Spent seven days at Portofino last year and went into both parks nearly every day. RRR was down for multiple hours each one of those days. It's easy to see why it's so reviled: non-theme, lousy capacity, constant break downs and lack of thrills. This last point surprised me the most.
As coaster coward, I (after watching multiple ride-on videos on youtube) finally plucked up the courage to try RRR last year. Shockingly, it actually bored me. Sure I was regretting every foot of the ascent, but then it was go, stop, go, stop after that. Boredom?!?... and this is coming from a guy who thinks BTMRR should be the apex of coaster thrills.