Stupid Limo Company!!!

[captainkidd]

Just a vent.

We're heading to Universal tomorrow morning for the weekend. I've been telling my wife we'll drive to the airport and just park the car there, when in actuality, I reserved a limo to pick us up. Yesterday, I was looking at the reservation and noticed they had our home phone number listed, so I called them JUST IN CASE they had to call us and told them to call my cell number, as this was a surprise and I didn't want my wife to know. Well, big surprise - Today, a woman from the limo company calls the home number and ruins the surprise. When I called to ask them why they did it, the lady just said "It was a mistake", and laughed about it.

Yeah, real funny.

Morons.

 

[mickeysshoes]

I am so sorry. That really sucks. I am sure you wife was still very greatful for all your effert.

 

[mp2bill]

I would've canceled the limo just to spite them. That's crappy (I'd use another word, but it'd get blanked out) of them.

 

[wilkeliza]

I would call back and ask to speak with a manager. You should be able to get at least free drinks or a credit back or something. Laughing at a big mistake like ruining a surprise is just unacceptable in my book. Did she even apologize?

 

[NYwdwfan]

That's annoying - you would think in their line of business they are accustomed to dealing with surprises and sensitive to it. Laughing it off is almost insulting.

 

[LuLaSue]

I am sorry she laughed at you!

Happened to me with American Airlines. My hubby had to change his flight due to his expired Passport. We were so upset and the woman laughed hysterically over the phone. Terrible!!

I wish you a wonderful trip. I know your suprise did not go as planned but, I am sure your wife was thrilled non the less!

 

[rsoxguy]

When I called to ask them why they did it, the lady just said "It was a mistake", and laughed about it.

There should be a word for people who exhibit this level of public relations and customer service; unemployed. I'm sorry for your disappointment, but worse things have happened. I hope that this limo company can offer you a better apology for their mistake, and I hope that you have a good time on your trip.

 

[fosse76]

I would call back and ask to speak with a manager. You should be able to get at least free drinks or a credit back or something. Laughing at a big mistake like ruining a surprise is just unacceptable in my book. Did she even apologize?

He's not entitled to anything, legally. Though it would definitely be a nice gesture for the Limo company. I'm wondering what his attitude was toward the agent on his initial phone call to them. Is it possible that they found him rude and intentionally called the number?

 

[Alexx]

He's not entitled to anything, legally. Though it would definitely be a nice gesture for the Limo company. I'm wondering what his attitude was toward the agent on his initial phone call to them. Is it possible that they found him rude and intentionally called the number?

The limo company ruin a nice surprise he planned for his wife, and you're turning this round on him? :shrug:

Anyway, you should call back and complain to a manager, something should get sorted. Sorry about your surprise being ruined.

 

[BigTxEars]

He's not entitled to anything, legally. Though it would definitely be a nice gesture for the Limo company. I'm wondering what his attitude was toward the agent on his initial phone call to them. Is it possible that they found him rude and intentionally called the number?

:shrug:

Why the questioning of what he did? Even if he did come across as rude (which we have no reason to believed occurred) that does not mean the company he is paying for their service should do what they did. A limo company strive off of customer service, what they offer is purely a luxury item and upsetting customers is not good business.

Seems like a leap for you to make the point that they were in some way justified.

To the OP....see if you can come up with a second surprise....then you will have double the "points" built up with your wife I would be upset if I were in your shoes as well...

 

[MichWolv]

There should be a word for people who exhibit this level of public relations and customer service; unemployed. I'm sorry for your disappointment, but worse things have happened. I hope that this limo company can offer you a better apology for their mistake, and I hope that you have a good time on your trip.

While I'd be inclined to write-off the mistake that blew the surprise as just one of those things that happens -- sometimes plans get messed up -- I agree with you that an agent that laughs about such mistakes ought not be in customer service (I suppose it's possible that her laugh was unintentional or about something else going on in the office at the time, but if so, she should have apologized profusely for laughing). Making a mistake is understandable -- laughing at your customer's dissatisfaction over such mistake is not.