I have been going to Disney for about 6 years now and have seen the restaurants rapidly decline during that time. My most recent experience was at the Arbour house in MK this past Sunday. I was the third person in line and it took no less than 45 minutes for me to be handed a tray of food on which the server forgot to put all three of the drinks we had ordered, either of my daughters side items and half of my meal. 
The food was greasy and cold and frankly not worth $3 dollars much less the $30 it cost. The girl at the register seemed to have no knowledge of the menu and at the request of angry customers the senior server kept popping out and helping her as minimally as he could before rolling his eyes and retreating back behind the counter. This was my latest negative experience at a counter service restaurant at Disneyworld. In December it took one hour for us to get our nasty plaintain fritters at MGM ABC and that same month we gave up waiting after being asked to sit and wait for our food at AK counter service restaurant only to see over an hour elapse before they offered us a refund because they kept trying to bring us the wrong food. The first time I went to WDW I thought the stacked plates of pre cooked cold and nasty hamburgers in the Epcot American pavillion set a new low for fast food but recently the lack of service and poor quality food has become widespread.
I am sure some readers will suggest I go to the better restaurants and indeed I am not opposed to doing so although I am sure you will agree that if you eat dinner at say the Biergarten you probably don't want lunch at anything other than a casual diner. You can only eat so much in a day and so I have been eating at the counter service restaurants but from now on I think I will bring sandwiches. I used to like the Morocco counter service but the last two times I went there I was violently sick afterwards and my wife had to wait for an extra thirty minutes for her food by which time I was already being sick. The one counter service restaurant I will exonerate is the mexican one. The people are fast and friendly and the food adequate for the cost. Elsewhere the food is terrible, poorly prepared, stale tasting and the service ? Unbelieveable. For example at one restaurant the girl at the counter screwed up our order so to make amends she rang the bell to give us a magical moment and a free dessert. That was nice of her but the guy who gave us the food witheld the dessert and the two of them had an argument about it before he reluctantly handed it over. I doubt very much it was being paid for from his own pocket but rather that he is the kind of person you once only found working at Universal or Busch gardens but is now all too prevalent at WDW. If you are going there do not eat at any counter service restaurants especially if they sell traditional fast food. Don't eat at Value resorts and don't eat at Morocco unless you like the taste and can handle the puke.
The food was greasy and cold and frankly not worth $3 dollars much less the $30 it cost. The girl at the register seemed to have no knowledge of the menu and at the request of angry customers the senior server kept popping out and helping her as minimally as he could before rolling his eyes and retreating back behind the counter. This was my latest negative experience at a counter service restaurant at Disneyworld. In December it took one hour for us to get our nasty plaintain fritters at MGM ABC and that same month we gave up waiting after being asked to sit and wait for our food at AK counter service restaurant only to see over an hour elapse before they offered us a refund because they kept trying to bring us the wrong food. The first time I went to WDW I thought the stacked plates of pre cooked cold and nasty hamburgers in the Epcot American pavillion set a new low for fast food but recently the lack of service and poor quality food has become widespread. I am sure some readers will suggest I go to the better restaurants and indeed I am not opposed to doing so although I am sure you will agree that if you eat dinner at say the Biergarten you probably don't want lunch at anything other than a casual diner. You can only eat so much in a day and so I have been eating at the counter service restaurants but from now on I think I will bring sandwiches. I used to like the Morocco counter service but the last two times I went there I was violently sick afterwards and my wife had to wait for an extra thirty minutes for her food by which time I was already being sick. The one counter service restaurant I will exonerate is the mexican one. The people are fast and friendly and the food adequate for the cost. Elsewhere the food is terrible, poorly prepared, stale tasting and the service ? Unbelieveable. For example at one restaurant the girl at the counter screwed up our order so to make amends she rang the bell to give us a magical moment and a free dessert. That was nice of her but the guy who gave us the food witheld the dessert and the two of them had an argument about it before he reluctantly handed it over. I doubt very much it was being paid for from his own pocket but rather that he is the kind of person you once only found working at Universal or Busch gardens but is now all too prevalent at WDW. If you are going there do not eat at any counter service restaurants especially if they sell traditional fast food. Don't eat at Value resorts and don't eat at Morocco unless you like the taste and can handle the puke.
