I’m glad they accommodated you…Update.
At the advice of some in this thread, I did go ahead and send an email to Jeff Vahle. And surprisingly, I received a call back from someone in his office the same day.
They apologized and agreed that I should have been able to purchase the pass given that my son never had previous tickets and due to the fact that we never let our passes lapse or expire. She also said that Jeff will be made aware of this and will be suggesting that the policy be updated.
They definitely did their homework though before calling me because she about the upcoming trip and also confirmed that our son never had a pass/ticket.
Kudos to Disney to getting back to me in the same day I sent the email and fixing this.
But I loathe the “didn’t let ours lapse”…
It’s a park ticket…not auto insurance…it’s sick it’s being framed as if it’s an indefinite, recurring contract. That is not what it is.