Proper CM Conduct Off Stage

Crockett

Crockett

Banned
Original Poster
First off, I understand CM's have to put up with a lot. It's not easy to always put a smile on when dealing with many who demand so much, or expect the flawless utopian vacation of a lifetime. I get it, and respect CM's that much more for putting up with all that gets thrown their way on many occaisons.

However, is it appropriate to blast paying customers online...when it is apparent that you are a CM? I know an individual (whose identity shall remain 100% concealed to protect his/her job, and this is not a rat-out thread anyway. So don't ask) who has been a CM for several years. He/she has a Twitter account, and posts some very degrading comments (not frequently, but from time-to-time) against visiting WDW guests. And I'm not talking about random venting about being yelled at, treated bad, etc by a rude customer. I'm talking about very judgmental comments, or complaints about the parks being busy, etc.

A recent Tweet ridiculed how people were dressed (referring to "Toddler Sluts" due to lack of clothing). Others mocked a man's hairstyle at DTD. A recent one made a comment about wanting to swat a kid across the face with an autograph book. Though despite it all...this person seems to love his/her job as a CM. And granted, there are a lot of good/positive Tweets from this user. But a few just make you go :eek:

Like said before, I'm not trying to rat out anyone, but isn't it more appropriate if this individual leave off his/her Twitter account that they work for Disney? Not only does it make guests feel like they are secretly mocked off scene, but if mgmt ever found this account...geez.

Maybe I'm just old-school and "don't get" the underground world of being a CM. But public venting like that seems to defeat the purpose of your job to begin with.
 
s8film40

s8film40

Well-Known Member
If your seeking out a cast member in their off time whether it be on twitter or elsewhere, you can't expect them to always behave in the same "on-stage" manner. You have to keep in mind that Disney is one of the largest low wage employers in the area and there are quite a few people working there, many of whom don't really care about the place other than the hourly pay they get. People are inevitably going to talk about their frustrations.
 
raven

raven

Well-Known Member
No matter what job you are in, or what employer you work for, you are going to complain at some point. When your are around your job almost 24/7 sometimes it can be a bit much. I wouldn't think too much of it. Just don't follow them on Twitter anymore.
 
mergatroid

mergatroid

Well-Known Member
raven said:
No matter what job you are in, or what employer you work for, you are going to complain at some point. When your are around your job almost 24/7 sometimes it can be a bit much. I wouldn't think too much of it. Just don't follow them on Twitter anymore.
Click to expand...

Whilst I agree when you do it on twitter, you're putting it out for the world to see rather than confiding in your friends or family who you trust to keep it private. I work for a govt department in England dealing with the public, we have been warned in no uncertain terms about using social media sites to vent our frustration about the public. I don't worry about what this cast member is doing personally, but I think they'd be smarter just moaning privately to their friends and colleagues rather than to strangers (or even their managers) on the net?
 
raven

raven

Well-Known Member
mergatroid said:
Whilst I agree when you do it on twitter, you're putting it out for the world to see rather than confiding in your friends or family who you trust to keep it private. I work for a govt department in England dealing with the public, we have been warned in no uncertain terms about using social media sites to vent our frustration about the public. I don't worry about what this cast member is doing personally, but I think they'd be smarter just moaning privately to their friends and colleagues rather than to strangers (or even their managers) on the net?
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Some people, like myself, don't have an outlet to let off a little steam other than on their personal blog. Keeping anger and frustrations bottled up is not healthy. Secondly, it is a personal blog. They can post what they want when they want. It's up to the reader to decide if they want to read it or not. All I am saying is just don't look at it if it's gonna get someone up in a roar.
 
mergatroid

mergatroid

Well-Known Member
raven said:
Some people, like myself, don't have an outlet to let off a little steam other than on their personal blog. Keeping anger and frustrations bottled up is not healthy. Secondly, it is a personal blog. They can post what they want when they want. It's up to the reader to decide if they want to read it or not. All I am saying is just don't look at it if it's gonna get someone up in a roar.
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I have no problem with you doing it myself my friend, there's times I've been tempted I can tell you :). I personally would stop reading something if it annoyed me. The point I'm making is on facebook for example (especially if using your own name) you have no idea who is reading what you put and could end up in trouble if someone complains and it's tracked back to you. Other than that, fill your boots :animwink:
 
W

WallyWorld

Active Member
Wow....

If you have a good experience with CM's while you are there...thank them.

If they vent AWAY from work....don't go where they do it.


Maybe the venting away from work makes them feel better so they can be better AT work.

Give me a break.....

Wally
 
scpergj

scpergj

Well-Known Member
I know of (and frequent) another board that is all about letting CM's vent about whatever, including about guests...I don't have a problem with it.
 
LilSuzy

LilSuzy

Member
Well if they post that they are happy and love their job then I'm sure they post about the awesome guests that they meet or come across as well.

They are venting, I agree, to the whole world to see may not be the best choice, however to each his/her own.:shrug:
 
AEfx

AEfx

Well-Known Member
First, if he's doing it while on the clock, as it sounds - in spite of what has been previously stated, I do very much believe Disney would have an issue with that.

As to "venting", it's one thing to vent about being treated badly by a guest or whatever, but when it's petty things about appearance and such that really just speaks to their own insecurity more than anything else. It's rude and inappropriate, and only very bored or very, vapid petty people go on about how others look or dress - especially when it's to someplace like a theme park.

As Hakunamatata said, most companies have strict policies about disclosing where you work or discussing anything work-related on social media or blogs even in your off hours. If you say you are an employee somewhere, it reflects on your company and just about every major corporation has policies about this. I would be shocked if Disney didn't, considering all the other strict policies they adhere to.
 
W

wizards8507

Active Member
It doesn't particularly bother me, but assuming this violates Disney's social media policy, they'd be well within their rights to terminate him if management became aware of his actions.

Also, he gets an F for creative insults. "Todler Sluts" is just in bad taste. "Prosti-tots," on the other hand...
 
CaptainJackNO

CaptainJackNO

Well-Known Member
Crockett said:
First off, I understand CM's have to put up with a lot. It's not easy to always put a smile on when dealing with many who demand so much, or expect the flawless utopian vacation of a lifetime. I get it, and respect CM's that much more for putting up with all that gets thrown their way on many occaisons.

However, is it appropriate to blast paying customers online...when it is apparent that you are a CM? I know an individual (whose identity shall remain 100% concealed to protect his/her job, and this is not a rat-out thread anyway. So don't ask) who has been a CM for several years. He/she has a Twitter account, and posts some very degrading comments (not frequently, but from time-to-time) against visiting WDW guests. And I'm not talking about random venting about being yelled at, treated bad, etc by a rude customer. I'm talking about very judgmental comments, or complaints about the parks being busy, etc.

A recent Tweet ridiculed how people were dressed (referring to "Toddler Sluts" due to lack of clothing). Others mocked a man's hairstyle at DTD. A recent one made a comment about wanting to swat a kid across the face with an autograph book. Though despite it all...this person seems to love his/her job as a CM. And granted, there are a lot of good/positive Tweets from this user. But a few just make you go :eek:

Like said before, I'm not trying to rat out anyone, but isn't it more appropriate if this individual leave off his/her Twitter account that they work for Disney? Not only does it make guests feel like they are secretly mocked off scene, but if mgmt ever found this account...geez.

Maybe I'm just old-school and "don't get" the underground world of being a CM. But public venting like that seems to defeat the purpose of your job to begin with.
Click to expand...

I would say that this is unprofessional of the person. BUT, as far as I am concerned, if they give me great service when I am there, I couldn't care less what they think of me anonymously. Obviously, this person has some confidence issues if ridicule is all they can come up with given the number of guests he/she must encounter on a daily basis.Let 'em whine, just provide me with magical service while I am there.
 
Walt Disney1955

Walt Disney1955

Well-Known Member
There was a co-worker of mine (I work at a factory) and he must have had a bad day at work and he ranted on Facebook about the company saying things that were really degrading. I quickly sent him a private message and told him to delete it because people have been known to lose their jobs over slander on Facebook. He erased the message and was thankful. I told him to look it up on Google for the people who have been fired, even for saying less than he did.

Look, I get it, people get frustrated about their jobs. But if there is one negative effect Oprah had on the world it is this idea that it's fashionable to pour your heart out to the world. The idea of privacy in our world is hardly thought of anymore. Being discreet in my mind is a sign of dignity. How many times have you had a Facebook "friend" that you may not know very well and you constantly see them post depressing things online and the first thing you think is "woah, they have issues".

I know I think that. Call me old fashioned, but I prefer to vent out my feelings behind closed doors, to my wife, or on the phone to a family member, or even online as long as it's a private message. The world doesn't need to hear your drama 24/7
 
CAPTAIN HOOK

CAPTAIN HOOK

Well-Known Member
Jimmy Thick said:
Who cares?


Try being a Police Officer.
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:zipit:

If the comments are personal and don't relate to (or at) a particular individual then yes, who cares ??

I'd rather read something like this online than come across the CM while at work and having a bad day as they're unable to release their pent up feelings
 
sweetpee_1993

sweetpee_1993

Well-Known Member
Ignorance is bliss. I don't twitter, Facebook, MySpace, any of that. And guess what? I'm alive, well, and happy. I choose to live free of all that mumbo-jumbo. So whatever disgruntled CM wants to get their frustrations out with petty tweets, they won't have an audience with me.

However, I hope said CM isn't shocked when the mouse gives 'em the boot. Believe it or not there are jobs in this world that require employees to not be a negative representation of the company who chose to add them to their family. Low or high pay is immaterial. It's part of what is expected and a person who chooses to take that job accepts that as part of the deal. No pity here. Conduct unbecoming isn't that hard a concept to grasp. Irritated? Need to vent? Write it on a piece of paper then burn it. You vented & nobody else had to know about it.
 
SteveUK

SteveUK

Member
A wise old man once gave me a very good piece of advice. Never write down anything you wouldn't want used against you one day.
 

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