RickyMouseMom
New Member
I had to vent about what happened to my hotel reservation, so here it goes...
In Oct 2008 I booked reservations for Feb 13-21 for All Star Movies for myself, hubby, and two boys (2 & 5). My son will be turning 6 on Feb 13, and this is his favorite resort. In Nov, I rebooked with my travel agent to include the 4/3 deal. I was so happy! My sister-in-law also booked her trip for herself, her 4 kids, my mother-in-law and her best friend for the same dates and same resort so we can spend time together. The last time she was in Disney, as soon as she got there my father-in-law passed away so she had to turn around and go home immediately. This was in April 2008. This will be my mother-in-law's first vacation EVER, plus she is disabled. I paid for the remainder of the trip in Jan and picked up my vouchers and everything looked great. That is the background.
Well, a week ago I decided to add a day to my reservation so we arrive on Feb 12 so that we will have all day on Feb 13th at the parks (my son's birthday). I called my travel agent and he added the day and told me to come in to pick up the new vouchers. I went to the agency a couple of days later (Thur) and the vouchers said All Star Sports. I told the secretary there was a mistake (my agent wasnt in that day). She said there wasnt a mistake, when he rebooked in Nov he changed the resort probably due to availability. I argued that my sister-in-law booked in Dec under that deal and had no problems getting into All Star Movies. Plus I said my original vouchers from Jan were correct. She told me he printed them wrong and if I hadnt added the extra day I would never had known we were actually booked for All Star Sports because my original vouchers were wrong. I left fuming. The next day my agent called saying oops my bad, now there is no availability at All Star Movies to switch me over. Now, it is one thing if it was just me, my hubby, and kids (although they wont be thrilled looking at sports stuff and will cry about not seeing herbie, buzz and woody). But we are meeting several other family members. This is a really important trip and now everyone is mad at me because I recommended this agent (who I always book through). My agent said oops he was sloppy with the codes and he'll get back to me about trying to get us all together somewhere else. Of course I havent heard from him and he hasnt returned my calls. I am really mad, sad, frustrated all at the same time.
(Or course I am still happy just to be going and very grateful that I still have the opportunity. And embarrased to be complaining
)
In Oct 2008 I booked reservations for Feb 13-21 for All Star Movies for myself, hubby, and two boys (2 & 5). My son will be turning 6 on Feb 13, and this is his favorite resort. In Nov, I rebooked with my travel agent to include the 4/3 deal. I was so happy! My sister-in-law also booked her trip for herself, her 4 kids, my mother-in-law and her best friend for the same dates and same resort so we can spend time together. The last time she was in Disney, as soon as she got there my father-in-law passed away so she had to turn around and go home immediately. This was in April 2008. This will be my mother-in-law's first vacation EVER, plus she is disabled. I paid for the remainder of the trip in Jan and picked up my vouchers and everything looked great. That is the background.
Well, a week ago I decided to add a day to my reservation so we arrive on Feb 12 so that we will have all day on Feb 13th at the parks (my son's birthday). I called my travel agent and he added the day and told me to come in to pick up the new vouchers. I went to the agency a couple of days later (Thur) and the vouchers said All Star Sports. I told the secretary there was a mistake (my agent wasnt in that day). She said there wasnt a mistake, when he rebooked in Nov he changed the resort probably due to availability. I argued that my sister-in-law booked in Dec under that deal and had no problems getting into All Star Movies. Plus I said my original vouchers from Jan were correct. She told me he printed them wrong and if I hadnt added the extra day I would never had known we were actually booked for All Star Sports because my original vouchers were wrong. I left fuming. The next day my agent called saying oops my bad, now there is no availability at All Star Movies to switch me over. Now, it is one thing if it was just me, my hubby, and kids (although they wont be thrilled looking at sports stuff and will cry about not seeing herbie, buzz and woody). But we are meeting several other family members. This is a really important trip and now everyone is mad at me because I recommended this agent (who I always book through). My agent said oops he was sloppy with the codes and he'll get back to me about trying to get us all together somewhere else. Of course I havent heard from him and he hasnt returned my calls.
I am really mad, sad, frustrated all at the same time.(Or course I am still happy just to be going and very grateful that I still have the opportunity. And embarrased to be complaining
)
