Gail Hayden said:
Hey, in my defense
I have asked the question "will it be done in under an hour?" before - b/c at our local super walmart - It usually takes about 3-4 hours and you still pay the one hour price... So call me a dummy (it wouldn't be the first time
) But It's true... If I can get my film in less than an hour, it's a rare day around here!
We used to be able to turn the film around in about 30 mins. if we had a full staff, which was rare. If it was going to go over an hour, we told the customer, sometimes we were bombarded with vacation film or the machine was broken.
We always gave the option of leaving it and having the customer know it was going to be over an hour or letting them come back. To NOT tell you that it is going to be over an hour is totally against policy. However, if you know ahead of time and you chose to leave it, then, yes, you do pay the full price. It is not only the one hour service you are paying for, it involves many things. We could not adjust the price if the film was over an hour, unless the machine broke and the customer was not around. I would often either give it at no charge or throw in an extra set of prints. We don't want to anger customers, we want you to come back!!! In truth, the money maker is the send out lab, the one hour is a loss, in reality, it is there to keep the customer in the store (you would be amazed how many actually wait the hour). Another reality, the out lab stinks. They lose film constantly, don't color correct, batch process and really could care less about the customer's film. If you experience this time frame all the time at this WalMart, then the question is legit. In my defense, when you hear that question 200x's a day, it becomes very annoying. I would have preferred, are you running on time today. Much easier to take.