Completely agree. Sad part is, when I was asked to participate in a survey, there were 3 other CMs standing outside the exit asking other guests if they wanted to participate in the survey as well, and every guest except maybe one or two turned the CMs down within the 10 minutes I was standing there. Either they think their opinion doesn't matter, or they don't want to be bothered with a survey. That's why those who feel strongly on this should speak up, because others aren't.
Or it could be that after going through all that to just get a fast food sandwich, they just didn't want to modify their day any more.
I had a survey taker at MGM act pretty rudely once when we declined them - we literally had just gotten off of a plane, gotten into a car, and drove to MGM - we hadn't even checked into the hotel yet - and it was about ten feet past the turnstyles. We politely declined, and had to do so three times with him "tsk tsk tsk" each time, acting like it was some affront that we didn't want to walk into our very first park on our first day and immediately sit down and take a freakin' survey LOL.
I agree, I hope people speak up - but I can certainly see why folks don't always choose to.
I answered already. Because simply put, Disney is a business. And WDW is private property. So, you pay thousands of dollars for a week's stay and have to deal with being told HOW you are to vacation. You are now told, for your $100 a day for their theme parks, you CANNOT access this attraction or this restaurant, even though the ride/attraction/restaurant is open and not down due to maintenance or or problems. You MUST obey Disney. You HAVE to obey Disney. You shall no longer vacation how YOU want to, but how TDO wants you to.
I mean, they are a business. And no business has ever survived by putting guest satisfaction as number one priority. What? Disney used to do that? And they survived how many years? Oh, well, um, Universal sucks!!!!
Wow! Now *THAT* is the magical feeling Disney is known for.
You may be correct, but you are proving the entire point here - this whole brand is based on world-class attractions and that Disney "magic". They are losing the attractions race (by not even participating), and are well on their way towards getting rid of the magical experience factor.
But hey - you can scan your little plastic wrist band and pay for generic merchandise! YAY!
Right, but its' a very popular fast food place. This isn't unprecedented, it's just unprecedented for Walt Disney World.
Eh, I find it both. It's unprecedented, entirely. The dining reservations being 6 months out is absurd to the real world, but it's concept at least is the same - it's the time frame that most folks would find crazy. But I have never heard of a fast food joint (and there are many popular ones where folks routinely wait an hour to get in, across the country) that won't let you stand in line and wait.
Oh please no. Sorry. That's a knee-jerk reaction but I can't help it.
To begin with, this "everyone should have and be paying attention to their smartphone" thing is bad enough - not only do a lot of folks not have them, but it's also so highly obnoxious in and of itself that we are encouraging folks to constantly have them in-hand. But beyond that, push messages are notoriously unreliable technology, and further many folks have them disabled entirely for various reasons (battery suckage chief amongst them). We really don't need to add ANOTHER layer of gadget knowledge/reliance on top of the crazy we already have.
Same option that existed for folks that didn't want to wait in line. Your point?
