anyone else having this problem, trying to cancel april14 at asmusic and re-book may 19, neither will allow it.
-
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
trying to cancel 1 reservation, make another, neither app or web site working
- Thread starter buckeyegator
- Start date
Weather_Lady
Well-Known Member
I'm guessing maybe you're having issues because AS Music is currently closed with no reopening date announced yet?
I'm a little confused as to how you got a reservation to a closed resort in the first place. If it's an old reservation, are you sure Disney didn't automatically already cancel it? You probably can't do so now because there's nothing left to cancel.
I'm a little confused as to how you got a reservation to a closed resort in the first place. If it's an old reservation, are you sure Disney didn't automatically already cancel it? You probably can't do so now because there's nothing left to cancel.
Last edited:
the resort is not closed, got the reservation a month ago, was opened up in march. do not want to haggle with a phone rep over cancelation charges if i cannot do it on the app or web site.
Weather_Lady
Well-Known Member
Respectfully, AS Music _is_ closed and has not been accepting new reservations.
Are you perhaps thinking of AS Movies? That resort did open last month.
Last edited:
yeah, did mean movies, but still cannot cancel or rebook.
the main idea of the mde app and the web site is for convenience, it is not like disney is some fly by night outfit, these should work, and like many others, i do not want to spend maybe hours on the phone for what i could do in 15 seconds on the app/website.
Daily Magic
Active Member
I had the same experience with a change recently. The app and chat support couldn’t help me, phone was the only way to do it. Bonus was that the phone support was able to offer me a discount that the app wouldn’t have let me do so I ended up saving money despite the inconvenience of having to wait to talk to someone. My suggestion try to call first thing in the morning, wait times should be shorter.
nickys
Premium Member
Did you book direct or through a travel agent? If you booked through a TA only they can cancel or modify. I would also try through the app and website.
Otherwise your only option is to call. I understand your frustration but if it won’t let you, you really don’t have a choice.
Otherwise your only option is to call. I understand your frustration but if it won’t let you, you really don’t have a choice.
I completely understand - but tech is one of their weakest areas.
