Back in the early 2000s, I bought these super cool Mickey sunglasses (I should look for a picture - the lenses were shaped like Mickey heads, they were tinted light blue, and had little stones in the ears). I wore them the entire trip and received so many compliments. When I went through AP security coming home, my bag was crushed and they were broken. I was super disappointed. When I got home and showed my mom how cool my sunglasses, "were", my mom (unbeknownst to me) called WDW to see if she could order me a new pair. Even my mom was surprised when Disney insisted on sending me a new pair for free -- I was both surprised at my mom's sweet gesture, and how nice it was of Disney to send me a new pair!
A little over 5 years ago while I was planning my Disney wedding, I wanted to do something special in the parks on my honeymoon. I had been a longtime passholder, and wanted to do something that was totally new and special to me and my now-husband. We decided on Dolphins in Depth, and booked it for a few days after our wedding. Unfortunately, about two months before our wedding I received an email from a CM at The Living Seas. The dolphin tank would be refurbished during our trip, and she had refunded the cost of our experience to my debit card. I responded and asked what else she might recommend for a "wow" event to celebrate our honeymoon. I explained that I was a passholder, but had never really experienced tours and other unique experiences, so I would appreciate any suggestions.
She responded and let me know that the Seas Aqua Tour was another amazing experience at Epcot....and proceeded to tell me she had booked my husband and I for the tour on the same day as our previous reservation, but that there was no charge. It was "a wedding present from the Cast at The Seas." I was floored, and completely touched. We ended up having an AMAZING time on the tour (snorkeling in the tank is honestly the coolest thing -- sharks swimming below you, swimming alongside stingrays and sea turtles -- a stingray kept following me and tickling my legs; it was just beyond cool).