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Specific Room Request
- Thread starter belle0517
- Start date
Zummi Gummi
Pioneering the Universe Within!
Call the reservation hotline and make your request. They'll note it on your reservation. However, it is not guaranteed.
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tigsmom
Well-Known Member
Make sure you ask for a specific room at the time you make your reservation and it should be noted (not guaranteed). Call about 3-5 days before your arrival date to confirm your reservations and again mention your request to make sure it was noted. They will try to get you that room, if it is available at your check in.
We will in the WL next month and I can't wait! Enjoy your trip! :wave:
We will in the WL next month and I can't wait! Enjoy your trip! :wave:
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JPVonDrake
Well-Known Member
Let me be of some help...
We have been instructed at the Reservation Center that ALL of the Disney Resort Hotels will no longer accept or consider any room request faxed or mailed to them. If you try to call the resort directly before you check-in, the switchboard is instructed to redirect your call to the reservation center, not the front desk.
The best time to make requests for specific rooms, buildings, bedding (i.e. a king bed, bunk beds), smoking or non-smoking, ground-floor, connecting rooms, etc. is when you first book the reservation or as early as possible after your reservation is made. Please note, we at the reservation center have a VERY limited space to enter in room request, so please limit your requests. Also note, package bookings do have more space to enter requests then room-only bookings.
When you call to make any modifications, please have the reservation agent verify any requests you have made for your room are still there. Due to system challenges, the accommodations comment box on a reservation may clear when a modification is confirmed, erasing any requests that were noted. To ensure they are correctly re-entered, please ask us to read back to you what is there right before the end of your call.
The resort room coordinators will do their best to honor as many request as possible, but will factor in the number of request made. For example if you have 10 different request and another guest made 1 or 2 requests, you may get some of the 10 honored, and the other guest may get all of their request honored. Although the Resort may start pre-assigning rooms up to 2-3 days prior to your arrival, your room assignment is never finalized or guaranteed until you have arrived and are checked-in to your resort. No one at DRC or the Resort itself will be able to disclosed what (if any) pre-assignments have been made, so please don't ask.
Please try to be general in your request avoiding requests for specific room numbers. If you simply request room 1004 (because you know it is the closest to the bus stop) and it is not available, the resort does not know how to honor it. If you simply request a room close to transportation, and room 1004 is not available, the resort may assign you room 1003 or 1005, honoring the general request you made. Also, bedding options are continuously being reviewed so the number and location of select bedding (i.e. king beds) may change at any time.
Be sure to ask your reservation agent to check to see if what you want is even possible. For example, if you are booked in 2 standard (parking) view rooms at Disney's Wilderness Lodge, and you want connecting rooms, it cannot be honored, as there are no connecting standard view rooms at the Lodge. Also some room categories are all non-smoking, and some are all smoking optional. Many rooms now also have limited bedding configurations. Request for king beds, or bunk beds may not be possible because there are none in the room category you are booked in.
Also please keep in mind, rooms such as the Preferred Rooms at the Value Resorts are charged a preferred priced because they are the closest to the main hall with the Food Court, Bus Stop, Front Desk, etc. Please do not request to be near these locations if you are booked in a standard room. These type of request can not be honored or even considered as it is essentially asking for a free upgrade.
Finally, remember nothing will guarantee you get your requests; that really will always depend on what rooms are scheduled to be vacant on the date you check-in. Often there are only a few rooms in your room category for the room coordinators or front desk Cast to choose from.
I hope this helps!
We have been instructed at the Reservation Center that ALL of the Disney Resort Hotels will no longer accept or consider any room request faxed or mailed to them. If you try to call the resort directly before you check-in, the switchboard is instructed to redirect your call to the reservation center, not the front desk.
The best time to make requests for specific rooms, buildings, bedding (i.e. a king bed, bunk beds), smoking or non-smoking, ground-floor, connecting rooms, etc. is when you first book the reservation or as early as possible after your reservation is made. Please note, we at the reservation center have a VERY limited space to enter in room request, so please limit your requests. Also note, package bookings do have more space to enter requests then room-only bookings.
When you call to make any modifications, please have the reservation agent verify any requests you have made for your room are still there. Due to system challenges, the accommodations comment box on a reservation may clear when a modification is confirmed, erasing any requests that were noted. To ensure they are correctly re-entered, please ask us to read back to you what is there right before the end of your call.
The resort room coordinators will do their best to honor as many request as possible, but will factor in the number of request made. For example if you have 10 different request and another guest made 1 or 2 requests, you may get some of the 10 honored, and the other guest may get all of their request honored. Although the Resort may start pre-assigning rooms up to 2-3 days prior to your arrival, your room assignment is never finalized or guaranteed until you have arrived and are checked-in to your resort. No one at DRC or the Resort itself will be able to disclosed what (if any) pre-assignments have been made, so please don't ask.
Please try to be general in your request avoiding requests for specific room numbers. If you simply request room 1004 (because you know it is the closest to the bus stop) and it is not available, the resort does not know how to honor it. If you simply request a room close to transportation, and room 1004 is not available, the resort may assign you room 1003 or 1005, honoring the general request you made. Also, bedding options are continuously being reviewed so the number and location of select bedding (i.e. king beds) may change at any time.
Be sure to ask your reservation agent to check to see if what you want is even possible. For example, if you are booked in 2 standard (parking) view rooms at Disney's Wilderness Lodge, and you want connecting rooms, it cannot be honored, as there are no connecting standard view rooms at the Lodge. Also some room categories are all non-smoking, and some are all smoking optional. Many rooms now also have limited bedding configurations. Request for king beds, or bunk beds may not be possible because there are none in the room category you are booked in.
Also please keep in mind, rooms such as the Preferred Rooms at the Value Resorts are charged a preferred priced because they are the closest to the main hall with the Food Court, Bus Stop, Front Desk, etc. Please do not request to be near these locations if you are booked in a standard room. These type of request can not be honored or even considered as it is essentially asking for a free upgrade.
Finally, remember nothing will guarantee you get your requests; that really will always depend on what rooms are scheduled to be vacant on the date you check-in. Often there are only a few rooms in your room category for the room coordinators or front desk Cast to choose from.
I hope this helps!
Upvote
0
RiversideBunny
New Member
We have always had good luck with letting Disney assign the actual room but include, at the time of making the reservation, a request such as 'Close as possible to lobby', or 'Close to the Smith party which arrives on xx date'.
If Disney knows WHY you are making special requests, it helps them if that particular thing is not available. For example, if asking for a certain room or building and saying why, like "Request Bldg. 14 to be close to the lobby", then they can help get another bldg. based on 'close to the lobby' if Bldg. 14 is not available.
Good luck.
If Disney knows WHY you are making special requests, it helps them if that particular thing is not available. For example, if asking for a certain room or building and saying why, like "Request Bldg. 14 to be close to the lobby", then they can help get another bldg. based on 'close to the lobby' if Bldg. 14 is not available.
Good luck.
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Scooter
Well-Known Member
While I understand that there are no guarantees as to which specific room you will get, I don't understand why, if given an appropriate amount of time, why you can't get even close to getting near a room you requested.
EXAMPLE: On one trip to WDW, we made our room reservations at The Polynesian Resort almost a YEAR in advance. The only request we had was that we have a room somewhere near the Great Ceremonial House.
When we checked in, we were assigned a room in the Rapa Nui Longhouse, which just happens to be the Longhouse that is the farthest from the Great Ceremonial House. When we complained, the clerk said that it was the only room available and there was nothing he could do.
While we made the best of the trip, it left a bad taste in my mouth.
Isn't reserving a room a YEAR in advance worth anything?
EXAMPLE: On one trip to WDW, we made our room reservations at The Polynesian Resort almost a YEAR in advance. The only request we had was that we have a room somewhere near the Great Ceremonial House.
When we checked in, we were assigned a room in the Rapa Nui Longhouse, which just happens to be the Longhouse that is the farthest from the Great Ceremonial House. When we complained, the clerk said that it was the only room available and there was nothing he could do.
While we made the best of the trip, it left a bad taste in my mouth.
Isn't reserving a room a YEAR in advance worth anything?
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slappy magoo
Well-Known Member
Don't? Or can't? If many people are making similar requests, how can they please everyone? Whose request do they refuse? Whose do they honor-the person who made the request the earliest, or the person who checks in the earliest?
Guest services makes the effort to honor requests, and sometimes they can't.
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maelstrom
Well-Known Member
I'm willing to bet that the majority of WDW resort guests do not make room requests. I never did until I started reading these message boards. So I really don't think it's an issue that they have too many people requesting the same thing.
What is your excuse for me having to go down to the front desk at the WL three times to get the woods view room we paid for instead of various rooms that overlooked the parking lot. That wasn't even a request and they couldn't get it right.
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