DisneyDreamer08
Well-Known Member
They have had a facility that handles shipments for a while. However, it has typically been USPS only. So anything that went USPS as last mile (alot of free standard shipping does) would go to this facility, and then take another day or two to be delivered to your actual resort. I think this was just how WDW handled anything that came USPS, including letters, and then delivered it internally themselves. Pretty sure this is what the CM was referring to when they mentioned a potential delay from "delivery" to actually getting the package to the guest.
I know that when we had items shipped from Amazon down in October, they were delivered and stored directly at the resort, but those went UPS, not USPS.
Maybe it depends on the resort? I know I was told they were no longer storing any packages/boxes at Sports. All were in the off site center. They also told me they would need all the tracking numbers to find my packages and that runners were sent at certain times throughout the day. In any case, it was chaos, and a huge stress that I did not need on check in day. Not that it was their fault, just something I would never do again. We actually had numerous problems with Sports throughout the week and at the end of our trip I spoke to a manager. When I again asked about packages his response was, well we're a hotel not a delivery service. So clearly they are over it too.