flynnibus
Premium Member
Compared to experiences I've had on other fan forums...you all know 'em....they're the "big" ones...what I've observed elsewhere is a highly controlled environment that benefits it's owner(s).
More common than you might think...
It's human nature to give the person you know a little bit more slack than the one you don't 'know'. Hence the n00bs almost always get a shorter leash than the 'old timers'. It's something admins/mods must be conscious of.. but the familiarity also gives a bit of insight into the future. Moderation isn't always a B&W topic.. it often is about containment or defusing. The moderator 'can see where this is headed..' and may intervene more quickly or not based on that insight.
Good moderation allows the community to self-resolve things because when you have reasonable people involved, 'police force' can actually agitate the situation worse than letting those involved settle down with time and common sense. The challenge is when you don't have reasonable people involved, or people that can't self-regulate, or someone does something so offensive it's going to pull others in and escalate the situation. That's when mods should act quickly and swiftly. It's all about redirecting the thread back to norm.
Virtually EVERY person gets more agitated when they get moderated. So moderation can often be an agitator and not a calming thing. The key is diffusing and not just sledgehammering. It's the same mindset you see in bar bouncers, etc..
It's why you see @wdwmagic do things like close a thread for a period.. let it settle.. then open again after everyone has taken a breather and calmed down.
Good moderators can take that insight into the posters into account when deciding what action is necessary.. but it should be more about decoding the situation and not playing favorites or being hypocritical. Alas there is often 'friendship' involved in these kinds of disputes, or people who think some are more 'valuable' than others, mucking up these decisions. And some sites/owners just don't get it and don't understand the consequences of their actions. Some sites just get big by the alignment of the moons.. and are able to carry that mommentum into something bigger... vs being great based on the strength of their community.
Some have the great community.. and lose it (micechat) based on their choices. Some grow it organically (like WDWMagic).
Alas the discussion forum is aging in dominance. Front pages, blogs, feeds, etc are what drive a lot of traffic.. because most eyeballs are looking for the 'quick hit' of info and not the engaging discussion.