$12 an hour front desk clerks in polyester ties are now telling people in check-in lines that they are changing the name of DHS to Disney's Hollywoodland?
Like the
Hollywood Land that already exists at a Disney theme park?
https://disneyland.disney.go.com/attractions/map/#/disney-california-adventure/
Is there any management presence at all in Disney's deluxe hotels?!? Assuming there is some management on property, do they have any ability to keep their front-line 12 dollar an hour employees from just making stuff up and/or telling paying customers wild rumors that reflect poorly on the parent company?
How do these CM's spreading bad rumors look at themselves in the mirror and pretend they have any sense of professionalism with that type of customer patter? And why does management allow it? I'm baffled at that.
If I checked in to a 400 dollar a night Ritz-Carlton and the front desk clerk (who is a perfect stranger) told me as the paying customer some crazy rumor about the corporate office changing branding strategies or unannounced company tactics, I'd be scared for what other unprofessional behaviors he engages in while I'm in the hotel. And if I mentioned that bizarre interaction to the Ritz-Carlton manager you can bet that employee would have his tail between his legs for a week, if he was allowed to keep his job.
But at Disney's cheesy "Deluxe" hotels? Sure, lie to the customers and tell them weird rumors you have no authority to mention just to make conversation. Just bizarre how TDO allows that to happen over and over and over again.