Anyone who has ever spent more than one day waiting in lines at a Disney theme park knew that these
"NextGen Interactive Queues" would be a failure.
All of us familiar with spending time in Disney theme parks knew that within 30 days these queues will be abused, they will be broken, they will be ignored while people stare at their iPhone, and they will be tacky and useless. And that's exactly what happened.
What a shame that both the TDO execs responsible for greenlighting their budget, and the WDI designers responsible for creating them, had so little personal experience with waiting in lines at Disney theme parks that they made this mistake.
Do the PowerPoint controlled suits at both TDO and WDI really have that little personal experience with the product they design and manage???