me off). Point is...at the time of the initial complaint, the offer might very well seem adequet (and it's hard to turn something down when offered because they might not offer it again), I think it's perfectly acceptable to continue to follow up if you genuinely feel it was not handled to the best of their abilities.
CP_alum08
Well-Known Member
Exactly.
You seem like you at least know a little about Disney and even if you don't/didn't this type of information is available in numerous locations. The end of August is still busy and staying at any of the All-Star properties there is always a chance of groups or teams staying there. And I agree, you should still follow up and make sure someone knows you had a bad experience, but I wouldn't be expecting a full refund or anything close.
alissafalco
Well-Known Member
Just curious, what was the issue on the cruise?
Pooh Lover
Well-Known Member
I am so sorry about your horrible experience at All Stars. I've seen many stories on these boards about groups and problems at these resorts. Please do not allow this particular experience ruin your overall opinion of WDW, especially since you have very recently moved so close to the Magic. We all have our stories, be it a resort, dining, transportation or a fellow guest problem but we all realize that what we love about WDW and all that it has to offer is much, much bigger and more important than this one issue we are having. Resolve it as best you can to a level of satisfaction you can live with and move on as fast as possible. I hope you and your husband have nothing but the best of experiences from now on at WDW!
Dad 2 M & M
Well-Known Member
We have stayed at all three All-Stars plus Pop, but go in Novermber or December. Our opinion is a room is a room and we spend the savings elsewhere on property.
I agree totally on follow up and cautiously suggest you shoot for a discount on your next trip....I assume you will go back and will enjoy what WDW has to offer. As many have suggested, go in the Fall or early in the year.
Sorry for your bad experience.
luv
Well-Known Member
You can chargeback with debit cards, too. If you won, it would take longer for the money to be in your account, but you would still get it.
Write to them. On paper. Get a receipt. A short note detailing the problems and what you want is enough. If they dont follow up or are their typical wishy-washy selves about it, move on. Call the bank that issued the card and say you are charging it back. This is easier for you and more effective, too.
If more customers started charging stuff back, Disney would sit up and take notice. At the very least, they'd have to hire clerks to fight the chargebacks.
George Lucas on a Bench
Well-Known Member
Isn't it always crowded now? I've gone in August/September for a few years and it's packed. It was a good time to go until everyone found out about it. Now there are children everywhere even though, yeah, new school year and everything. I wish I was that lucky when I was a kid! No school, we're riding Pirates of the Caribbean.
devoy1701
Well-Known Member
I posted about it in the DCL Stateroom Review thread in the DCL Forums. But long story short, we paid extra for a Deluxe Family Stateroom with Verandah (Largest non-Concierge cabin you can book) and ended up being woken up in the middle of the night or early in the morning 5 of our 7 nights on board because of preventable noise of the crew readying the deck above us (dragging chairs, pressure washing, etc). It was so loud sometimes with how they were setting the chairs that the stateroom walls would shake. My point to them was that there shouldn't be an upcharge for those staterooms at all and that there should actually be a disclaimer to rooms in the center of deck 10 about the noise levels from both crew and guests on Deck 11 much like there are disclaimers for staterooms that have obstructed view verandahs.
alissafalco
Well-Known Member
Oh that sucks!! I hope you were compensated to your satisfaction. I would be so angry.
WannaBWendy
Well-Known Member
I know a room is a room BUT, baseball teams, cheerleaders, etc. are less likely to book moderates and deluxes.
(Note: less likely)
(Note: less likely)
Dad 2 M & M
Well-Known Member
Agreed...also less likely to book during Nov/Dec. I can't imagine being on a Value property (or at WDW) during the summer! The All-Stars seem to have more issues than Pop and Pop's transportation is much better, especially at park closing.