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Mobile App crashing

Clarabellabou44

New Member
Original Poster
#1
Hi,
I don’t know if anyone can help. My Disney experience App keeps crashing. It seems to be as it’s trying to load and update my account details. I have deleted and reinstalled the app. I am using an iPhone 7 with IOS 12.1.2. Anyone else having this problem and know how to fix it?
 

MansionButler84

Well-Known Member
#2
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Hi,
I don’t know if anyone can help. My Disney experience App keeps crashing. It seems to be as it’s trying to load and update my account details. I have deleted and reinstalled the app. I am using an iPhone 7 with IOS 12.1.2. Anyone else having this problem and know how to fix it?
Kept happening for me. I bought a new phone and now it works. My old phone was 2-years old, which is ancient for an iPhone.
 
#3
It seems like its partially Disney's fault and partially your fault. I was using an older iPhone, and it got to the point that I couldn't even open the app at all as the phone as getting on its last legs. I have a brand new iPhone now, and while the app more or less works now, its still pretty slow. With my old phone, even when it took a turn for the worst, the app would still crash 95% of the time before anything productive happened.

So unless you have a new phone in mint condition, you're better off making your plans in a real computer/laptop, screenshotting what you need to for the park, and using the kiosks for any changes to your plans inside the park. You can also download up to date maps on 3rd party sites, email them to yourself, download them to your phone, and have them for your in-park use offline.
 
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