Unmagical Day at the Magic Kingdom

KBLovedDisney

Well-Known Member
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gsansone

Member
You claim you've been to Disney World over 20 times....yet you are surprised that you have to park in front of the TTC then take the ferry or monorail to the Magic Kingdom?


I'm sorry, but it sounds like you're just griping for the sake of griping (aka: Making **** Up). That's been the set up for the past 40+ years.


What about just expecting to make same-day dinner reservations in the restaurant of their choosing.
 

EagleScout610

This time of year I become rather Grinchy
Premium Member
If they ever build a fifth gate as a villain's park, Katiebug needs to be included as a M&G character.
"Hi there, little girl. Did you get to meet Cinderella? Did you get a table at Cosmic Rays? Well, MY LITTLE PRINCESS DIDN'T!"
There would still be a 30+ minute wait with an interactive queue where visitors can read this thread
 

SpaceCoast

Member
They probably were not as rude as it was made out to be. Just like the CMs that made the little princess cry at the castle when they wouldn't say anything about Cinderella. Sure, are there occasions where you get a somewhat disgruntled CM, sure, it happens, no one is perfect, but perception is very easily skewed when you don't get the answer that you're looking for.
Imagine the CMs who have to face people like the OP all day long, especially when the parks are jammed and it's 100 degrees.
 

StarWarsGirl

Well-Known Member
In the Parks
No
And now, a response to the most legendary post of all time...with memes.
The reason I have not gone in a few years is that I have been busy having children, an adorable little Princess who is 2 years old, named Skye, and my 5-month old little Prince Dylan. I also have a twelve year old princess, Julie, and 14 year old princess, Kaitlynn. We are a big family. We paid lots of money for our tickets.
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The first thing I noticed from the monorail is that the castle is under construction (hmmmm, not very magical). Once inside the park the moat is drained!!!! It is ugly, not magical at all. And the inside of the castle is closed. There were two cast members blocking the way who rudely told us we could go around the back - past the smoking area and drained moat - which is very un-magical
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The cast members could clearly see that Skye was crying because all she wanted to do was see Cinderella's castle and meet Cinderella. They didn't do anything!!!! In fact, they just looked disgusted that we were bothering them and now my annoying kid was crying. They didn't say, "Don't worry, you'll see Cinderella later." or offer to escort her in back themselves, or tell us where we could meet or see Cinderella later, or even say "I'm sorry, little princess, please don't cry!" So basically, we were there for less than fifteen minutes and my little girl is crying. So we went in the back way, made a wish in the fountain, and saw what we could of the castle, which wasn't much.


My little girl never did see Cinderella that day. I thought we could meet her after the castle show because all the characters come down afterwards to greet the children, but apparently that is a thing of the past. After the show the characters disappeared? This caused my little princess to cry again. Then I was told that they are holding Cinderella captive in the new Princess Fairytale Hall and you can get a fastpass so you don't have to wait in line for over an hour. Well, I went to get fastpasses and the new system would not allow me to get one. Ariel was also "unavailable" and so was Rapunzel
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At lunchtime, we went to Cosmic Ray's, or at least tried to. I got little Dylan out of the stroller along with all the stuff and sent my hubby to get the food so I could sit down with the little kids.
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I told my husband who was furious and complained to the manager, Sam. Sam did nothing. Sam did not apologize. Sam did not let me sit down. Sam did not give us vouchers for free dessert. Sam did nothing but stand in front of the door and treat us like second-class citizens
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I was told to go to a vendor outside. And why don't you sell McDonald's fries anymore. I loved that!
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For dinner, I tried to make reservations but was told there was nothing available unless I went to Downtown Disney. Crystal Palace and Be Your Guest had a three hour wait and we were told that people with reservations have priority. I find it really hard to fathom that Disney World is making it so difficult to get a simple meal
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I spoke to Winston. He was also no help. He said he would gladly take my reservation but not without a credit card. I told him about the debacle at Cosmic Ray's. He said he had never heard of that happening before, so I guess it's not his problem. I told him that I took my two year old princess to the Magic Kingdom and she was unable to see Cinderella or Mickey Mouse. Apparently, he didn't care about that at all? Then he had the nerve to tell me that everyone is held to their high standard of policies, even Executive Vice Presidents! Really, well how does he know I'm not an Executive Vice President? He said he knew because an Executive Vice President would not cut off his sentences.
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I asked Winston to refund my tickets because at this point I never want to go to Disney again.
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Well, you can tell Winston that I am not an Executive, but I am a travel agent.
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Great customer service Disney! Epic Fail! I am ashamed of you. I've been a loyal Disney fan and guest for forty years. It's a shame that that loyalty was shattered in one visit to the so-called Magic Kingdom. If you refuse to do anything to make this right, any future visits to theme parks for my family will be spent at Universal Studios or Busch Gardens. And I meanmorethan a half-hearted apology and an eye roll!
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