New Fast Pass Testing at Splash Mountain?

Status
Not open for further replies.

DonaldDoleWhip

Well-Known Member
Your insulting comment aside......if your FP window is at 3pm-4pm and you instead show up at 6pm and I happen to get in standby at 5:55pm I now have to wait for you to ride where I would not have if you had arrived within your printed time window. Thus my wait is now 1 person longer. The person who got into the standby line at 3pm did not have to wait for you to ride so their wait was 1 person shorter. Net balance overall but not for me.

Bottom line from my perspective is that I had to wait one more person, thus my wait was longer. My experience is not impacted by the 3pm standby persons experience at all.

:wave:
But if they had showed up at 3:30, then that still would be one more person who rode before you, meaning your wait is still one person longer. The difference is, by showing up at 3:30, a lot more people will have a wait that's one person longer than by the FP-user showing up at 6.
 

menamechris

Well-Known Member
Didn't they try enforcing return times for the FPs at Soarin' a few years ago?

I assume they don't still do that? Anyone know why? Too many complaints or what?

Probably a combination of complaints - and for efficiency reasons, they usually dont even really look at the FP when collecting them. The time on the FP is on almost all attractions checked at the beginning of the line and then collected at the end before you board the attraction. If they start collecting at the entrance, can you imagine how many people will then just hop from the standby line to the FP line? And if the cast member sees that the person is late when collecting it before they board, how efficient is it to make that person walk all the way back out - holding up the line and making other guests move? Everyone is annoyed at that point...
 

BigTxEars

Well-Known Member
But if they had showed up at 3:30, then that still would be one more person who rode before you, meaning your wait is still one person longer. The difference is, by showing up at 3:30, a lot more people will have a wait that's one person longer than by the FP-user showing up at 6.


If I get in line at 5:55pm I am not waiting behind somebody who got into line at 3:30 with a FP, they have already completed their ride and are gone....

If I get into line at 5:55pm and somebody shows up with a "expired" FP from the 3pm hour and gets inline then I am waiting behind them.........as well as the people with valid 5pm hour FPs.......they do indeed add to my wait by showing up late.....

It has to be viewed from the individual rider perspective to be valid IMO, not from how many people are inline all day. I do not think any of us care how many people were in line before or after we show up to get in line, just who is inline at the point we are inline, and in this case who gets to get ahead of us after we get inline.

I go at times of the year where the lines are not consistently long, so my perspective is different than what might occur during those crazy times of the year :)

Bottom line is Disney should enforce or remove the return times to avoid the issues IMO.
 

draybook

Well-Known Member
Your insulting comment aside......if your FP window is at 3pm-4pm and you instead show up at 6pm and I happen to get in standby at 5:55pm I now have to wait for you to ride where I would not have if you had arrived within your printed time window. Thus my wait is now 1 person longer. The person who got into the standby line at 3pm did not have to wait for you to ride so their wait was 1 person shorter. Net balance overall but not for me.

Bottom line from my perspective is that I had to wait one more person, thus my wait was longer. My experience is not impacted by the 3pm standby persons experience at all.

:wave:

And between 3-4pm chances are you were waiting somewhere else. So, you're still waiting, just not for that ride. I think that was one posters point that in the end it's not impacting people, but rather it's impacting their perception of waiting.
 

G00fyDad

Well-Known Member
NO IT WONT! What school did you go to in order to learn your math or common deduction skills? The CONTINUOUS standby and fastpass line at Space Mountain will have a net same wait time whether i come within my window or 8 hours later???

Maybe when 6pm comes along and 50 of you come along and cram into the FP line?

Btw, see how flipped out you got over his thought on the subject? Yeah, imagine how you'd react if they did start enforcing this policy. I'm good either way but some here keep saying that they will be fine if Disney changes the "unwritten" policy. Yeah right. We're seeing just how excited you all can get just by the mere mention of the possible change. If it did happen.....wow. That will be comedy gold!:ROFLOL:
 

draybook

Well-Known Member
Maybe when 6pm comes along and 50 of you come along and cram into the FP line?

Btw, see how flipped out you got over his thought on the subject? Yeah, imagine how you'd react if they did start enforcing this policy. I'm good either way but some here keep saying that they will be fine if Disney changes the "unwritten" policy. Yeah right. We're seeing just how excited you all can get just by the mere mention of the possible change. If it did happen.....wow. That will be comedy gold!:ROFLOL:



I can't say I've seen 50 people rush the FP line at once, but I've only been during a peak season once, Spring Break of this year.
 

G00fyDad

Well-Known Member
I can't say I've seen 50 people rush the FP line at once, but I've only been during a peak season once, Spring Break of this year.

It was kind of a generalization. :) But if you think about it, if some on here are to be believed, there are tons of people doing the late FP thing. If that's true then when it is "late" then the amount of FP users will increase. If they are wrong and there are not that many that do the late FP thing then there won't be many that are going to be upset when they are turned away. So, either they are making my wait in the Standby or FP line longer or, it doesn't make any difference at all and denying those few people will not make a difference. :)
 

RSoxNo1

Well-Known Member
I think Chuck Norris showed up late for his FP...well you can imagine the rest of the story.....

http://www.chucknorrisfacts.com/chuck-norris-top-50-facts

:ROFLOL:

We have the Chuck Norris Fastpass available on our site:
ChuckNorrisFastpass.jpg


When EVERY manager and CM you've asked over a 5 year period tells you it's NOT "against the rules" to use them anytime between the first time on the FP and park close, your experience confirms this, and it's more convenient/preferable for you to use it at a time later than the "window" that just happened to be available when you were near the machines, I'd say that's a pretty good "excuse". You can't "break a rule" when the "rule" doesn't exist! ;)

Precisely! :sohappy:

With all due respect, I honestly don't think being "late" causes the harm that some feel it does. And I am not singling you out, this goes for everyone who feels the "latecomers" are hurting the system. And I appreciate the fact that you pointed out being "late" is NOT "against the rules"! :)

I don't know how many FPs are given out an hour, and I know it varies by attraction, expected attendence, and other factors, but this will be a hypothetical example anyway. Let's say for my example ride, that it's 500.

So, for the 2 PM to 3 PM hour, let's say only 300 of those show up. This means that EVERYONE in the standby line at this time is actually getting on 200 people EARLIER than they would have if all those people would have been "on time", like the sticklers want them to be. Everyone who uses standby is actually BENEFITING from people being "late", at each and every part of the day that not all FPs allotted through that time have been used yet. They just don't notice it, because they haven't been "held up" by it. So this time they are GAINING by the FP's not being "on time" goes unnoticed. But the fact of the matter is, had those 200 people showed up during their "window", the standby folks in the queue between 2 and 3 would have had to wait LONGER.

So, when do the other 200 "late" people come back? They may trickle in throughout the day, or they could theoretically all show up at once. But until all 200 use their FP, everyone in standby is still getting on the ride EARLIER than they would have had all those people been "on time".

Even if all the "latecomers" show up after the 3 PM parade, they are reclaiming their rightful spot in line. This may grind the standby line to a halt for a little while, and people in standby might feel like they are being "held up" by them, but the reality is had these "latecomers" been "on time", they would have STILL ridden the ride BEFORE these people in standby, and as a result, the standby line would have been more backed up when these people getting "held up" entered. But the standby people would have gotten on the ride NO EARLIER had all the FPs been "on time". In fact, even if the standby people are "grinded to a halt" and "held up" by a bunch of FPs returning "late", as long as there are still SOME unused FPs (for that time and earlier) that haven't returned yet, they are STILL getting on the ride quicker than they would have if EACH AND EVERY FP allotted by the machines for valid entry up to that point had returned precisely on time!

So, I feel that the "latecomers" are truly not hurting anyone; for each FP that is used late means that is one less person that standby had to wait behind all day up until the time that the FP holder uses their pass, which then equalizes the "late" FP user's position relative to all standby riders behind them.

Or in other words, if I use a Peter Pan's Flight Fastpass at 11 PM at night, that I got at 10 AM in the morning simply because that's when I rode it the first time and was next to the machine, but the return time was for noon and I didn't want to backtrack to Fantasyland at that time because I was in Tomorrowland then, and I was getting the FP for a possible late night "encore ride" anyway - this means that EVERY person who rode the ride standby between noon and 11 PM BENEFITED by one person from me not being there "on time". By presenting my pass at 11 PM, I am reclaiming my place in line, and those riding after that get on exactly when they would have, relative to my ride, had I been "on time".

Lastly, I can't say this is always true, but in my experience, whenever I see a FP queue extremely backed up with "latecomers", such as Space Mountain, this has usually been due to the ride being DOWN one or more times throughout the day, and large numbers of people not being able to ride "on time" even if they wanted to!

PS. This post is not intended to be argumentative, but I wanted to use logic and math to show that statistically, being late doesn't damage the system. And as long as the unwritten policy, confirmed to me by any CMs and managers that I ask, is that they are accepted "late", I will not feel guilty about using them "late" whenever it is convenient and to my advantage to do so!

Your explanation of the latecomers assumes that Cast Members allow the same ratio of Fastpass to Standby guests regardless of the # of guests in each line. That is not the case.

I know Len Testa is reading this thread - he may be able to speak to the actual ratios, but I believe the configuration for most attractions is 6% of the hourly capacity is made available as Fastpasses every 5 minutes.

What this means is that by the end of the day more than 50% of the people that get on the ride do so by using Fastpass. In fact, I did a breakdown of fastpass distribution based on the following

Park Hours 9:00 AM - 8:00 PM
Fastpass starts 9:40 AM
Fastpass ends 7:30 PM
Attraction Hourly Capacity: 1500
Fastpasses ratio: 6%
Fastpasses made available every 5 minutes: 90

By the time the 10:00 - 11:00 window opens up, there are 450 Fastpasses in the system and the ride will have been able to accommodate 1500. That means that as early as 10:00, it's possible that 30% of the people that got on the ride did so using Fastpass.

By the time the 7:30 PM - 8:00 PM window opens up, 10710 Fastpasses are in the system and the ride will have been able to accommodate 15750. That puts the number at 68%.

First, I think it's kind of cool that Space Mtn was mentioned as the place where surveys were being taken. Space-Orlando was the location of the very first FastPass test in 1999 (I happened to be on vacation there that day).

Second, I can see why Disney would want to roll out enforced windows only when xPass comes out. Probably the biggest reason (excuse?) people have for returning late to a FP window is that they had food reservations, and they couldn't help what the FP machine spit out to them at 10am. But if food and xPass were both reserved months ago, that rationale will disappear.

Third, I agree that despite the above, guest complaints will skyrocket like nobody's business... and I predict Disney will have to adjust somehow. Perhaps they'll fold and allow late return. But maybe they can tweak the system. I'm sure it alters the math to consider it, but what if they doubled the size of the return window?

I think a better option would be for xPass to only be scheduled day of. This would allow for enforceable windows that don't necessarily have to be restricted to an hour, but even if they are restricted to an hour - you should be able to schedule a time that's more convenient for you instead of the next available Fastpass time. That's part of the argument against enforcing the return times in the current system - you don't have the option of picking a later time right now.

An in park system would actually be pretty feasible, although giving priority to hotel guests seems inevitable. Here is what I envision:

  • A touchscreen system at the entrance to each park
  • The system allows for you to input the total # of guests in your party. You are then required to input your tickets to verify this
  • The system will list all scheduled entertainment like parades, fireworks, and shows that do not require xPass
  • The system will limit the total # of xPasses available per day per ticket and will not allow times for xPass to overlap
  • All attractions with xPass available will be listed - You can select an attraction and how many Fastpasses you want (this is useful in that not everyone may want to ride every attraction)
  • When an attraction is listed you will be given a series of time frames for your xPass
  • You cannot get more than the # of tickets entered for a specific attraction/time combination

This system would allow for Disney to enforce the time windows as they would be selected by the guests themselves. Of course if the attraction is down, cast members can give people a new return time or the option to return at any time.

I'm sure people will take issue with the complexity of such a system, but if they are really looking at this scheduling option the system will have to move to a point that's too difficult for some people to comprehend. It's unfortunate, but the era that we live in requires a basic understanding of computer knowledge - and this suggestion is no less complex than the current online dining reservation system.
 

Krack

Active Member
In my eyes you only solidified my argument. Once again, there's nothing on the FP about not accepting late arrivals.

Sure there is ... the ending time. There's no reason for an ending time on the FastPass unless you are telling the person you want them to use it before that time.
 

Trueblue63

New Member
Am I the only one that thinks that if this was a real problem then it would have been addressed?

The science of queue-ing is pretty established. Even without studying their parks, just knowing the wait times at FP attractions and the approximate number of people in the park during a particular hour they can fairly accurately estimate how the FPs are impacting guest experience.

If they really were inquiring about late FP arrivals, could it be that they were simply trying to gauge what was happening that particular day. Sometimes it's easier to see symptoms than know where a problem is, some innocent questions can help diagnose a problem with lateness that was happening in an assortment of places.

Just saying sometimes a cigar is just a cigar.

And if WDW is Ok with people using FPs after the stated time, doesn't that make it OK? It just doesn't seem like a moral issue.
 

BigTxEars

Well-Known Member
And between 3-4pm chances are you were waiting somewhere else. So, you're still waiting, just not for that ride. I think that was one posters point that in the end it's not impacting people, but rather it's impacting their perception of waiting.

No doubt perception is pretty important. I mean a couple of people cutting in line (not FP but just cutting) might not even make me wait any longer depending on the ride, car size etc but I perceive it as making me wait longer so I am not in favor of it :ROFLOL:

I guess what WDW does with FPs is going to happen or not happen regardless of my input :ROFLOL:
 

ronmeri28

Member
I wonder if SM went down during the day. In July, we had fast passes to BTM. We arrived back for our time and the ride broke down. The CM told us to come back at any time that day and we could use our fast pass.

I wo der how a reservation system would work when a ride goes down for a couple of hours. Also, I am not sue I wonder to plan my ride schedule months in advance. Just my 2 cents.
 

G00fyDad

Well-Known Member
Sure there is ... the ending time. There's no reason for an ending time on the FastPass unless you are telling the person you want them to use it before that time.

True. I will give them credit that it is an Unofficial policy that was spread by word of mouth but I can promise you that it is not in the Employee Handbook. If it was an actual written policy then there would be FPs that look like:



Sorry for editing your image RSoxNo1. It is just a good one to use for this. :)
 

G00fyDad

Well-Known Member
Am I the only one that thinks that if this was a real problem then it would have been addressed? And if WDW is Ok with people using FPs after the stated time, doesn't that make it OK? It just doesn't seem like a moral issue.

It isn't a problem. Not a big one. And Disney was asking the questions to gauge responses because they may at some point change their unofficial policy. But I think they will only do so if they bring in the Xpass system. The arguements here have sprung up from some simply giving their opinion on here and others tearing their heads off for even suggesting something that they are used to being changed. :) See, it is a one way street kind of thing. I'm allowed to my opinion just as long as it matches others opinions. :ROFLOL:
 

DonaldDoleWhip

Well-Known Member
It isn't a problem. Not a big one. And Disney was asking the questions to gauge responses because they may at some point change their unofficial policy. But I think they will only do so if they bring in the Xpass system. The arguements here have sprung up from some simply giving their opinion on here and others tearing their heads off for even suggesting something that they are used to being changed. :) See, it is a one way street kind of thing. I'm allowed to my opinion just as long as it matches others opinions. :ROFLOL:
Incorrect. My first post in this thread was me sharing that some cast members said this change was coming soon. I know it's likely being changed, I'm not denying that. The arguments began when people who don't use their FP's late started stating that it's morally wrong to use a fastpass outside of the return window. If people had just left ethics out of this, then it would've been another news/rumor thread with some interesting info about a likely change.
 

David S.

Member
Incorrect. My first post in this thread was me sharing that some cast members said this change was coming soon. I know it's likely being changed, I'm not denying that. The arguments began when people who don't use their FP's late started stating that it's morally wrong to use a fastpass outside of the return window. If people had just left ethics out of this, then it would've been another news/rumor thread with some interesting info about a likely change.

Exactly! :sohappy:

The only people "tearing their heads off" (well, one person), was on the "enforce the second time" side of the debate! ;)
 

Tom Morrow

Well-Known Member
At Disneyland Paris I have seen guests turned away from the fastpass entrance on several occassions for attempting to come in after the expired time.

You never seem to see anyone complaining about this, so I don't think this would be a major issue at Disney World.
Ha!

Work 5 minutes at the Fastpass return for an E-Ticket attraction on a busy day, and then get back to me.
 

Hercules11

New Member
I guess I don't see the stress in saying: "Sure, come on in!"

Edited to add: It would be interesting to hear the Anaheim Cast's take on it. The fraction of "in the know" guests there is presumably much larger.

There are two sources of stress. One is that the FP line will begin to overflow making the FP guests upset. The second is that, to accommodate the overflowing FP line, CM's are forced to temporarily alter the FP/Standby ratio, making the standby guests upset.

The key is that regulating the flow of FP guests results in more consistent wait times and a smoother operation, allowing both lines to work more efficiently and reducing wait times for everyone.
 

Krack

Active Member
NO IT WONT! What school did you go to in order to learn your math or common deduction skills? The CONTINUOUS standby and fastpass line at Space Mountain will have a net same wait time whether i come within my window or 8 hours later???

Not if you come 8 hours later and the cast member says "you can't come in". In that instance, both the FastPass line and the Standby line will get in faster.
 
Status
Not open for further replies.

Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.

Back
Top Bottom