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Undercover Tourist E-tickets
- Thread starter zeedan
- Start date
Monty
Brilliant...and Canadian
- In the Parks
- No
From their website:
Update on Orlando Theme Park Operations
Walt Disney World® Resort will temporarily close beginning March 16. The theme park anticipates being closed through the end of March. Walt Disney World® Resort hotels will remain open until further notice. Disney Springs will also remain open.
Undercover Tourist Policies for Walt Disney World® Resort:
Most Universal Orlando Resort tickets are valid up to 12 months from order date. Please see specific tickets for details.
Update on Orlando Theme Park Operations
Walt Disney World® Resort will temporarily close beginning March 16. The theme park anticipates being closed through the end of March. Walt Disney World® Resort hotels will remain open until further notice. Disney Springs will also remain open.
Undercover Tourist Policies for Walt Disney World® Resort:
- Tickets don't lose their value. If you have bought a date-specific ticket, you can change your dates to use at a later time. The easiest way to change your dates is through the My Disney Experience app.
- If you have planned to arrive from a country impacted by the travel ban, we will provide a 100% refund on your tickets. Please contact our customer service team with your order number at info@undercovertourist.com and we can assist you. Thank you for your patience as we work through refunds as quickly as possible.
Most Universal Orlando Resort tickets are valid up to 12 months from order date. Please see specific tickets for details.
dr_seeker
Member
How have you been able to call? I can't get through.
yensid67
Well-Known Member
Undercouvertoruist Phone Number FROM BLOG...(800)846-1302
Helpful Information If You Have Tickets
Walt Disney World Resort tickets don't lose their value. If you have bought a date-specific ticket, you can change your dates to use at a later time. The easiest way to change your dates is through the My Disney Experience app.
Most LEGO Florida tickets are also valid for 1 year from date of purchase. Please see ticket details for more information.
Most SeaWorld Entertainment (SeaWorld, Discovery Cove and Busch Gardens) tickets are valid for one year from date of purchase. Guests who have purchased tickets for Discovery Cove from March 16 through March 31 will be automatically refunded. Guests who have purchased Quick Queue tickets for SeaWorld Orlando and Busch Gardens Tampa from March 16 through March 31 will be automatically refunded. Please see ticket details for more information.
We have taken care of hundreds of millions of families for over 20 years and we will continue to do that now. Please bear with us as we work through all the updates coming to our team right now.
Keep hopping!
Undercover Tourist Policies:
Helpful Information If You Have Tickets
Walt Disney World Resort tickets don't lose their value. If you have bought a date-specific ticket, you can change your dates to use at a later time. The easiest way to change your dates is through the My Disney Experience app.
- Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period between March 12, 2020, through March 31, 2020, will automatically be extended to use any date through December 15, 2020. If you are unable to visit before December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date through My Disney Experience.
- For impacted March visits, there may be some delay before you see an updated expiration date or the ability to change your date in My Disney Experience.
- Once your ticket has been automatically extended for use through December 15, you may select a new start date in My Disney Experience and begin the FastPass+ reservation process. Guests staying at a Walt Disney World Resort hotel can make FastPass+ reservations up to 60 days in advance of check-in for their entire length of stay (up to 14 days), while guests staying off-site can make reservations up to 30 days in advance of each day of their theme park visit.
- Guests who have purchased tickets for Disney After Hours and Disney Villains After Hours from March 16 through March 31 will be automatically refunded.
Most LEGO Florida tickets are also valid for 1 year from date of purchase. Please see ticket details for more information.
Most SeaWorld Entertainment (SeaWorld, Discovery Cove and Busch Gardens) tickets are valid for one year from date of purchase. Guests who have purchased tickets for Discovery Cove from March 16 through March 31 will be automatically refunded. Guests who have purchased Quick Queue tickets for SeaWorld Orlando and Busch Gardens Tampa from March 16 through March 31 will be automatically refunded. Please see ticket details for more information.
We have taken care of hundreds of millions of families for over 20 years and we will continue to do that now. Please bear with us as we work through all the updates coming to our team right now.
Keep hopping!
Undercover Tourist Policies:
- Tickets don't lose their value. If you have bought a date-specific ticket, you can change your dates to use at a later time. The easiest way to change your dates is through the My Disney Experience app.
- Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period between March 12, 2020, through March 31, 2020, will automatically be extended to use any date through December 15, 2020. If you are unable to visit before December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date through My Disney Experience.
- For impacted March visits, there may be some delay before you see an updated expiration date or the ability to change your date in My Disney Experience.
- Once your ticket has been automatically extended for use through December 15, you may select a new start date in My Disney Experience and begin the FastPass+ reservation process. Guests staying at a Walt Disney World Resort hotel can make FastPass+ reservations up to 60 days in advance of check-in for their entire length of stay (up to 14 days), while guests staying off-site can make reservations up to 30 days in advance of each day of their theme park visit.
- Guests who have purchased tickets for Disney After Hours and Disney Villains After Hours from March 16 through March 31 will be automatically refunded. You do not need to contact us for this request.
- If you have planned to arrive from a country impacted by the travel ban, we will provide a 100% refund on your tickets. Please contact our customer service team with your order number at info@undercovertourist.com and we can assist you. Thank you for your patience as we work through refunds as quickly as possible.
dr_seeker
Member
You've gotta email them with you reservation/order number.
I didn't ask to refund my e-tickets, but my resort reservations showed up in my credit card statement as being refunded.
Mander
Well-Known Member
- In the Parks
- No
Someone in one of the Facebook groups I'm in appears to have gotten a refund.
Our trip wasn't until May 2-9, so waiting for what I'm sure will be an extension of the closure before we can do anything. We have regular park tickets and one Disney After Hours ticket through UT.
Our trip wasn't until May 2-9, so waiting for what I'm sure will be an extension of the closure before we can do anything. We have regular park tickets and one Disney After Hours ticket through UT.
Thank you. I will try that route.
So if you get electronic tix through Undercover Tourist they will not give you a refund, blaming on Disney indicating that is Disney's policy. In light of the events occurring, all of these trips should be fully refundable. It sounds as though I could more easily to get reimbursed for our soon-to-be-but-probably-won't Disney World trip by getting sick and making a claim under the trip insurance than by trying to get Disney World/Undercover Tourist and the airlines to loosen their policies and just give everyone a full cash refund for these prepaid trips. No hassles at all from car rental or hotels. so maybe I'll just go to our local hospital and volunteer to work with the virus patients.
Whippet Mom
Active Member
We got a refund less 5% fee for our tickets, they were actual tickets & we were within the 90 day window. They were date specific tickets. Though I was not pleased with the fee I understand they are likely taking a big financial hit right now. We don't know when we will rebook so I thought it better to return them than change the dates. Who knows when all this will blow over. Having a compromised immune system it could be a year before we return..
Last edited:
Whippet Mom
Active Member
I got a refund less a 5% fee We were within the 90 day window..
Whippet Mom
Active Member
Got this today from them:
Friends, thank you for your patience as we serve you during this unprecedented time.
We will take care of EVERYONE in this difficult time! We understand the urgency and concern surrounding your travel plans, we want to reassure you that we will help you as quickly as we can.
Your tickets will not lose their value! Travel windows and usage dates are being extended. Even if you miss your start date, we can still help you. Please see the link below to see the most up-to-date policy for each park.
READ POLICIES
Again, we are happy to help you! Please wait to contact us if your travel is more than 7 days out, as we are helping those in most need first.
We will take care of your request. You do not need to worry about running out of time for us to help. Thank you for trusting us.
Friends, thank you for your patience as we serve you during this unprecedented time.
We will take care of EVERYONE in this difficult time! We understand the urgency and concern surrounding your travel plans, we want to reassure you that we will help you as quickly as we can.
Your tickets will not lose their value! Travel windows and usage dates are being extended. Even if you miss your start date, we can still help you. Please see the link below to see the most up-to-date policy for each park.
READ POLICIES
Again, we are happy to help you! Please wait to contact us if your travel is more than 7 days out, as we are helping those in most need first.
We will take care of your request. You do not need to worry about running out of time for us to help. Thank you for trusting us.
I also purchased tickets but not etickets and they start 4-15. I don’t know that we’ll get a refund but I’m pretty sure you’ll be able to change the date to use before 12-15-20 or if you can’t use by then it can be a credit applied to another ticket unless I’m reading it wrong
That’s good news. I haven’t tried calling yet regarding hard tickets. I figured I’d wait a little bit for them to take care of others with sooner trips first.
You may want to engage them via Facebook messenger. That is how I was able to finally connect with a live person and the response time was very quick. Less that 24 hrs to completely resolve the matter. You should have no problem with hard tix.
Ninja Mom
Well-Known Member
I am another person that can vouch for the great customer service that Undercover Tourist provides. I had a weird problem with my tickets for our Dec 2019 trip and they worked with me to fix it.
I'm sure that they are very busy right now so please be patient and monitor their web page for information. I have faith and confidence in them to help out people with their Undercover Tourist ticket problems. Just give it time.
~NM
I'm sure that they are very busy right now so please be patient and monitor their web page for information. I have faith and confidence in them to help out people with their Undercover Tourist ticket problems. Just give it time.
~NM