News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

[flynnibus]

Things are starting to normalize with ride behavior and operations. Imagine how well it would have gone if they had an extra week or three to do a proper soft open/preview.

So the situations they have flushed out by having >>100% demand non-stop every day for >>100% operating hours wouldn't have happened?

Yes, that would have been just as useful... And the ability to just shutdown for the day and 'try again tomorrow' would have certainly pushed them just as hard right??

 

[DCBaker]

Humming along well today - already up to group 107 at 2:40pm. This means they have started calling the backup BGs.

 

[flynnibus]

I don't understand why so many take issue with soft opens/previews? I mean, aside from Chapek.

More like, not everyone thinks softs are this magic juice that fixes and prevents all possible ails...

 

[monothingie]

So the situations they have flushed out by having >>100% demand non-stop every day for >>100% operating hours wouldn't have happened?

Yes, that would have been just as useful... And the ability to just shutdown for the day and 'try again tomorrow' would have certainly pushed them just as hard right??

You are the king of mindless double talk.

You're damn right OPS and Imagineering would have loved to have 2-3 weeks of preview/soft openings. It certainly would have allowed them to have better than 50% capacity for the first two weeks of operations. Insider accounts say they were begging for just one more week.

 

[flynnibus]

You are the king of mindless double talk.

You're damn right OPS and Imagineering would have loved to have 2-3 weeks of preview/soft openings. It certainly would have allowed them to have better than 50% capacity for the first two weeks of operations. Insider accounts say they were begging for just one more week.

Then you're saying they needed a DELAY - not that they needed softs.

 

[Parker in NYC]

So the situations they have flushed out by having >>100% demand non-stop every day for >>100% operating hours wouldn't have happened?

Yes, that would have been just as useful... And the ability to just shutdown for the day and 'try again tomorrow' would have certainly pushed them just as hard right??

Plays/musicals have previews for a reason. Nothing is guaranteed. As soon as the unwashed masses (including those in the fandom) attend opening night, there's an expectation that the show is ready to go. But in this case, that's when 1-day park hoppers, snacks, etc. (which were completely un-Disney of them, bravo!) come into play. I'm beginning to think that there's some kind of delighted masochism here and around the Dis web or whatever in watching folks fumble.

 

[monothingie]

Then you're saying they needed a DELAY - not that they needed softs.

Soft openings afford you both a delay and an opportunity to test and refine.

 

[jbolen2]

We are group 139 and it looks like it will make it us before closing.

 

[AshaNeOmah]

Red Leader, no need to arise at the crack of dawn! Rise of the Lazy commences!

And I was ready to be up at 4 AM too!

 

[disneygeek90]

We are group 139 and it looks like it will make it us before closing.

Nice to hear they went up that high. If you get called, which looks like you should, I think that would guarantee the most groups in a day to date.

 

[Parker in NYC]

And I was ready to be up at 4 AM too!

Real men get up at 2 AM. This is war, after all!

 

[flynnibus]

Plays/musicals have previews for a reason

Plays/musicals don't change based on how many people are in the audience nor do they change how often they perform it based on that either.

The attraction already had rehersals... it's had the cycles. Tell me what 'previews' would have added to the reliability of the attraction vs what they ended up doing? Is the attraction LESS reliable today because it used full operating hours in this week of debate.. instead of a soft opening in the same period?

As soon as the unwashed masses (including those in the fandom) attend opening night, there's an expectation that the show is ready to go. But in this case, that's when 1-day park hoppers, snacks, etc. (which were completely un-Disney of them, bravo!) come into play. I'm beginning to think that there's some kind of delighted masochism here and around the Dis web or whatever in watching folks fumble.

You're missing the point that softs would not have duplicated what Disney did during the first 10 days. So the same operational growing pains would have had to be worked out. And where are all the disappointed fans moping that the attraction really wasn't ready and their experience was bad? They aren't there... the only people complaining are the armchair QBs who think running for 3-6hrs a day is somehow equivalent to what the park did the last 10 days. Or that somehow the public's response was a negative that needed saving?

The attraction has been a door buster with nothing but praise. The only thing they 'lost' by not having softs is the locals who wanted to get early access.

 

[flynnibus]

Soft openings afford you both a delay and an opportunity to test and refine.

They already had all the test and refine time. The parts they haven't had is the crush and pressure of the guest expectation of the ride operating.

Until you name something that soft's gave them (or saved them from), that their opening didn't.. it's moot. The many thousands that got on by it opening that wouldn't have if it were a soft opening... are not complaining! The many thousands that have gotten on aren't going "man... if this thing only had softs it would have been so much better!"

The only people who should be bothered they didn't have more softs are the speadsheet guys having to account for all the guest recovery costs. And even that was pretty much just a few days worth.

 

[Parker in NYC]

Plays/musicals don't change based on how many people are in the audience nor do they change how often they perform it based on that either.

The attraction already had rehersals... it's had the cycles. Tell me what 'previews' would have added to the reliability of the attraction vs what they ended up doing? Is the attraction LESS reliable today because it used full operating hours in this week of debate.. instead of a soft opening in the same period?



You're missing the point that softs would not have duplicated what Disney did during the first 10 days. So the same operational growing pains would have had to be worked out. And where are all the disappointed fans moping that the attraction really wasn't ready and their experience was bad? They aren't there... the only people complaining are the armchair QBs who think running for 3-6hrs a day is somehow equivalent to what the park did the last 10 days. Or that somehow the public's response was a negative that needed saving?

The attraction has been a door buster with nothing but praise. The only thing they 'lost' by not having softs is the locals who wanted to get early access.

I also don't understand why criticism of the choices made has any bearing on whether it's "a door buster with nothing but praise." I don't think anyone's denying that. But from what @marni1971 said repeatedly, the attraction wasn't ready to open. Plays and musicals sometimes do cancel performances, by the way. But I realize it's not the best parallel on my part.

Again, there's really this feeling that any criticism of the operational bits is somehow a condemnation of the attraction. When all I've seen (and personally feel from attending opening day) is nothing but praise.

 

[jbolen2]

Nice to hear they went up that high. If you get called, which looks like you should, I think that would guarantee the most groups in a day to date.

I’ll give an update in a bit. It’s still moving right along. We have dinner at sci-fi at 6:15 and it’s looking like it is going to work out for us.

 

[AshaNeOmah]

Real men get up at 2 AM. This is war, after all!

I am becoming infamously lazy. I'm just hoping Disney figures out my room number next week and just adds the BGs without me showing up.

That's really all I'm asking for.

 

[Parker in NYC]

I am becoming infamously lazy. I'm just hoping Disney figures out my room number next week and just adds the BGs without me showing up.

That's really all I'm asking for.

Entitled rebel scum. Jeez louise.

 

[flynnibus]

But from what @marni1971 said repeatedly, the attraction wasn't ready to open

And my point is... what consequence did the public face because of how it was handled? Would more guests be satisfied **by today**, if it was handled differently and it wasn't opened as it was on Dec 5th?

 

[Parker in NYC]

And my point is... what consequence did the public face because of how it was handled? Would more guests be satisfied **by today**, if it was handled differently and it wasn't opened as it was on Dec 5th?

Look, the consequences aren't life threatening or anything (in the grand scheme of things) but one would hope the ever changing operating schedule would have been slightly less erratic, and hopefully less stressful for cast members and operations. Strange, isn't it, that my concern is more for them than for the guests. But we'll never know, it is what it is. How do we know if it would be handled differently, indeed. But there's this kind of rage here even at the suggestion that makes me wonder... I'll send some xanax to Disneyland just in case.

 

[monothingie]

They already had all the test and refine time. The parts they haven't had is the crush and pressure of the guest expectation of the ride operating.

The two are not mutually exclusive. You need to have both items, and they did not. How can you adequately test and refine without realistic load? It's been two weeks and they are still at best are at 2/3 capacity. So you're just flat out wrong.

Until you name something that soft's gave them (or saved them from), that their opening didn't.. it's moot. The many thousands that got on by it opening that wouldn't have if it were a soft opening... are not complaining! The many thousands that have gotten on aren't going "man... if this thing only had softs it would have been so much better!"

The only people who should be bothered they didn't have more softs are the speadsheet guys having to account for all the guest recovery costs. And even that was pretty much just a few days worth.

It's a matter of personal opinion of what you believe is good enough. If you prefer a rush job to meet an arbitrary deadline, then this rollout was for you. If you are embarrassed by the fact that world leader in quality theme park attractions had to give out bananas, water, and complimentary park hoppers (which was a very decent and commendable thing for them to do) because they weren't ready well then...