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Resort room requests
- Thread starter tallulahm
- Start date
Pioneer Hall
Well-Known Member
The best thing to do is call central reservations and have them add the requests to your reservation. Resorts no longer take requests directly like they used to by fax. As always, the more specific the request the harder it will be for them to accomodate it.
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Add them to your reservation as soon as you have them. If you make any changes later just double-check that they are still on there. A good TA will do this for you.
Don't forget, requests are requests - they are not guaranteed!
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bmarkelon
Well-Known Member
I have always been able to call resorts directly. I Have done this for room requests needed at Fort Wilderness and Bay Lake Tower to name a couple. I have a directory with all of the resorts direct lines in one of my Disney guidebooks that I buy each year.
As far as an answer to the OP, just what everyone said you can put in your requests as early as you want but they do not actually get sent in to the resort until 7 days prior to your stay. I think its 7, may be 10. It's a good idea to call the resort directly within the 10 days before your arrival to confirm your requests and make sure they have them.
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You only THINK they are direct lines - they all go to a call center where the CM answers as if they were at the resort.
They would need a massive number of people at each resort to be able to handle all of those calls.
The only way to get through is to have a situation that the call center can't handle, and then you may be passed through. I had a luggage situation once that after 3 calls "direct to the resort" they finally patched me through to the luggage manager at the resort, and after numerous long waits on hold, finally talked to someone. I eventually had to go to the resort front desk to get satisfaction.
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wannabeBelle
Well-Known Member
Exactly so!!!! As it has been said the best way to make sure that your room requests are gotten is to add them to your reservation. Room requests are noted but never guaranteed. Depending on the type of requests you may want to explain to the person WHY you want that request. Say you wanted room number 5308 as you heard this is really close to the bus stop, you may want to make the request more general "close to bus stop" so if room 5308 isnt available the room assignment team knows what you are looking to achieve and will put you into another room close to the bus stops, see? Best of luck on getting all your requests!! Marie
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bsmartin2000
Active Member
Hope you have better luck than we did!
When we booked I requested a room overlooking the pool. I paid extra for the preferred rate so that we would not be to far away. We were put in a room on the ground floor that had no bathtub just a walk in type of shower and it was VERY far from the pool. I went to the front desk and requested that we be moved as soon as possible as this was not what we paid extra for. I asked that we be moved to a room overlooking the pool as soon as it became available. The next day we were moved to a room in the BACK of the building facing NOTHING! So again I requested that we be moved as this was not what I was told we DEFINITELY would have. Sooo I hope you have better luck than we did at Pop Century.:veryconfu
When we booked I requested a room overlooking the pool. I paid extra for the preferred rate so that we would not be to far away. We were put in a room on the ground floor that had no bathtub just a walk in type of shower and it was VERY far from the pool. I went to the front desk and requested that we be moved as soon as possible as this was not what we paid extra for. I asked that we be moved to a room overlooking the pool as soon as it became available. The next day we were moved to a room in the BACK of the building facing NOTHING! So again I requested that we be moved as this was not what I was told we DEFINITELY would have. Sooo I hope you have better luck than we did at Pop Century.:veryconfu
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Mikester71
Well-Known Member
Have had the same thing happen to us two or three times out of our four stays at Pop; well...kinda. We usually make room only reservations a good year out through our CAA agent up here and she puts in our requests at that time. Mind you, most of the requests were due to my mother in law coming with us and not being able to handle stairs or long walks. But this past trip in March was just myself, my wife and our two teens and the only request I put in was to hopefully get a room in the 50's section facing the pool as we had been placed here last trip and fell in LOVE with that whole section! Like I said, that was put in when we made the reservation a year out and we didn't bother thinking about it again.
So we get down there on March 12 and go up to the front desk to check in and the CM gives us a map and tells us what section we are in. We decide to go check it out before lugging all of our luggage to the room (drive down from Canada, so van is FULL). We know the resort pretty good seeings how we had stayed there 3 previous times since 2005 and head out the back door towards the hippy dippy pool. Low and behold, we finally find our room! Way out at the back of the one 60's building, facing the pond and all the construction going on over at the new Art of Animation resort. We open the door, sit down for a second, hear all of the banging and hammering and such from the construction and I said, "heck no!" I picked up the phone and phoned the front desk to see if there was anyway we could be moved to the 50's section. The CM tells me that the request I was making was for a preferred room and since we hadn't paid for one and it WAS Spring Break and very busy, she didn't think she could accommodate us. She said she would go ask a manager and call me back in the room shortly. So we all sat there for what seemed like forever, all of us extremely tired and drained from the two day drive down, before I finally said to my wife, "Forget it...I'll just go grab the luggage and stuff and start hauling it back here (top floor to boot, and we had a TON of stuff)!
Well, while my daughter and I are heading out to the van to start loading up one of the luggage carts from the resort, I happen to see a CM on a segway go flying by heading towards the building my wife and son are currently waiting for us in and I just get this feeling he is going up to our room. So we are pulling the cart through the pathways, back towards the room when I see my wife and son coming towards us with smiles on their faces. She says to us, "Turn around and head that way", pointing towards the 50's section. So I ask her what is going on and she says that a manager came up to her in our original room and told her that they would indeed honor our room request, even though it was supposedly a preferred room still, and place us poolside in the 50's section. We were all EXTREMELY happy and very thankful that they did this for us and enjoyed another GREAT WDW trip and Pop Century stay!
The moral of my story is.....although I was a bit bummed that they totally ignored my request, mainly because I had put it in SO early, I wasn't really angry at them or anything. I realized that requests were just that...requests, and that they didn't HAVE to honor them. We were, however, extremely thankful that they did though. And to not charge us for the preferred location (if it was indeed one) was very cool on their part. So it looks like we've had better luck just asking them upon our arrival during check-in or after they have assigned us our room already. They have been gracious enough to accommodate and change us each time we have asked them too without blinking an eye and almost immediately each time. :wave:
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slowjoe170
Member
room requests
I've had pretty good luck at the Wilderness Lodge with room requests. We go at Christmas time and I like to get a room in the main building facing the Christmas tree and the lobby where there are many events that go on during the holidays. Last year I got my request and also in 2008. In 2009 they weren't able to grant my request because I was in a Standard view room, not a Woods view room, but they gave me a room that I would have never thought to request. It was 6th floor facing the Contemporary and the Magic Kingdom. It was above the tree line and every night that we weren't in a park we had a great view of the MK fireworks from our balcony. It seems like getting some requests depend on what view room is in your package, but I have always found them to be very accomodating. You should be asked for your room requests when first making reservations and I always call the hotel within 10 days of arrival to verify and remind them of my room requests.
I've had pretty good luck at the Wilderness Lodge with room requests. We go at Christmas time and I like to get a room in the main building facing the Christmas tree and the lobby where there are many events that go on during the holidays. Last year I got my request and also in 2008. In 2009 they weren't able to grant my request because I was in a Standard view room, not a Woods view room, but they gave me a room that I would have never thought to request. It was 6th floor facing the Contemporary and the Magic Kingdom. It was above the tree line and every night that we weren't in a park we had a great view of the MK fireworks from our balcony. It seems like getting some requests depend on what view room is in your package, but I have always found them to be very accomodating. You should be asked for your room requests when first making reservations and I always call the hotel within 10 days of arrival to verify and remind them of my room requests.
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