If you actual read the article, the author was quoting what was heard from one of the "rich Manhattan moms" and her perception of the service. These are people who do not follow Disney message boards, are not aware of the ease of getting a GAC, and (believe it or not) would not want to falsely obtain the GAC, but would rather exploit someone who needs it for their own benefit. The average guest is often going to exxagerate the amount of time they waited in line...and are more likely to exxagerate a standby wait time if they were able to avoid it themselves. The article, I think, is perfectly believable, especially since I live on the upper east side, where these women would live.