News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios

[AshaNeOmah]

And nobody is being actively disadvantaged in any way.

Has anyone been passively disadvantaged? Has Disney made decisions that made a certain group more likely to get a boarding pass than another group based to the common behaviors of those groups? I'd say the people massed at the parking kiosks and at the gate had a distinct advantage the first day or two compared to resort guests who planned around Disney Transportation and EMH announcements.

Granted, it might not be true after this weekend since everyone will know it's basically a free-for-all with little to no rules.

 

[donsullivan]

Has anyone been passively disadvantaged? Has Disney made decisions that made a certain group more likely to get a boarding pass than another group based to the common behaviors of those groups? I'd say the people massed at the parking kiosks and at the gate had a distinct advantage the first day or two compared to resort guests who planned around Disney Transportation and EMH announcements.

Granted, it might not be true after this weekend since everyone will know it's basically a free-for-all with no rules.

Every single guest has absolutely the same opportunity to access the attraction without exception. Everyone has the same information. The gates open for everyone at the same time. The boarding group access opens for everyone at the same time.

 

[el_super]

As was pointed out on another website, there has not been a single minute during posted operating hours that there has been availability to join a boarding group since this thing opened 4 days ago.

And yet somehow... People are still getting to ride.

 

[flynnibus]

False. Use of virtual queuing allows a Disney to limit capacity. It is clear from the amount of boarding groups varying from day to day that Disney is using boarding groups to maintain lower load on the ride and ensure an on time close.

No, less boarding groups are happening because the rides capacity has varied due to breakdowns.

Disney cuts off lines in these kind of excessive wait attractions... so the inference that “ending the line” somehow is capping guest opportunity is a complete stretch

 

[Disneyhead'71]

Every single guest has absolutely the same opportunity to access the attraction without exception. Everyone has the same information. The gates open for everyone at the same time. The boarding group access opens for everyone at the same time.

Yep. And you are good to go as long as you assume that the planning info provided by Disney is not true.

 

[AshaNeOmah]

Every single guest has absolutely the same opportunity to access the attraction without exception. Everyone has the same information. The gates open for everyone at the same time. The boarding group access opens for everyone at the same time.

We're simply down to 'different points of view' now. I do not think information has been distributed evenly since a guest's location, behavior, and circumstance dictate how quickly the information can be received. Most of that behavior has been shaped by Disney policy and practice and altering it to save face and avoid bad press is dishonest.

 

[el_super]

Has anyone been passively disadvantaged? Has Disney made decisions that made a certain group more likely to get a boarding pass than another group based to the common behaviors of those groups? I'd say the people massed at the parking kiosks and at the gate had a distinct advantage the first day or two compared to resort guests who planned around Disney Transportation and EMH announcements.

What decision did Disney make, that convinced people to line up 2-3 hours before the posted opening time?

 

[AshaNeOmah]

What decision did Disney make, that convinced people to line up 2-3 hours before the posted opening time?

Not going though it all again. My complete reasoning is the past 35 or so pages.

Plus, I have no problem with lining up. People have lined up for these things for years. Opening many hours early unannounced without notifying guests relying on Disney transportation is my problem.

 

[flynnibus]

If the first person gets in the park at say 7:10 am, the system assigns that person a boarding group but does not alert the person yet in mde. It could say pending while it waits for anyone else the first person's mde gets into the park, say 10 minutes. Then it alerts the group saying you have boarding group *** that was held at the 7:10 time and gives them option to accept or reject the boarding group.

And now you must create a whole new process that maintains state and looks for events from multiple people for a long time period. All while denying the boarding pass to another user. So now you are segmenting your availability pool... and tracking hundreds, if not thousands of new temp entries. And now every person entering the park has addition checks to make... are you assigned to a group... are they already assigned to a temp holding pass... etc. Not the kind of overhead you want to add to a critical system like gate admission.

Its not impossible to solve, but architecturally its a mess, and a lot more complex than simply assigning passes if available.

Nevermind when something like this is so oversubscribed, disney would not want to give capacity away.

Or dealing with the customer service issues of “i had a pass, but it went away... because your people were to slow to get my kids in...” blah blah blah.

Its not a good idea.

 

[donsullivan]

We're simply down to 'different points of view' now. I do not think information has been distributed evenly since a guest's location, behavior, and circumstance dictate how quickly the information can be received. Most of that behavior has been shaped by Disney policy and practice and altering it to save face and avoid bad press is dishonest.

Too many are blaming others for their choice to take a passive approach to figuring what it was going to take to access the attraction instead of taking responsibility for themselves and figuring out what was needed to access. Nobody from Disney sent me any special information or special communication. I invested some time to figure out on my own that my best chance of getting in on Saturday was to get there as early as possible and go from there. It was important enough to me to actively search for the necessary information across multiple sources and take responsibility for myself instead of sitting back and waiting for someone to hand it to me and then complain when they didn't.

 

[Jeremy Geertsema]

Why don't they simply open the virtual queue everyday at the posted opening team? Opening the park early to deal with crowds is understandable, but to avoid all the current frustrations - they could make the app go live at 8am every morning?

 

[flynnibus]

If they put out an unscheduled message (including printed sign boards for the resorts) then night before reiterating and clarifying the schedule in response to unprecedented demand, then yes.

Hate to bust your bubble then... it happens at the gates every day. Go ahead and chant “liar liar pants on fire” next time you pass Guest Releations.

 

[AshaNeOmah]

Too many are blaming others for taking a passive approach to figuring what it was going to take to access the attraction instead of taking responsibility for themselves and figuring out what was needed to access. Nobody from Disney sent me any special information or special communication. I invested some time to figure out on my own that my best chance of getting in on Saturday was to get there as early as possible and go from there. It was important enough to me to actively search for the necessary information across multiple sources and take responsibility for myself instead of sitting back and waiting for someone to hand it to me and then complain when they didn't.

Yeah, I agree. This argument started Friday about Thursday and Friday procedures. Those people had no idea it was going to be such a cluster since SW:GE and MF:SR were so planned and organized. I agree with research and preparation going forward. No announcement is safe.

The problem now is the EMH procedures this morning were deceptive as well.

 

[flynnibus]

But...over time...the linear storytelling will come back to bite it. Star Tours 1.0 suffered the same fate once the shiny tech wasn’t special anymore, hence why WDI and Lucasfilm randomized the sequences for 2.0.

Other attractions with linear storylines usually include enough “cocktail party” atmosphere to round out the experience. Splash, Indy, and Dinosaur are good examples.

Im not following you... what is this entropy you refer to when you cite dinosaur or indy?

And as for lack of entropy or randomness... isnt that like every disney attraction prior to TOT?

 

[el_super]

Plus, I have no problem with lining up. People have lined up for these things for years. Opening many hours early unannounced without notifying guests relying on Disney transportation is my problem.

Seriously though it wouldn't have made a difference. The opening time is just an arbitrary number. If they announced they were opening at 7:20, and people planned to be there at 7:20, they would have been just as out of luck today, since some people would have showed up earlier.

And transportation was running for EMH right?

 

[AshaNeOmah]

And transportation was running for EMH right?

Two discussions are getting mixed here. There was no transportation announcement snafu concerning EMH. That conversation was for Thursday and Friday.

 

[flynnibus]

Both of those things degrades the benefits for the resort guests who paid for EMH.

Except... disney already told people explicitly they would get no such advantage. Even tho technically they would still had had an advantage by not being held up in lines at the gate at the “opening” time.

You are preaching people didnt get perks and ignoring that they were never promised those perks.

 

[RSoxNo1]

Not going though it all again. My complete reasoning is the past 35 or so pages.

Plus, I have no problem with lining up. People have lined up for these things for years. Opening many hours early unannounced without notifying guests relying on Disney transportation is my problem.

The problem is, the 2-3 hours of people that showed up early will still be ahead of those people in line regardless. The only thing appropriate Disney could do is make some sort of declaration in public areas saying that the park may open early to accommodate guests that line up early.

 

[RSoxNo1]

What are we anticipating for the length of use of the virtual queue? A month? 3 months?

 

[el_super]

Two discussions are getting mixed here. There was no transportation announcement snafu concerning EMH. That conversation was for Thursday and Friday.

Gotcha. So if the transportation situation put them at a disadvantage on Thur/Friday, but the EMH gave them the advantage today, does that even things out?