Just booked for the last week of January 2026 and am not being given an option for room requests in the online check in section. Is this new? I just had a trip in August I was able to do this for.
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Room Requests?
- Thread starter threvester
- Start date
Ben_since_1971
Well-Known Member
I was just able to for my Sept 2026 trip. Did you look under 'These Details are on File'?
yes, the only things there are:
Messages during vacation
Hotel account charges
Hotel account pin
Your resort arrival
Reservation address
Your resort arrival only gives a drop down with what time Im planning on arriving at the resort
I stay on property 4 times a year and have never experienced this...I need my 1st floor near the bus stop lol!
Ben_since_1971
Well-Known Member
Interesting. 
nickys
Premium Member
Have you tried the website and the app?
Hi, I have tried both...they are identical
wonkabars7
Active Member
I would just contact them over the phone. Weird stuff like this usually gets sorted quickly this way, or in the very least, there is a good explanation.
Hi, i will be contacting over the phone, just was curious if this is how its going to be going forward for new bookings or if anyone had heard anything about a change.
wonkabars7
Active Member
I personally haven't heard anything...but am curious what they tell you, please update here when you can.