Poor Quality Shutters photos on Wish? Refund

[Indy_UK]

Probably a no-go here but we have just got off the Wish and looked at our photos at home. They are BAD… Are we able to get a refund on the photo package?

Constant shadowing from the photographers in the pictures, any photos where I am wearing Glasses are covered in reflections.

My husband is a photographer and even he is Gobsmacked how poor these auto photos have turned out. Even in photoshop he can’t get them to look even decebt

If I contact DCL and complain, are they likely to listen?

 

[ajrwdwgirl]

You can try to contact them, the worst they will tell you is no refund. You might want to attach a copy of the picture so they can see the poor quality.

 

[Indy_UK]

I’ve emailed them so will wait and see what they say

 

[jme]

Sorry to hear about your poor experience. I had to work with Shutters customer service after a recent cruise (missing photos), and I just want to warn you that their response time is glacially slow. They WILL get back to you, but it will take ages. Good luck!

 

[MaryJaneP]

Wait, so you got all the pictures and are now asking DCL to give them to you for free? Is a price adjustment possible or even probable? Can't unring the bell or unsee to photos, copies of which, even if suboptimal, will always remain in your possession.