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Port Orleans to test self check-in
- Thread starter RiverRooster
- Start date
If you really feel that way why would you ever go to WDW? If I thought a company did not care about its employees or customers and only cared about profits I would never buy from them or own their stock. I think Disney does care about its customers first, employees and profits third because if you take care of the customers and the your employees profits take care of themselves.
Yes I understand what automation is for. It is to be like AT&T. They never laid anyone off until the Federal Government broke them up. They were one of the best companies in the world and never laid off anyone. They took care of their employees. After the Federal Government came in and destroyed them, they changed and started to lay off people. Well they went broke and we're eventually taken over. The AT&T that exists to today is not the same company. The old AT&T went from operators connecting every call to a fully automated system with no layoffs.
Don't you think Disney can too. Also don't you think Disney will build anything more on all that land? I want Disney to expand and give their customers more things to do and to do it with the same or even more cast members but to use automation to make the cast members more productive but also make their job easier. Look at the last 150 years of economic history. Would you rather live like those during the late 1800s or now. Jobs, even on the factory floor are automated and much easier and the employees get paid more and the jobs are safer and physically easier.
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I think too many people don't understand economics. That is the reason we have millions of students graduating college with huge debt. It's just like people who fall into credit card debt and those who kept refinancing their homes taking money out and spending it on vacations and living beyond their means. We need to better educate our kids in High School so they don't follow down this stupid road.To keep highly paid cast members from doing menial tasks.
My father taught me two great things.
First there are two ways to make money, your work and your money at work and the latter is easier. That is why when I started working I joinednthe 401k. I started at just 2 percent but increased it every year when i got a raise and before long was contributing ghe maximum allowed. Then I started saving outside the 401k and saved enough money to buy into the DVC.
Second the only color to be prejudice in favor of is green. The reason for that is you should always higher the best worker and you should sell to everyone.
Too many people in this country just don't understand how and why the economy works and that is leading to our downfall.
JasonDeyoung
Well-Known Member
My thoughts exactly
Kman101
Well-Known Member
The sky is not falling over this. Seriously. No resort, IMO, would ever do away with guest check-in services with a human standing in front of you. There will always be guests who simply NEED help. Like I said, look at your local self-check-outs. How many people need help? Count the number of associates working them. Often you'll see two or three people just standing there.
Lord_Vader
Join me, together we can rule the galaxy.
I hate to tell you there were A LOT of layoffs at AT&T. During the seven years I worked for them we had nearly 30% workforce reductions in my specific Engineering work group, going from nearly 200 to 30 over my first six years.
PrincessNelly_NJ
Well-Known Member
I wish they would just used "Online check in" as a true bypass for all the excess spiel about emh, room location, and etc.
In 2013 during our stay at CSR, we walked right up to the desk via the online check in line and a CM just handed me a packet and wished us on our way. I was shocked (in a good way.)
I asked if our room was ready and she said yes, and that all the information we would need could be found in the packet! They had even already drawn out the path to our room. She was still friendly, welcoming, and we were on our way to our room in less than 2 minutes!
The whole point of online check in was to be quicker, no?
In 2013 during our stay at CSR, we walked right up to the desk via the online check in line and a CM just handed me a packet and wished us on our way. I was shocked (in a good way.)
I asked if our room was ready and she said yes, and that all the information we would need could be found in the packet! They had even already drawn out the path to our room. She was still friendly, welcoming, and we were on our way to our room in less than 2 minutes!
The whole point of online check in was to be quicker, no?
Did you work for them before or after 1984. I said that after 1984 and because of the Federal Government things changed and this why they went broke and we're take over.
homerdance
Well-Known Member
You assertion that the breakup from the consent decree caused them to go broke is laughable. Seriously, could not be farther from the truth.
And Ma bell did plenty of reductions before the breakup.
Lord_Vader
Join me, together we can rule the galaxy.
I worked for SBC/AT&T from 2000 to 2006, post divestiture but my father worked for AT&T/Western Electric from 1968 to 1982 then SWBT from 1982 until 2005 before retiring. There were layoffs before and after divestiture, the real deep layoffs started right after 1996 when Telecom reform was introduced and the serious margins started eroding due to competition. The job losses were staggering, from over 200,000 to just over 100,000 but were masked by mergers and growth in partially owned wireless subsidiaries.
AT&T used to be proud of its no layoff policy and when they went to auto switching they didn't lay off the operators. Yes it was the Federal Government and their stupid ideas that caused AT&T to change. In fact if you look at what was happening to telephone rates before the breakup you would see the rates were falling faster before than after. If only AT&T had fought the Government like IBM did they might have won and we would have a phone system that is better than the mess we have now.
Getting back to Disney now. I think they make sure next gen doesn't cause layoffs. I think they should expand. They can staff the expansion of hotels, restaurants, rides and attractions with the staff they have and the profits will be huge. That is the proper use of technology. Pay more to cast members, improve the productivity, sell more and entertain more and make lots of profits for the stockholders. Every one wins.
Lord_Vader
Join me, together we can rule the galaxy.
Yeah, the breakup did not cause them to go broke. Companies like World Com selling contracts below costs and fudging their books in order to hide the financial bleeding to keep the stocks up and WS at bay creating a situation where the competing LD carriers had to cut, cut, cut expenses and capital to keep revenue flowing. When SBC purchased AT&T they had three Network Engineers on the payroll handling North America, the vast majority of projects were either delayed or contracted out because AT&T could no longer maintain their payroll.
The layoffs just before 1984 were to get ready for the breakup. They were the result of the Federal Government and a stupid policy. Blame Nixon and Carter and Regan. They should have stopped it.
Even your post at the bottom admits it.
Lord_Vader
Join me, together we can rule the galaxy.
My apologies, I misread your post.
<--me.Divestiture created a lot of employment opportunities outside AT&T (Sprint/WorldCom/) for alternative long distance carriers but it was a boom to the stock market because in investors minds everybody won. This policy was enacted under Reagan to "increase competition" but the true motivation was to line the pockets of Wall St. The long-term net effect is that service has gone from 5 nines (99.999% uptime in all designs) to best effort meaning service quality is down the toilet and a race to the bottom price rung for most customers.
Innovation may be moving faster, would have most likely under the old system too but would have been much more reliable but would have cost more. Also, everyone would have a high-class of service unlike today where if you live too far away from the office, you get little to no broadband.
Talk about thread drift....
Thank you. I think we agree on most of this, we now have inferior service than we would have. As for technology I am not completely sure we wouldn't have what we have today but that's a different issue. What WorldCom did is beyond belief. In fact they merged all sorts of different companies into one without ever unifying them. They never took advantage of any possible savings through synergies. I just can't believe the FCC allowed them to continue all the mergers. I can't say more but it's just crazy.My apologies, I misread your post.
Divestiture created a lot of employment opportunities outside AT&T (Sprint/WorldCom/) for alternative long distance carriers but it was a boom to the stock market because in investors minds everybody won. This policy was enacted under Reagan to "increase competition" but the true motivation was to line the pockets of Wall St. The long-term net effect is that service has gone from 5 nines (99.999% uptime in all designs) to best effort meaning service quality is down the toilet and a race to the bottom price rung for most customers.
Innovation may be moving faster, would have most likely under the old system too but would have been much more reliable but would have cost more. Also, everyone would have a high-class of service unlike today where if you live too far away from the office, you get little to no broadband.
Talk about thread drift....
Victor Kelly
Well-Known Member
That typical of what is wrong with this country, real nice of you to take new people into consideration. Sorry for the "waste" of time for you, I am sure you will enjoy the mechanical wonders of check-in. But the rest of us will "waste" our time enjoying excellent service.
Are you being willingly obtuse or do you actually believe that the former front line personnel will now truly be free to "for expansion of resorts, parks, restaurants and stores."
Also, you read into my post big time. But given that you seem to think the only thing holding back WDW is the menial tasks preventing the front line employees from doing bigger and better things...yeah...
I think the wonderful cast members who used to handle check ins can do a similarly wonderful job somewhere else, oh let's see maybe in one of the existing parks in an expanded area. Or maybe a new resort. With automated check in they will not need the number of cast members in each hotel. I would never put a cast member down. I think the vast majority are great. I also think there can be expansion and if done in concert with the implementation of technology this should be a win win for Disney, the cast members and the guests. I think it's people who don't think cast members are capable of doing other jobs that are putting them down. People can be retrained and those who perform great in one position dealing with the public can and will continue to be great. No one should say they can't.
The only question is will Disney take this opportunity to expand or just sit back and take the profits. As a stockholder I would like to see the expansion which would lead to even bigger profits. I see plans coming for DHS and Epcot or why else all the changes in management?
One last thing, I know not everyone who is currently employed will keep their job. The main issue is and unions agree with this is that the same or more jobs exist at the end of expansion and productivity improvements as existed before. At least that is what every union I have been a member of wanted and I am a member of CWA. Besides did you know the larges group of stockholders of American companies are Pension Funds? And who are still covered by pensions? Unions.