Spieling over ride audio

[Jrb1979]

Literally nothing, it ends up in the filter to the ride’s reservoir and eventually is fished out. This is how water rides work, why no other theme park spiels aggressively on water rides about hats, and something that is taken care of on the annual refurb water rides get.


Literally no, have you been to Orlando parks before? Half was sarcasm but it is a significant percentage of Orlando tourists.

I assume you’re attempting to paint me as making a bigoted comment, but I’m not. Others in the thread were accusing other riders of ignoring rules. I am defending the non-English speakers and saying that they simply might not understand - another reason why spieling over half of the ride for a non-safety issue is pointless.


You don’t punish more riders for the actions of one rider if it is not an immediate safety issue. Simple guest service 101.



No, because this is like my 100th ride on these things and I don’t need another ride which is probably what I’d get offered and the same thing wound likely happen again anyway. It’s become such a prevalent thing in my experience that I decided to try to make it publicly known. I feel bad for the people who are riding for their once and only time.




I’m not blaming the TM’s themselves, rather their management for not understanding that if a guest ignores the rules (that we’re already delivered to them) and loses their hat, too bad, so sad. Don’t punish other guests for one guest ignoring the rules.

I can't imagine how you would react at a park like Cedar Point when they stop rides cause of people having their phones out. It's not just the coasters either. If you want to blame anyone you should blame the GP who don't follow rules

 

[Gandalf The Grey]

Cedar Point

Cedar Point.

 

[Jrb1979]

Cedar Point.

And your point?

 

[Tom Morrow]

What about making any announcements match the story of the ride? Have trained employees who can impersonate characters so if any safety interruptions need to be made, simply blend them into the ride and not distract from the theme.

"This is John Hammond speaking, spared no expense. To the gentleman in the second row of the boat, please remove your hat immediately, or else I'll be accepting YOUR apologies."

Actually, this is a nice compromise! But recorded spiels would be better. If it is NOT a safety issue though, the guest should just be addressed at the end of the ride.

I can't imagine how you would react at a park like Cedar Point when they stop rides cause of people having their phones out. It's not just the coasters either. If you want to blame anyone you should blame the GP who don't follow rules

It doesn't matter when they do this at Cedar Point because:

1. they aren't interrupting an immersive, theatrical experience, and
2. it makes total sense to spiel about stuff like that on their thrill rides, it does NOT make sense to do it on something like E.T.

You guys get that, right? There's a very, VERY obvious difference here?

 

[Tom Morrow]

And your point?

Their point is Cedar Point.

 

[lazyboy97o]

It's literally part of training for WDW attractions that you don't interrupt the show if it isn't a safety issue. Maybe that has changed in recent years? I don't go that much anymore. I'm not saying it NEVER happens. I believe I've possibly encountered it once on pirates? They certainly didn't spiel over half of the ride.

Universal became paranoid about loose articles because they had a few incidents in which they became a safety concern.

 

[Jrb1979]

Actually, this is a nice compromise! But recorded spiels would be better. If it is NOT a safety issue though, the guest should just be addressed at the end of the ride.



It doesn't matter when they do this at Cedar Point because:

1. they aren't interrupting an immersive, theatrical experience, and
2. it makes total sense to spiel about stuff like that on their thrill rides, it does NOT make sense to do it on something like E.T.

You guys get that, right? There's a very, VERY obvious difference here?

Jurassic Park maybe an immersive theatrical experience but is part thrill ride. Maybe the person was told before the ride to take off their hat.

As far as E.T. goes maybe they are cracking down on phones out on all rides. I'm sorry it disrupted your experience but the blame should go to the guest who broke the rules not Universal.

 

[Demarke]

I’m confused, would it be a better show experience if they had to shut the ride down completely for 5 minutes 2-3 times an hour to fish out people’s hats? Because that would both come with a “please remain in the boat, your ride will begin shortly” message and cause higher wait times for everybody.

Also, having an in-character message sounds good, but in practice, I think that would quickly be a youtube/tiktok “hack” that people start doing on purpose so you can hear John Hammond’s message.

 

[SaucyBoy]

Seriously? The Universal Fanboy Volunteer PR Department on this forum is absolutely hilarious and I’m fairly convinced that half of you are on their damn payroll.

Imagine if this was someone’s once in a lifetime visit and their only shot at riding a ride, only to have it ruined by an obnoxious team member spieling over half of it - literally half of it - over NOTHING. People are paying premium prices to experience these things and this is NOT an absurd complaint.

How about you get a grip of yourself instead. Imagine the uproar there would be if Disney was frequently spieling over half of Rise of the Resistance.

Sweetie, I've only been to Universal three times in my life; I'd hardly call myself a fanboy. But I do like to lurk in this forum from time to time. And, almost every time I pop over, you're in here crying about something totally useless. You're entitled.

 

[ToTBellHop]

It's literally part of training for WDW attractions that you don't interrupt the show if it isn't a safety issue. Maybe that has changed in recent years? I don't go that much anymore. I'm not saying it NEVER happens. I believe I've possibly encountered it once on pirates? They certainly didn't spiel over half of the ride.

And yet I routinely hear, “no camera lighting!” on Pirates.

Like, all the time.

 

[Smugpugmug]

And yet I routinely hear, “no camera lighting!” on Pirates.

Like, all the time.

It wouldn't be the true Pirates experience without someone taking flash photos during the entire ride and a CM telling them to stop on the intercom.

 

[Andrew25]

This has become a very big problem throughout Universal - the Team Members will spiel over the attraction audio and it's almost always for something that is not essential. For instance, my recent ride on Jurassic Park was interrupted three times - twice because someone had a hat on. A HAT. For the love of god - just let them lose the hat! A third time because someone was filming. There's being safety conscious, and then there's actively ruining ride experiences over nothing, which is what they're doing.

Numerous other rides have a similar thing where the TM's are constantly spieling about something that really, REALLY should just be ignored, or they could just wait a FEW SECONDS for the audio to finish. I've had half of an ET ride ruined because a TM kept spieling about someone recording. ET. Had similar things happen at Kong. Fallon. Simpsons. Storm Force, Kang & Kodos....

Just one of the many examples of how Universal doesn't understand "show". Don't come at me with "but safety!" either because there's obviously a big difference between having your phone out on a roller coaster vs. filming on ET.

Disney used to. They no longer solidly commit to maintaining their rides’ show elements, but in practice they still understand some basic concepts like instructing their employees to not needlessly ruin attractions. Universal never fully has never understood or cared enough about presentation which is why you so often run into things like this.

I’m sorry, but I can’t understand attacking me instead of acknowledging a very obviously bad practice of ruining attraction experiences over things that are not safety issues.

Seriously? The Universal Fanboy Volunteer PR Department on this forum is absolutely hilarious and I’m fairly convinced that half of you are on their damn payroll.

Imagine if this was someone’s once in a lifetime visit and their only shot at riding a ride, only to have it ruined by an obnoxious team member spieling over half of it - literally half of it - over NOTHING. People are paying premium prices to experience these things and this is NOT an absurd complaint.

How about you get a grip of yourself instead. Imagine the uproar there would be if Disney was frequently spieling over half of Rise of the Resistance.

I 100% agree that Universal needs to chill over their spieling sometimes. They finally corrected the issues they had with ops during HHN houses and them disrupting the event.

At the mouse, I had a ride ruined on POTC because someone had their flash on during the entire ride. Not a single announcement from a CM during the whole ride requesting the guest to turn it off. That to me is more intrusive than a hat on JPRA.

Universal is working on their experience while Disney is doing the opposite. The mouse is still better at a lot of things, but the gap is quickly collapsing.

 

[Tom Morrow]

Universal became paranoid about loose articles because they had a few incidents in which they became a safety concern.

I get that, but they're doing it on seemingly all rides, not just rides where loose articles could actually be a safety concern.

I’m confused, would it be a better show experience if they had to shut the ride down completely for 5 minutes 2-3 times an hour to fish out people’s hats? Because that would both come with a “please remain in the boat, your ride will begin shortly” message and cause higher wait times for everybody.

Also, having an in-character message sounds good, but in practice, I think that would quickly be a youtube/tiktok “hack” that people start doing on purpose so you can hear John Hammond’s message.

They would not be shutting down the ride to fish out hats. The only reason rides spiel about hats (typically while boarding, not during the ride) is they don't want to deal with the guest complaining that they lost it when it was their own fault. A hat causing a ride downtime is not impossible but extremely rare.

Sweetie, I've only been to Universal three times in my life; I'd hardly call myself a fanboy. But I do like to lurk in this forum from time to time. And, almost every time I pop over, you're in here crying about something totally useless. You're entitled.

Yes, I've made a handful of complaint threads. It stands out in the Universal forum, but go take a look at the Disney subforums on here - they're like 75% complaints that are much more "frivolous" than this.

Look, ultimately I don't care that my 100th or whatever ride on JP and ET were ruined. But if I had been with a friend who was going for the first time I would be. Picture this: you're a huge Jurassic Park fan. You're on River Adventure for the first time. You're about to hear the iconic "Welcome... to Jurassic Park!".... but it gets cut off by "Please remove all hats or the riiiide willl stoooop". That's what happened, and it didn't stop there, they did it probably five more times. If it was your first time on the ride you'd be pretty damn disappointed. These parks ain't cheap. If the theatrical elements didn't matter then we'd all just e going to our local amusement parks.

And yet I routinely hear, “no camera lighting!” on Pirates.

Like, all the time.

I've maybe encountered this once on Pirates and no other ride that I can think of, though I barely go to MK anymore. Constant flash on Pirates is a much bigger show ruiner than someone having a hat on, though.

 

[Tom Morrow]

They finally corrected the issues they had with ops during HHN houses and them disrupting the event.

You mean how they used to want people to practically jog through the houses?

 

[lazyboy97o]

I get that, but they're doing it on seemingly all rides, not just rides where loose articles could actually be a safety concern.

Do you? You very openly started with the assumption that Universal doesn’t care about show and have been incredibly dismissive of any notion of safety concerns. Loose articles aren’t just an issue when they become a projectile. People also try to retrieve their dropped articles which is why they can be an issue on even a gentle ride.

 

[Tom Morrow]

Do you? You very openly started with the assumption that Universal doesn’t care about show and have been incredibly dismissive of any notion of safety concerns. Loose articles aren’t just an issue when they become a projectile. People also try to retrieve their dropped articles which is why they can be an issue on even a gentle ride.

Is spieling throughout the entire ride because, in theory, someone could potentially jump in the ride track to retrieve their hat being ultra mega safe? Or is it paranoia? At what point does it become excessive and aggressive? Should they also continuously spiel "I know some of you are thinking about getting out of the boat so this is a reminder that you should not get out of the boat!"?

and yes, I'm aware of the video of the person actually going in the ride track to get their hat. If that person had been injured it would have been 100% their own fault and this is also why they have employees monitoring the entire ride track via CCTV.

 

[Jrb1979]

Is spieling throughout the entire ride because, in theory, someone could potentially jump in the ride track to retrieve their hat being ultra mega safe? Or is it paranoia? At what point does it become excessive and aggressive? Should they also continuously spiel "I know some of you are thinking about getting out of the boat so this is a reminder that you should not get out of the boat!"?

and yes, I'm aware of the video of the person actually going in the ride track to get their hat. If that person had been injured it would have been 100% their own fault and this is also why they have employees monitoring the entire ride track via CCTV.

Maybe the answer is lockers at all ride that way you can't bring any loose articles on the ride with you. IMO cell phones shouldn't be allowed out on any ride.

 

[Andrew25]

Maybe the answer is lockers at all ride that way you can't bring any loose articles on the ride with you. IMO cell phones shouldn't be allowed out on any ride.

Most attractions don't, but how do you enforce it? Only way to enforce is to put metal detectors and lockers at each attraction.

Disney sees on-ride POVs as free promotion.
Universal sees on-ride POVs as a liability.

 

[Jrb1979]

Most attractions don't, but how do you enforce it? Only way to enforce is to put metal detectors and lockers at each attraction.

Disney sees on-ride POVs as free promotion.
Universal sees on-ride POVs as a liability.

You follow what most other parks do. Have you phone you get evicted from the park. That happens a few times people will get the message. It's not about liability but safety.

 

[Tom Morrow]

Maybe the answer is lockers at all ride that way you can't bring any loose articles on the ride with you. IMO cell phones shouldn't be allowed out on any ride.

This would be worse than the spieling, to be honest. The lockers in many locations are frustrating enough as it is.

I wish they instead would re-evaluate which attractions really demand aggressive loose article policing and which don't. It's obviously warranted on the coasters. Someone taking out their phone to snap a pic of Ultrasaur Lagoon? Not so much.