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Can anyone recommend the best way to complain about a bad experience at POR last week? My Mom and Dad live about 45min form WDW and are PAP holders. They are down MANY times a month for daily trips and often spend 1 or 2 nights for special occasions or just to get out of the house. They were down last Thurs thru Sat for my Mom's birthday! They have stayed at almost every WDW resort, all but AK lodge! Well they love POR for the location, atmosphere and the boat to DTD.. they have stayed many times and WAS the resort of choice. Upon Check-IN the CM said they were staying in Magnolia Bend, well my Mom asked why ,she stated they had paid the couple of bucks more for Gator Bayou... They had also requested a room closer to the main building if possible, for ease of walking. The cm finally put them in building 15. Which was fine with my parents, but they wondered why they had to fight for room they had reserved already??
Upon getting to the room, it was in very bad shape.. Bed Spread Dirty, big chunk out of wall, and just was not up to the normal Disney standard. Well they took the Boat to DTD for dinner and went back to the room for a good nights sleep, The next day they got up early. got ready and headed to the Main building for breakfast. On the walk to the restaurant, the grounds were filthy, Pizza boxes laying in the bushes, trash cans overflowing and the pathway just messy!
After a fun day at the MK, they returned back to the room to change for dinner at Y&Bclub. MMMM Good Steaks! Anyway, The room was cleaned, but not clean. The carpet looked to have not been vacuumed and all the towels were not replaced. Also the trash can outside the room was still overflowing from the night before. After a call to Housekeeping these things were handled, but why did they have to call?? This is Disney not a Motel 8.
I had called three times from my home to get a Signed Mickey Birthday card delivered to my Mom. My Dad called the front desk twice and upon check out, still no card. The CM at the front desk told my Dad that Mickey only comes in once a day and they probably missed him! The overall experience was just not up to Disney standards, and being my parents have been staying at Disney Resorts for over 40 years. they were very upset at the very poor service and attitude of the CM and Manager they talked to. So they have asked me to ask you guys what would be the best way to complain? They do not want anything returned or credited, they want the issues resolved so this does not happen in the future to someone else. They kept saying, what if this was our first trip? We would think how Disney is!
Please help! Thanks
Can anyone recommend the best way to complain about a bad experience at POR last week? My Mom and Dad live about 45min form WDW and are PAP holders. They are down MANY times a month for daily trips and often spend 1 or 2 nights for special occasions or just to get out of the house. They were down last Thurs thru Sat for my Mom's birthday! They have stayed at almost every WDW resort, all but AK lodge! Well they love POR for the location, atmosphere and the boat to DTD.. they have stayed many times and WAS the resort of choice. Upon Check-IN the CM said they were staying in Magnolia Bend, well my Mom asked why ,she stated they had paid the couple of bucks more for Gator Bayou... They had also requested a room closer to the main building if possible, for ease of walking. The cm finally put them in building 15. Which was fine with my parents, but they wondered why they had to fight for room they had reserved already??
Upon getting to the room, it was in very bad shape.. Bed Spread Dirty, big chunk out of wall, and just was not up to the normal Disney standard. Well they took the Boat to DTD for dinner and went back to the room for a good nights sleep, The next day they got up early. got ready and headed to the Main building for breakfast. On the walk to the restaurant, the grounds were filthy, Pizza boxes laying in the bushes, trash cans overflowing and the pathway just messy!
After a fun day at the MK, they returned back to the room to change for dinner at Y&Bclub. MMMM Good Steaks! Anyway, The room was cleaned, but not clean. The carpet looked to have not been vacuumed and all the towels were not replaced. Also the trash can outside the room was still overflowing from the night before. After a call to Housekeeping these things were handled, but why did they have to call?? This is Disney not a Motel 8.
I had called three times from my home to get a Signed Mickey Birthday card delivered to my Mom. My Dad called the front desk twice and upon check out, still no card. The CM at the front desk told my Dad that Mickey only comes in once a day and they probably missed him! The overall experience was just not up to Disney standards, and being my parents have been staying at Disney Resorts for over 40 years. they were very upset at the very poor service and attitude of the CM and Manager they talked to. So they have asked me to ask you guys what would be the best way to complain? They do not want anything returned or credited, they want the issues resolved so this does not happen in the future to someone else. They kept saying, what if this was our first trip? We would think how Disney is!
Please help! Thanks
