It was your assertion that their response was “unacceptable” that was I was referring to. It seemed that you expected them to simply give you a place at the event because the registration time didn’t suit you. Your expectations, and criticism of the CMs was, IMO, a classic case of entitlement.If that is how you feel that is fine. I really just think if they are going to do two reservation times, they should do different times of the day. Make one during working hours in the east coast, and one elsewhere. Or do one of them on the weekend. There is no reason they have to do the on the same day of the week, at the same time. Then all members would have equal chance.
I would agree with you if there was only one reservation date though....you can’t make everyone happy. My problem was that the solution they provided was just to repeat the problem.
The application process had already been announced. They couldn’t change it, and certainly not because you phoned MS. What did you seriously expect a CM at MS to actually do, or even say, when you phoned? What would have made it acceptable to you?