As far as I know, steve (the owner) doesn't delete much of anything from this site, so welcome and hope you enjoy your stay.
If you want to post some info about what went wrong, it'd be helpful for both us and yourself probably. Folks here know how to get most any problem with Disney-stuff fixed, and folks here would know what to watch out for when using a travel company in the future.
That being said, you'll find lots of good reviews about Kingdom Konsultants, and Pam even answers basic travel questions on these boards free of charge all the time. So, if your bad experience didn't turn you off completely from a travel agent/trip planning company (heaven forbid WDW all together!), then definately consider her services for future trips.
Oh - and if anyone wants to post a "Is this too good to be true? Does this sound right?" type question, folks here typically know what Disney can/can't offer and what is reasonable.