Tiana's Bayou Adventure: Disneyland Watch & Discussion

[el_super]

Who cares if I paid hundreds of dollars and stuff ain’t workin’? Just keep the ride open.

Realistically, the majority of people will not notice if a certain effect is broken. They will notice if the ride is closed.

It's far more common to get complaints at City Hall related to ride closures and long lines than it is to get "effect is broken."

Keeping rides open, when minor effects are broken, reduces complaints to City Hall. It's democracy at work.

Maybe it's also worth pointing out that, in part due to the expansion of Toontown, the Animation shop that fixes animatronics wasoved off site. So if an attraction goes down due to a broken AA, and it's not something that can be easily fixed on site, it will be days worth of downtime to move the figure. For Splash it is especially hard to get in and out, due to the OSHA requirements.

 

[D.Silentu]

when I was a CM, we would close the ride if a major show element wasn’t working.

The average guest would be far more upset that they didn’t get to ride the ride on vacation instead of being upset that this single animatronic isn’t working.

Rose colored glasses perhaps, but it felt like the previous standard of maintenance kept rides open longer, as technical issues weren't compounded due to ignorance. Using Snow White as an example, as most of the issues are projection based they could be corrected in a day or possibly a few hours. On the other hand, I suppose leaving an entire park to languish for a year might have the maintenance teams so swamped that a few projections seem insignificant. A pity though, no matter how you slice it.

 

[Californian Elitist]

Realistically, the majority of people will not notice if a certain effect is broken. They will notice if the ride is closed.

It's far more common to get complaints at City Hall related to ride closures and long lines than it is to get "effect is broken."

Keeping rides open, when minor effects are broken, reduces complaints to City Hall. It's democracy at work.

Maybe it's also worth pointing out that, in part due to the expansion of Toontown, the Animation shop that fixes animatronics wasoved off site. So if an attraction goes down due to a broken AA, and it's not something that can be easily fixed on site, it will be days worth of downtime to move the figure. For Splash it is especially hard to get in and out, due to the OSHA requirements.

These are excuses. This is not something that I’m making up. Disney established these standards and ingrained them into me when training. These were their standards.

Complaints about rides being closed at City Hall aren’t taken seriously. If they were, they’d never close rides.

 

[Dear Prudence]

These are excuses. This is not something that I’m making up. Disney established these standards and ingrained them into me when training. These were their standards.

Complaints about rides being closed at City Hall aren’t taken seriously. If they were, they’d never close rides.

Also, I am pretty sure everyone notices when they go on an attraction and the audio is off and the lights are out.

 

[Californian Elitist]

Also, I am pretty sure everyone notices when they go on an attraction and the audio is off and the lights are out.

Exactly. Who’s to say guests aren’t going to City Hall to complain about things not working? Given that I had guests come off of rides and tell me that things weren’t working, I’d say that there are guests out there that go to City Hall with similar concerns.

People notice things like this:

 

[el_super]

These are excuses. This is not something that I’m making up. Disney established these standards and ingrained them into me when training. These were their standards.

Complaints about rides being closed at City Hall aren’t taken seriously. If they were, they’d never close rides.

Complaints are taken seriously and yes, they don't like keeping rides closed due to excessive complaints. WDI has a mandate to keep rides open now, and have been working to develop "B mode" standards to keep attraction reliability up.

The SQS team at DL (under WDI) built the original guidance on what effects demanded a ride be shut down. It wasn't every single effect, but primary/key effects that would trigger a shutdown. I'm familiar with the process.

Not every AA on Splash Mountain would, or even should, trigger a shutdown if it is malfunctioning.

All that aside, part of the reality work working with AAs now, is going to be accepting a higher degree of failure. The technicians and machinists that would work on these figures are harder to find. Young people are generally prioritizing college degrees over trade schools (and Disney has every tried paying for training to encourage more).

 

[Californian Elitist]

Complaints are taken seriously and yes, they don't like keeping rides closed due to excessive complaints. WDI has a mandate to keep rides open now, and have been working to develop "B mode" standards to keep attraction reliability up.

The SQS team at DL (under WDI) built the original guidance on what effects demanded a ride be shut down. It wasn't every single effect, but primary/key effects that would trigger a shutdown. I'm familiar with the process.

Not every AA on Splash Mountain would, or even should, trigger a shutdown if it is malfunctioning.

All that aside, part of the reality work working with AAs now, is going to be accepting a higher degree of failure. The technicians and machinists that would work on these figures are harder to find. Young people are generally prioritizing college degrees over trade schools (and Disney has every tried paying for training to encourage more).

Okay.

 

[No Name]

Comparing a missing Brer Rabbit animatronic to a decapitated figure (or lights on, or missing audio) is ridiculous. One is disturbing and one will go largely unnoticed. Cmon don’t spin it to fit your case.

and have been working to develop "B mode" standards to keep attraction reliability up.

This is one huge improvement they’ve made in the last few years, like for when the Kylo animatronic isn’t working.

 

[chadwpalm]

Sarcasm aside, the video description says the effects have been broken for weeks. Unacceptable (for some).

Not true. It's hyperbole. While many effects on attractions were down Memorial weekend (Indy being the worst), all of Snow White's were working fine.

 

[Californian Elitist]

Comparing a missing Brer Rabbit animatronic to a decapitated figure (or lights on, or missing audio) is ridiculous. One is disturbing and one will go largely unnoticed. Cmon don’t spin it to fit your case.


This is one huge improvement they’ve made in the last few years, like for when the Kylo animatronic isn’t working.

It’s not a spin. It’s an animatronic that’s not working properly. And according to your opinion, they shouldn’t shut down rides because show elements, particularly animatronics, or even one animatronic, aren’t working.

 

[Californian Elitist]

Not true. It's hyperbole. While many effects on attractions were down Memorial weekend (Indy being the worst), all of Snow White's were working fine.

Great to hear!

 

[No Name]

It’s not a spin. It’s an animatronic that’s not working properly. And according to your opinion, they shouldn’t shut down rides because show elements, particularly animatronics, or even one animatronic, aren’t working.

Yet you’re continuing to put words in my mouth. There are obviously reasons they should not run a ride and Ursula being decapitated is obviously one of them. I never said they should run the ride regardless of how terribly it’s broken, obviously there’s a threshold. Not sure if you’re being purposely obtuse.

 

[Dear Prudence]

I think this all just speaks to a broader issue--this version, this iteration of Disney won't fix what needs to be fixed or keep things working even if they are brand new. They last for the initial Instagram rush and that's it. There is no reason why Kylo Ren or whatever his name is already using a b-mode. Ursula shouldn't have her head fall off. Brer Rabbit shouldn't be missing. Indiana Jones shouldn't feel like it's in one of the European knock off parks! Snow White shouldn't already be THAT busted! This is unacceptable! And it shows not even a retheme/ refresh is built to last, this is just disgusting.

 

[Professortango1]

It’s not a spin. It’s an animatronic that’s not working properly. And according to your opinion, they shouldn’t shut down rides because show elements, particularly animatronics, or even one animatronic, aren’t working.

A bit hyperbolic. A singing goose being frozen is not the same as Lincoln's face falling off. The impact the AA/effect has on the attraction is important. That's one of the reasons I am more critical of EE having a broken Yeti vs the bird. The Yeti is the climax and focus of the attraction vs a world building element.

I remember, even as a kid when Splash opened, constantly reporting to CM's that Brer Fox's tail wasn't in the gator's mouth as it should be. Rides have always operated with minor imperfections. When the imperfection is noticeable by lay people or ruins a major show scene, then the ride should be closed down. The ball not working in Indy should be a closure as its the finale to the attraction.

 

[Californian Elitist]

Yet you’re continuing to put words in my mouth. There are obviously reasons they should not run a ride and Ursula being decapitated is obviously one of them. I never said they should run the ride regardless of how terribly it’s broken, obviously there’s a threshold. Not sure if you’re being purposely obtuse.

I’m not putting anything in your mouth. I wasn’t even responding to you when I posted that video.

Not being obtuse at all, but okay then. I don’t remember you mentioning an obvious threshold. But again, okay.

 

[Californian Elitist]

A bit hyperbolic. A singing goose being frozen is not the same as Lincoln's face falling off. The impact the AA/effect has on the attraction is important. That's one of the reasons I am more critical of EE having a broken Yeti vs the bird. The Yeti is the climax and focus of the attraction vs a world building element.

I remember, even as a kid when Splash opened, constantly reporting to CM's that Brer Fox's tail wasn't in the gator's mouth as it should be. Rides have always operated with minor imperfections. When the imperfection is noticeable by lay people or ruins a major show scene, then the ride should be closed down. The ball not working in Indy should be a closure as its the finale to the attraction.

Yes, it is, according to Disney, or at least it once was. Show elements are show elements, no matter if one is an animatronic and another is projection mapping. I can’t speak for other rides, but one show element for Fantasyland dark rides is 100% working animatronics. Assuming that this is the case for all rides with animatronics, then a frozen goose is just as bad as Lincoln’s face falling off.

I agree that rides sometimes run with minor imperfections. It happens. But to let these imperfections go on and on without being addressed used to be unacceptable. They should be fixed ASAP, even if it means closing the ride for an hour.

 

[Brer Panther]

It's disturbing how much the Chapek-run era of the parks is similar to the Pressler-run era of the parks.

Difference is, Pressler wasn't the CEO.

 

[Dear Prudence]

It's disturbing how much the Chapek-run era of the parks is similar to the Pressler-run era of the parks.

Difference is, Pressler wasn't the CEO.

And Pressler ran the world's second-largest MLM at some point :/

 

[No Name]

I’m not putting anything in your mouth. I wasn’t even responding to you when I posted that video.

Not being obtuse at all, but okay then. I don’t remember you mentioning an obvious threshold. But again, okay.

Okay.

 

[PiratesMansion]

It's always interesting to me how it's totally ok if Disney, the alleged market leader, doesn't do necessary maintenance, actually.