Figgy1
Well-Known Member
Good luck if you don't hear back soon call them and make a giant pest of yourself!
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RPR
- Thread starter danpam1024
- Start date
still waiting for that phone call....
Figgy1
Well-Known Member
It's been long enough!!!!!!!!!!!! Call and ask for a manager. Good luck!!!!!!!!!!!!!!! If it was me I'd be screaming by nowstill waiting for that phone call....
BrianV
Well-Known Member
So depressing. Stayed there 4 times in both unrenovated and renovated rooms and always been happy. But that said, I've never paid close to that price. At $187 which is what we are paying in two weeks, you can be more forgiving.
Hopefully they will make it right. It's only too bad they didn't do so while you were there. That is unacceptable.
Hopefully they will make it right. It's only too bad they didn't do so while you were there. That is unacceptable.
UPDATE***
After a couple of times playing phone tag (totally my fault-worked more than I wanted to), hubs ended up talking with the manager who was extremely apologetic. He offered us 2 nights in the same room type to use whenever we'd like. Pretty cool! Too bad I'm completely broke- the kid has a long weekend break next week LOL!. Hopefully things turn out better, it IS a beautiful place. Good to know they care about the customer's experience.
After a couple of times playing phone tag (totally my fault-worked more than I wanted to), hubs ended up talking with the manager who was extremely apologetic. He offered us 2 nights in the same room type to use whenever we'd like. Pretty cool! Too bad I'm completely broke- the kid has a long weekend break next week LOL!. Hopefully things turn out better, it IS a beautiful place. Good to know they care about the customer's experience.
Figgy1
Well-Known Member
I hope you can use them soon!
I'm on it! I AM THE Budget MASTER!
Disneyhead'71
Well-Known Member
It may be a good idea when you book, to explain why you are booking and be sure to have them note that you want a refurbed room.
When we book, we are to call the manager directly
He's got it covered!
No idea
surfsupdon
Well-Known Member
I like this place too. It's my fav Universal Hotel, it's not 5 star or even Disney Deluxe quality, but it's a solid place to stay.
JoeCamel
Well-Known Member
Ask for a refurb room and you will not have to deal with this.
FYI- I DID ask for one. It was on my reservation AND I requested one on check in. Requests cannot always be accommodated.
***UPDATE #2***
So our vouchers came in the mail for our two night stay. The manager explained it would be in the SAME room type and we could use them ANY time. The FIRST line (in bold) states "Water View Room" (we had a King Suite) and BLACKOUT DAYS APPLY. Seriously? Blackout dates! I PAID RACK DURING THE MOST EXPENSIVE TIME TO STAY! This place is not worth my time. I e-mailed the manager directly and I'll see where we go from here. I am just asking for a partial refund from our stay. Sorry to see they can't get it together, I don't want to make another trip for more of the same. Plus I'm sick, so I'm not in the greatest mood
So our vouchers came in the mail for our two night stay. The manager explained it would be in the SAME room type and we could use them ANY time. The FIRST line (in bold) states "Water View Room" (we had a King Suite) and BLACKOUT DAYS APPLY. Seriously? Blackout dates! I PAID RACK DURING THE MOST EXPENSIVE TIME TO STAY! This place is not worth my time. I e-mailed the manager directly and I'll see where we go from here. I am just asking for a partial refund from our stay. Sorry to see they can't get it together, I don't want to make another trip for more of the same. Plus I'm sick, so I'm not in the greatest mood
Figgy1
Well-Known Member
Good luck and get well soon***UPDATE #2***
So our vouchers came in the mail for our two night stay. The manager explained it would be in the SAME room type and we could use them ANY time. The FIRST line (in bold) states "Water View Room" (we had a King Suite) and BLACKOUT DAYS APPLY. Seriously? Blackout dates! I PAID RACK DURING THE MOST EXPENSIVE TIME TO STAY! This place is not worth my time. I e-mailed the manager directly and I'll see where we go from here. I am just asking for a partial refund from our stay. Sorry to see they can't get it together, I don't want to make another trip for more of the same. Plus I'm sick, so I'm not in the greatest mood
http://thriftyjinxy.com/loews-royal-pacific-resort-at-universal-orlando/ they look lovely, too bad we didn't get one