Respectfully, AS Music _is_ closed and has not been accepting new reservations.the resort is not closed, got the reservation a month ago, was opened up in march. do not want to haggle with a phone rep over cancelation charges if i cannot do it on the app or web site.
I completely understand - but tech is one of their weakest areas.the main idea of the mde app and the web site is for convenience, it is not like disney is some fly by night outfit, these should work, and like many others, i do not want to spend maybe hours on the phone for what i could do in 15 seconds on the app/website.
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