They also put nearly zero effort into consumer education for this project, so many people would've done this if they knew what it was...
I'm not so sure about that.
Plenty of people knew exactly what it was and wanted to do it but had to opt for things like paying mortgages and giving their kids braces instead.
Plenty of people who could afford it and understood what it was were entirely turned off by the roleplay/LARP aspect of it.
I know I sure was.
In terms of advertising and consumer education beyond what they did, what do you think they should have done?
This was not a mass product. A national advertising campaign for something with such low potential volume wouldn't have made sense.
How do you think they could have done better advertising and educating people on it? How much should they have spent in marketing?
I think they came up with a "neat" idea and completely missed the mark on the needed sweet spot between consumers who were into Star Wars, into the idea of a LARP/Roleplay experience centered around Star Wars, and who could afford to do this at the prices they were charging.
To me, they made something that there was no
practical way to sustain. That doesn't mean it was
necessarily bad*, just not well thought out from an operations/management perspective.
*As someone who this offered zero appeal to and who never did it, I have my opinion but I'll fully admit there is a bias since this didn't appeal to me as soon as I saw more details of what this was going to be, even before the pricing came out.