Hello,
It has basically left me thinking that I'm going to leave it for a good few years before returning. Some of it is not the fault of Disney - they can't do anything about rude South Americans (picked on them because they were so noticeably rude).
They could do lots to improve the experience and make it feel magical though :
*Assess the capacity limit and seriously consider reducing it - customer experience is as important as profit, right?
*Ban selfie sticks and iPads from the parks.
*Ban adults from putting kids on their shoulders during shows.
*Ensure they employ happy CM - I saw so many miserable ones that lacked any enthusiasm, maybe they need to provide better pay or benefits for them. They're a huge part of the experience and it genuinely makes a difference.
*Invest in the parks and attractions. I lost count how many times rides broke down and how many times we saw things that needed a lick of paint or a makeover.
*As a company, don't be so greedy and remember what made Disney great in the first place.
*Ban mobility scooters unless there's a genuine disability or ailment that requires one. I lost count of the amount I saw that were basically just fat. Yes I know they might have a medical condition but let's be honest, they probably haven't.
*Provide better and clearer organisation during key events such as parades and shows.
*With the current expansions going on make sure they're worthwhile and seriously consider some good changes at HS and Epcot - might take some heat away from MK.
*Ban people that dawdle or just randomly stop while walking which in turn causes issues.
That's it for now....
Obviously it becomes a bit less magical each time you visit anyway but these are my thoughts anyway!
The problem is society - not Disney. Rules can't be written fast enough for the rudeness and ignorance that runs rampant in today's society.[/QUOTE]
They can't ban the scooters and they can't ask for proof of disability. Off sight rental is so cheap that many are just renting them for the week causing buses to be greatly impacted. Disney jacked up the price so high like the strollers that it opened the door to companies to fill a realistic need for acceptable pricing. Now because of greed we are stuck with all the mega strollers and scooters on Disney Transportation.
CMs-My DS is a CM. During high season they are just tired and burnt out. Most working six days, some more if they pick up a shift. They are working very long hours. Look at how many times we see park hours extended...well that is mandatory overtime for the CMs. They try to have a life outside Disney too, we think of how tired we are with all the holidays bring, think of what the CMs are going through too in off time life and then coupled with the extra hours. Often a thank you or a kind word while passing will bring those smiles back. Guests at this time of year are kinda grumpy when they spend a couple hours in line for Space Mountain or Toy. Real Grumpy when a ride breaks down after they have been in it for an hour or two, the CMs take a lot of guff at this time of the year.
Banning the shoulder thing should happen, iPads won't with MME but you could ban all tripods and sticks in my World.
I think the events and parades are well staffed and are well organized. Disney even pulls in extra staff from outside the parks for crowd control beyond the assigned staff. There are ropes and tape. Don't know what else it would take to make guests any less confused.
Awesome! Another "not so magical" thread! I was having withdrawal and this cured me. Thank God.
The problem is society - not Disney. Rules can't be written fast enough for the rudeness and ignorance that runs rampant in today's society.
Ha! While I normally agree with you you are being a tad sensitive about a rather quick post about the less than magical things about Christmas at Disney. We all know it isn't all magical and we have always discussed the good, bad and ugly side of Disney on this sight.
Many of the problems are Disney fueled that the OP addressed. When Disney had acceptable prices for scooters and strollers it was rare for people to bring in a week long rental. Now with Disney Jack'n it up guests can rent cheaper for a week than rent from Disney. Where guests didn't always rent a scooter every day now thanks to greed of Disney they are going to use them. Disney need for tech devices for MME has brought more electronics into the parks that were not before. I have a flat monthly on my iPad and a data plan on my iphone. Of course I'm going to use the iPad too vs eating up my entire phone data because Disney can't launch a reliable WiFi. That is on Disney not the guest.
The CMs are very aware of the particular guests behavior that was mentioned in the OP post. The truth is these tour groups bring in a flush of cash and they will continue to turn a blind eye to the chants and disruption of groups from their during shows and attractions. They are not going to toss those guests or ban them. Money trumps. That decision is on Disney not the average guest.
Disney has sufficient rules. The problem is they behavior ones are rarely enforced. I do not fault the front line CMs as they don't have the support of the higher ups. They want happy guests and the CMs to maintain order. They can't have both. Either Disney gives the front line CMs the power to call security and have them removed or have they continue to let these tour groups act rude. Currently guests have to be beyond awful to be tossed. The majority of this type of tour group behavior is just ignored by Disney. Choosing to ignore the pushing and shoving, body touching in line, bad behavior during shows is on upper level Disney Management shoulders not the average guest. The rest of us can complain but the complaints are ignored and the tour groups never get a learning curve. Disney being ambivalent about their behavior condones it in their mindset. That is not the average guests fault it is a Disney business choice of money over order.