Universal Closing time is 6 PM on 6/3/15?!?! Any idea why?

[jakeman]

You'd think cancelling a flight wouldn't be that big a deal with all his New Kids on the Block money laying around...

 

[marni1971]

Why are you saying the same thing over and over? You obviously won't get an answer you'll like so just email Universal Guest Services and take it further with them.

 

[JordanNite]

Why are you saying the same thing over and over? You obviously won't get an answer you'll like so just email Universal Guest Services and take it further with them.

I emailed them, and left a message on twitter - got no response.

 

[Prince-1]

Maybe they read these forums and knew who you were and decided better to ignore you??

 

[jloucks]

I think some are confusing somebody that is upset with an at least semi-legit complaint with what an internet troll is.

Trolls don't actually believe or care about what they are saying, they are saying it just to rustle peoples jimmies.

I don't think anybody that has received the short end of the park schedule stick is trying to rustle jimmies.

Blasting somebody that is obviously upset, and has a right to be to some extent, with "it is your fault, research the park time and look for exceptions to the regular schedule" is pretty trolly to me. You definitely know your rustling people jimmies and keep on doing it.

jimmies.

 

[jloucks]

Don't think a troll just someone who thinks his point isn't getting across and from what I see it's not.[/QUOTE

Why are you saying the same thing over and over? You obviously won't get an answer you'll like so just email Universal Guest Services and take it further with them.

....because people keep taking a good example of bad customer service and then perverting it so that is it somehow our fault. ...those of us that have been burned by the private park rentals. I am one of those. I would bet the bank there are thousands burned per year. If you think thousands a year getting burned (for any reason) is good customer service then that is a problem.

...yea yea yea... "you should have taken it upon yourself to research exceptions to the regular schedule" ...when good customer service would have included a blatant (key word) warning that a screwin' was a comin'.

 

[PrincessNelly_NJ]

I see your point and I have been to Universal when a big group rented it out causing a early closing. To be exact it was Microsoft who bought the place, Win 8 party. Waste because Win 8 is garbage. Whole other topic there.

As Universal gets busier they will need to cut down on renting out the park or they will charge a huge amount for it. I understand business wise why they have been doing this and why they do the graduate thing. I do side with you on the parks need to be open longer and less private parties, I would think that's what is going to happen in the near future. If you fill the park most days and build hotels you will need to be open later or bad things will happen to your business model. How long does it take for this t work out??? Only time will tell.

For you posters who think that you can plan a major vacation and just cancel when you see the actual park times, that's not possible for many people especially the foreign crowd. If you have kids you only have certain times you go. I live about 4 hours away from Universal driving wise no biggie for me. I can get on these forums, act like a donkey telling people they need to know these things and change their plans but in the real world most people take a vacation to Orlando which is a complicated thing to put together costing large amounts of money. It's not a trivial thing that can be changed at will. In my case I can change Orlando visits at will. I understand completely someone who is from far away be it US or foreign country, it's supposed to be a vacation not a research project. That is my big problem with Disney right now and when my tickets are done, one more trip, I doubt I will be back to Disney for decades. Life is to short for a bunch of non-sense.

In conclusion Universal does need to have longer hours and stop some of this group stuff.

Here's the thing though... If you willing book a trip a year out without knowing park hours. Then you have no right to complain. You committed to that trip regardless of the hours.
I booked my trip to Disney last year without knowing park hours. I booked my dinig reservations only for MNSSHP schedule to alter my plans. I found a way to make it work still.

If you have a complaint take it to the company. No one on this forum can fix Universal's hours.... Ijs

 

[RTeker]

found out why its was closed i think.. they were taping America Ninja Warrior

 

[Slipknot]

found out why its was closed i think.. they were taping America Ninja Warrior

That was in May.

As for the OP, what was keeping you from checking on the park hours? Still haven't read an explanation besides "they weren't out yet when you booked" which isn't an explanation at all. I booked my trip to California this past January in August last year. Hours weren't released for either Disneyland Resort or Universal Hollywood then but I knew exactly what they were before I got to the airport to go to California. I'm just wondering why you didn't check a month before your trip?

 

[jloucks]

I'm just wondering why you didn't check a month before your trip?

Not op, but will still answer. ...he is probably tired of being one-sidedly blasted...

...some of us prescribe to the customer service standard that we shouldn't have to chase park schedules like dog tails. We assume a set schedule like most customer service operations. Now sure, you can chime in and lecture us on 'assuming' if you would like (heard it all before) but that doesn't change the fact this is a proven bad customer service move

Think of it like buying expired milk. Sure, it is your fault for not checking the date on the carton. But does the blame really stop there? Do you return the milk? If you keep the milk and own 'your' mistake then you sorta have the right to lecture us on 'checking the carton', but if you are the type that would return the milk, then I think there are some mixed messages being fired off.

 

[Slipknot]

Not op, but will still answer. ...he is probably tired of being one-sidedly blasted...

...some of us prescribe to the customer service standard that we shouldn't have to chase park schedules like dog tails. We assume a set schedule like most customer service operations. Now sure, you can chime in and lecture us on 'assuming' if you would like (heard it all before) but that doesn't change the fact this is a proven bad customer service move

Think of it like buying expired milk. Sure, it is your fault for not checking the date on the carton. But does the blame really stop there? Do you return the milk? If you keep the milk and own 'your' mistake then you sorta have the right to lecture us on 'checking the carton', but if you are the type that would return the milk, then I think there are some mixed messages being fired off.

But wouldn't you want to make sure? One of the biggest things I worried about for my trip were attraction closures. I checked different sites to see what would be closed or open when I was there at least three times a week. In August when I booked, nothing was scheduled for Disneyland Resort. A few months later, Matterhorn, World of Color, the Disneyland Railroad, IASW, Sleeping Beauty Castle Walkthrough, the entire Critter Country (Spalsh, Pooh) land in Disneyland park and Condor Flats (Soarin') in DCA (and to a lesser extent, Waterworld at Universal Hollywood, the only show I really wanted to see there) were set for refurbs after I paid for my plane tickets and room at Grand Californian. The Railroad and IASW were both closed my third day in California. Did I think it bad customer service that all these would be closed during first/only visit to Disneyland Resort after I booked? Not one bit. I realize s*** happens and figured I'd see/experience them my next trip sometime next year. Unless it's Epcot you should always check hours.

 

[jloucks]

Did I think it bad customer service that all these would be closed during first/only visit to Disneyland Resort after I booked? Not one bit.

That's fine. You are my favorite type of customer. Very relaxed and forgiving and willing to do what I think is my job (ensuring my customers experience no negative surprises). The real question is, would you be wrong if you did think it bad customer service? I say, no, you would be well within your jurisdiction as a paying customer to be irritated at the closures. I would never tell you "you should have checked the website" and make our closures somehow your fault. That is horrible customer service. If I was in charge, it would be extremely difficult for you to arrive and not know about the closures. It would be right on the tickets, on the gate (Six Flags), as a service interruption popup as or ordered online tickets. It would be darn near unavoidable.

Good customer service has never been about making the customer research about how they are about to be skewered. Ever.

 

[Tony Perkis]

That's fine. You are my favorite type of customer. Very relaxed and forgiving and willing to do what I think is my job (ensuring my customers experience no negative surprises). The real question is, would you be wrong if you did think it bad customer service? I say, no, you would be well within your jurisdiction as a paying customer to be irritated at the closures. I would never tell you "you should have checked the website" and make our closures somehow your fault. That is horrible customer service. If I was in charge, it would be extremely difficult for you to arrive and not know about the closures. It would be right on the tickets, on the gate (Six Flags), as a service interruption popup as or ordered online tickets. It would be darn near unavoidable.

Good customer service has never been about making the customer research about how they are about to be skewered. Ever.

You're paying an exuberant amount of money and dedicated an extended period of time to this trip. Why would you do this without properly researching park hours, special events, closed attractions due to refurbishments, for any on-site deals? Good customer service isn't necessarily telling the guest to look it up, but at the least providing the information in advance for the consumer is. Going into something completely blind and ignorant with no prior research, even a miniscule amount, puts parks and businesses in clear no-win scenarios by having to deal with people that didn't bother to plan their trips effectively

 

[jloucks]

You're paying an exuberant amount of money and dedicated an extended period of time to this trip. Why would you do this without properly researching park hours, special events, closed attractions due to refurbishments, for any on-site deals? Good customer service isn't necessarily telling the guest to look it up, but at the least providing the information in advance for the consumer is. Going into something completely blind and ignorant with no prior research, even a miniscule amount, puts parks and businesses in clear no-win scenarios by having to deal with people that didn't bother to plan their trips effectively

I would amend your statement just a tiny bit, and you have my agreement.

Change "Good customer service isn't necessarily telling the guest to look it up, but at the least providing the information in advance for the consumer is" to "Good customer service isn't necessarily telling the guest to look it up, but at the least providing the information blatantly and in advance through direct communication making it hard to miss, for the consumer is."

Good customer service is never telling the guest to look it up. It is telling the guest directly though multiple available means. There are far more effective ways than going to a website. ...but I don't think these venues want to be more effective for obvious reasons.

Heck, they shipped me a freakin' stuffed owl prior to my visit as part of my "get ready" package. Park hours are easier to convey then an enormous stuffed owl. These companies can communicate effectively when they want to.

....I like the owl... just sayin' I'm not buyin' that the website is the best or only way to convey schedules. ...if they can convey owls, which are far harder to convey then a schedule, then they can convey schedules.

So, to go full circle and slightly conspiracy... they don't want to convey schedule information thru other means because they want these mistakes made. CYA in place (website) and let's see who we can sucker in for gimped park hours.

Just because you were diligent and didn't fall for it, doesn't make it right.