ford91exploder
Resident Curmudgeon
I completely agree with regards to the cast members passing on information to the guests. A lot of times it is just easier to explain they are not operational, and point the guests to the mode that will complete their trip. While the majority of the cast do know exactly what the problem is, if we were to try and explain it to the guests it would more than likely confuse them and make them even more frustrated. With regards to downtime, simple explanations are almost always the best method. As inconvenient it may be for the guests, remember that the cast would rather be operating instead of being yelled at, yes yelled at, by guests who may only be inconvenienced a mere 2 minutes by going to a bus or ferryboat.
The problem is now it's not a 2 minute delay it's 20 minutes to an hour delay and that's what gets people hacked off