Port Orleans to test self check-in

[Tigger1988]

And, what if you don't? How is a kiosk going to realize that and respond?

You opt to go talk to the people who will still be at the desk, like they always were.

Sky is not falling, Chicken Little.

 

[englanddg]

You opt to go talk to the people who will still be at the desk, like they always were.

Sky is not falling, Chicken Little.

Of course! There will always be a fully staffed front desk.

<bull hokey>

 

[englanddg]

Let me be very clear...we have reached a point where automation is cheaper than labor for many positions.

The tipping point is coming VERY soon.

 

[asialeigh]

No. You know what is being rolled out. You know the impact it has on your daily business. That is powerful, but far from understanding what the long term impact is.

It doesn't mean you design systems like this for a living, nor does it mean you understand them or their long term advantages or disadvantages.

And, the fact you accept them, because it probably makes your life easier, probably doesn't speak well for the state of "guest service" at Disney at all.

You are now making this personal and I don't want to derail this thread so it will stop here.

Also you know nothing about the guest service I provide.

 

[englanddg]

You are now making this personal and I don't want to derail this thread so it will stop here.

Also you know nothing about the guest service I provide.

No, I am not making it personal with respect to you. I am making it personal with respect to your conclusions.

YOU made it personal by utilizing your personal experience as justification. I responded. And now you think it's "personal", after using your own "personal" experience as support for your argument?

I know that once most of it has been automated, there's more labor line cuts on the P&L that will be demanded...

 

[Tigger1988]

You are now making this personal and I don't want to derail this thread so it will stop here.

Also you know nothing about the guest service I provide.

What? You mean attacking someone's character isn't the best way to make a point?!

 

[englanddg]

What? You mean attacking someone's character isn't the best way to make a point?!

In what way did I attack her character? Did I call her a liar?

SHE brought up her "expertise" in automation, not I.

 

[cspencer96]

Ok. So this is getting to a point I didn't imagine this thread would go to. Anyways, I like this idea. As a DVC member, I would love to step off the Magical Express bus, and later receive a text or push notification telling me my room number. Add in directions or a map to the app, and I'm good. As long as people can opt in/out (as the people who seem to know about the actual test of this process say), I'm good. I see it as an opt in thing, not a default option. This also is NOT automation in the traditional sense, nor is it replacing staff, it seems - this is added convenience for the guest. Reducing hassle for those of us who visit often.

 

[homerdance]

Agree 100% my experiences checking in have been more burdensome then magical.

We never use ME but there always seems to be a line no matter when we check in. Much prefer the method they use when you do a split stay

Ok. So this is getting to a point I didn't imagine this thread would go to. Anyways, I like this idea. As a DVC member, I would love to step off the Magical Express bus, and later receive a text or push notification telling me my room number. Add in directions or a map to the app, and I'm good. As long as people can opt in/out (as the people who seem to know about the actual test of this process say), I'm good. I see it as an opt in thing, not a default option. This also is NOT automation in the traditional sense, nor is it replacing staff, it seems - this is added convenience for the guest. Reducing hassle for those of us who visit often.

 

[wogwog]

Sounds like a good option. It should roll out just as smooth as the rubber bands did at getting us in the park or in the room. Oh wait that wasn't so.....

 

[Nubs70]

Ok. So this is getting to a point I didn't imagine this thread would go to. Anyways, I like this idea. As a DVC member, I would love to step off the Magical Express bus, and later receive a text or push notification telling me my room number. Add in directions or a map to the app, and I'm good. As long as people can opt in/out (as the people who seem to know about the actual test of this process say), I'm good. I see it as an opt in thing, not a default option. This also is NOT automation in the traditional sense, nor is it replacing staff, it seems - this is added convenience for the guest. Reducing hassle for those of us who visit often.

It is surely automation of the human in the loop front desk check in procedure. Once the participation level is determined, the number of front desk employees WILL be rationalized. If 50% of guests utilize the service with 95% satisfaction, the number of persons employed at the front desk WILL be cut in half.

 

[Tom]

It is surely automation of the human in the loop front desk check in procedure. Once the participation level is determined, the number of front desk employees WILL be rationalized. If 50% of guests utilize the service with 95% satisfaction, the number of persons employed at the front desk WILL be cut in half.

This is indeed a logical conclusion.

 

[Gabe1]

The next test is going to be 'self-housekeeping'

This made me smile. Similar to the time when they implemented go green keep your old dirty towel another day.

When we checked into POFC our dining plan disappeared....it was a long long process to get it back after check-in. Almost 2 hours. If we skipped check in we wouldn't have found out dining wasn't on the bands until we were tapping to pay in a restaurant. I would be more comfortable with this leap if MB and MDE didn't still have so many flaws.

 

[disney4life2008]

i can picture housekeeping made up of the robot maid Rosie in the jetsons...

she was a saucy little wrench

We already have the robot vacuums lol.

 

[DManRightHere]

I like the idea of having the option. I would only use it for a hotel we are very familiar with.

 

[DManRightHere]

I like the idea of having the option, but I would only use this at a hotel we are very familiar with.

This is why I keep saying mm+ is a good investment, just wait until you can order you counter service meals from your smart phone while waiting in line for space mountain. Go scan your magic band at a Self service FP+ counter and it's a shorter wait and no cashier for disney to to pay.

There is countless possibilities and it is very versatile.

 

[JasonDeyoung]

They kinda do that with the fp for bog the website they gave me for the fp gave you the option of ordering ahead of time. It's crazy to think of all that could come from mm+ I love it so far

 

[seascape]

They kinda do that with the fp for bog the website they gave me for the fp gave you the option of ordering ahead of time. It's crazy to think of all that could come from mm+ I love it so far

I agree with you. I love MDE, fast pass plus and my magic bands. I see so many other things that can be improved with automation, freeing up cast members for expansion of resorts, parks, restaurants and stores. I don't want to see any cast members laid off but I want to see expansions and improvements all over WDW.

 

[Facepalm]

I agree with you. I love MDE, fast pass plus and my magic bands. I see so many other things that can be improved with automation, freeing up cast members for expansion of resorts, parks, restaurants and stores. I don't want to see any cast members laid off but I want to see expansions and improvements all over WDW.

NONE of those things will ever happen. These free'ed up cast members will be free to work elsewhere.

 

[Nubs70]

I agree with you. I love MDE, fast pass plus and my magic bands. I see so many other things that can be improved with automation, freeing up cast members for expansion of resorts, parks, restaurants and stores. I don't want to see any cast members laid off but I want to see expansions and improvements all over WDW.

You love the automation yet don't want to reduce headcount? Do you not understand what automation is for?