Many of you probably have had that moment that nearly killed the magic.
I have been to DLR tons of times, but our first WDW trip was in 2016. We are not wise in the ways of the WDW force.
When we checked in we really could have used a how to seminar. We had used our DP at the ASMo food court, but the late in shift cashier really didn't care if we use it to the fullest advantage or is we were using it right. Our very first full day we had O'Hanas ADR. The breakfast was good, the Characters awesome. the dancing, parade, and the maracas. All fun, the waitress even told to accidentally drop the maracas in our bag, because our 10yr old loved it way too much.
Here is were the magic almost was broken for the entire trip. Noobs, should almost be blazed on our MB scans the first day to help CM help us navigate the system. We get scanned at the begging of the meal, and the CM even says "hey you have the Cadillac plan" 3 sit down DP. We noticed there was a cycle, so when everyone around us had gotten up we were like ok, they scanned us, we should be ok and left. I did leave an extra bit of $ on the table wanting to tip the CM for great start. I had to use the restroom before we got on the monorail to the MK. I come out of the restroom to find the CM and my wife in heated discussion. The CM sees me and goes "you didn't pay" I not knowing any better told you scanned us, are we not done. "she goes you didn't pay, yet I still come out with a bill for you" I was still confused, responded that we had the Cadillac DP, all be covered. Even left an extra for tip. She goes you need to come back into the restaurant to pay. So, ok, let get this figured out. She leads us back into the dining area, and put us by the dinner buffet area, not being used for b-fast. We stand there for over 15 minutes waiting for her to return. We can see she is waiting her section. we are getting stares from the various tables that are seated near us wondering what this lost family is doing just standing there. The CM finally comes back to us with the bill. and the cash I left on the table. I can see the alcohol drinks and the tip are already on the bill. couple of mermosas and 28 bucks in tip. At this point we are not too happy having her take off and not help us, but we also were not sure what we had done wrong. She tells us we have to add the cash on to the charge for the additional tip. ????, I tried to tell her first day we don't know the process, but instead of taking the time to explain to us, she tells it our fault she is running behind on her tables and takes off again. I cross out the tip mark it to 2 bucks cash. write in the balance for just the drinks. She doesn't come back for another 10 minutes before processing the charge with another MB mickey kiss to the scanner. she gives me the receipt, after I ask for it. Half hour just waiting to cash out, damn nearly ruined the Magic for us. The whole WDW system was new to me, and having a CM make us feel like we were dirt bags for not knowing, made it hard to come back.
The funny part is that day it rained. like a white squall just as we got into the Castle court yard drench finding cover at laugh floor. paying 32 bucks for socks each, didn't even kill it. That CM interaction really, even to this day, leaves me burned. We finally got the explanation eating at Kona that night, best food, CM, even hooked us up with extra water to take to our room. Added$50 on top of her tip she made the Magic happen. The fact it was the first morning the first day, and the whole trip could have been left less magical, that is what this post and thread is about.
What was the most unmagical moment that did or nearly ruined the magic for the trip, and did you get the magic back.
I have been to DLR tons of times, but our first WDW trip was in 2016. We are not wise in the ways of the WDW force.
When we checked in we really could have used a how to seminar. We had used our DP at the ASMo food court, but the late in shift cashier really didn't care if we use it to the fullest advantage or is we were using it right. Our very first full day we had O'Hanas ADR. The breakfast was good, the Characters awesome. the dancing, parade, and the maracas. All fun, the waitress even told to accidentally drop the maracas in our bag, because our 10yr old loved it way too much.
Here is were the magic almost was broken for the entire trip. Noobs, should almost be blazed on our MB scans the first day to help CM help us navigate the system. We get scanned at the begging of the meal, and the CM even says "hey you have the Cadillac plan" 3 sit down DP. We noticed there was a cycle, so when everyone around us had gotten up we were like ok, they scanned us, we should be ok and left. I did leave an extra bit of $ on the table wanting to tip the CM for great start. I had to use the restroom before we got on the monorail to the MK. I come out of the restroom to find the CM and my wife in heated discussion. The CM sees me and goes "you didn't pay" I not knowing any better told you scanned us, are we not done. "she goes you didn't pay, yet I still come out with a bill for you" I was still confused, responded that we had the Cadillac DP, all be covered. Even left an extra for tip. She goes you need to come back into the restaurant to pay. So, ok, let get this figured out. She leads us back into the dining area, and put us by the dinner buffet area, not being used for b-fast. We stand there for over 15 minutes waiting for her to return. We can see she is waiting her section. we are getting stares from the various tables that are seated near us wondering what this lost family is doing just standing there. The CM finally comes back to us with the bill. and the cash I left on the table. I can see the alcohol drinks and the tip are already on the bill. couple of mermosas and 28 bucks in tip. At this point we are not too happy having her take off and not help us, but we also were not sure what we had done wrong. She tells us we have to add the cash on to the charge for the additional tip. ????, I tried to tell her first day we don't know the process, but instead of taking the time to explain to us, she tells it our fault she is running behind on her tables and takes off again. I cross out the tip mark it to 2 bucks cash. write in the balance for just the drinks. She doesn't come back for another 10 minutes before processing the charge with another MB mickey kiss to the scanner. she gives me the receipt, after I ask for it. Half hour just waiting to cash out, damn nearly ruined the Magic for us. The whole WDW system was new to me, and having a CM make us feel like we were dirt bags for not knowing, made it hard to come back.
The funny part is that day it rained. like a white squall just as we got into the Castle court yard drench finding cover at laugh floor. paying 32 bucks for socks each, didn't even kill it. That CM interaction really, even to this day, leaves me burned. We finally got the explanation eating at Kona that night, best food, CM, even hooked us up with extra water to take to our room. Added$50 on top of her tip she made the Magic happen. The fact it was the first morning the first day, and the whole trip could have been left less magical, that is what this post and thread is about.
What was the most unmagical moment that did or nearly ruined the magic for the trip, and did you get the magic back.
