OK...i've read some horror stories about DME and I'm wondering what my fellow disney freaks think?
DME is a shared ride. For people who want personalized service and a private ride, car services are a wonderful alternative.
But truly, for the life of me, I can't recall reading a single "horror story" about DME.
I've read LOTS AND LOTS of posts from people saying they've read horror stories, but somehow lots of people have been reading things that are, apparently, invisible to me. Even in this thread of 30+ posts (at the time of this writing), we haven't come across a single horror stories.
What I HAVE read lots and lots of is people complaining about DME when they had UNREALISTIC EXPECTATIONS of DME, people who didn't read the 100 or 200 word instructions that come in the DME booklet sent to all guests with DME reservations.
For example, one "horror story" was from a young couple who packed every diaper and every formula bottle in their checked luggage, and blamed DME for keeping their child soiled and hungry for a few hours until their luggage arrived. If they'd read the instructions printed right next to the DME luggage tags, they'd have seen that they should pay a "day bag" since they won't have access to their checked luggage for about 3 hours after they check into their resort.
One of my favorite "horror stories" was from a man who wrote a long angry post about how horrible it was that his checked luggage wasn't in his room when he checked-in, and he had to wait 90 minutes from the time he checked-in for his luggage to be brought to his room. What that rocket scientist didn't realize is that he got service that was BETTER than promised. His luggage arrived 90 minutes after he did ... Disney says to expect 3 hours. If he had read the little instructions mailed to him, he'd have been HAPPY to get his bags so early, rather than angry that they were "late."
Or the couple who had a fine DME experience until their ride back to the airport, the couple who was angry angry angry that they weren't dropped off at their airline's curbside check-in podium. Again, had they read the instructions provided to them by Disney, they'd have known that DME makes only 2 stops on airport drop-offs, one at the A terminal and one at B; and also that they drop off on Level 1 and the ticket counters and curbside podiums are 2 floors up from that level, accessible by elevators.
So to recap, I've read lots of "horror stories" from people who didn't know what to expect. But I can't recall any horror stories about DME gone bad.
Have there ever been glitches? Sure, of course. Just like there are very rare stories of car service drivers not showing up (or showing up with a car that was filthy and smelly on the inside), and just like there are very rare stories of rental car companies that overbooked their reservations and had no cars available for people with legitimate reservations, there are also very rare stories of DME foul ups. Mickey may be a mouse, but hey, he's only human.:ROFLOL:
DME isn't for everyone. It's a shared bus ride, and your resort may or may not be the first stop along the way. It's free and friendly and efficient. I can certainly understand people wanting to pay for a higher level of service where it's just their family and just their resort, and so on. But I just can't idly stand by and allow misperceptions to unfairly and incorrectly describe DME.