Magic Kingdom evening Extra Magic Hours attraction line-up to change next week

[Witchy Chick]

Think about others before thinking of yourselves.

When I am paying THOUSANDS to essentially pay your "40-75, even 100 hours per week" salary -- I have every right to complain about my perks being cut.

If this cutting by TDO continues and continues and continues -- soon you will have no theme park in which to work those "40-75, even 100 hours per week."

Think about that, will you??


Witchy

 

[captainkidd]

Not to mention - many Ops CMs work 40-75, even 100 hours a week during extreme peak season. All of us CMs celebrated the news. It gives us a chance to rest more as well have more time with OUR families. Think about others before thinking of yourselves.

Um, you do realize us selfish customers paying thousands of dollars each to visit your workplace are paying your salary, right?

 

[captainkidd]

When I am paying THOUSANDS to essentially pay your "40-75, even 100 hours per week" salary -- I have every right to complain about my perks being cut.

If this cutting by TDO continues and continues and continues -- soon you will have no theme park in which to work those "40-75, even 100 hours per week."

Think about that, will you??


Witchy

Beat me to it.

 

[t3techcom18]

I'm sorry, sir, all due respect, but you are just plain wrong. The problem here isn't ops, no one is blaming them, the problem here is budgets. Sure you can cut monorail hours for maintenance, a fact I KNOW is true, but when you have a bare bones maintenance staff there's only so much they can do! And I'm not blaming them either, like I said, the problem here is budgets.

So even if the primary reason for the Splash Downtime here is for Maintenance (Which it's not) Not a lot is going to get done with a bare bones crew for three extra hours in the night.

I know the problem isn't Ops. I'm saying this from people in our point of view.

Don't get me wrong, I'm still in the I hate TDO camp and I agree bout this coming to budgets (like I said, If TDO hasn't been so frustrated to pull the rehab trigger to spend money, we wouldn't be having this issue); but I've had talks/situations with maintenance crews from third shift and believe me, every bit of added time issue in order to fix something.

Having less personnel than before...that's a whole other issue.

 

[devoy1701]

So basically you are saying Disney overworks their ops people and instead of hiring two people to work 100 hours they have one person do it? That's again ... shortsighted and I feel bad for you guys.

This.

We know THAT type of procedure because some of the front line management does decisions like that. Again, will we know? Yes.

Us in Ops are big time fans and care about the parks. I'd argue we're the biggest because we are actually involved in the decision making - NOT second hand news from, say, a CM who wants to say something or a bus driver who doesnt know because they ARENT in that department or dont know anyone in that department. I've been on these forums since 02. I'm not stupid so don't treat me as such.

As for the cutting of 2 hours - go to any Ops CM and ask how they feel about it and 97% will give you the same answer: It makes sense.

In the first two hours, EMH is common business for everyone: waits go down to 45 minutes at max. However, that last hour makes almost every single ride a walk on. Having a fully staffed attraction as well as the costs involved don't meet the demand quota. Yes its a loss for those families or like late nights or deserted parks - but its killing the business side of things.

Not to mention - many Ops CMs work 40-75, even 100 hours a week during extreme peak season. All of us CMs celebrated the news. It gives us a chance to rest more as well have more time with OUR families. Think about others before thinking of yourselves.

Again, whatever "justification" they give Ops doesn't necessarily translate 1:1 to all of the motives and reasons behind making a decision. And I promise you that budget overhead and adding to the bottom line greatly outweighs maintenance concerns when these types of decisions are made. As someone else pointed out, what good is an extra 3-4 hours of having Splash closed if they're not going to hire extra maintenance personel to work on it?

And the fact that some Ops CMs are working 75-100 hours a week during peak seasons again tells me they are more worried about budgets than long term planning and upkeep. It's cheaper to pay someone OT than it is to hire on additional headcount. Budgets win out again, it has nothing to do with thinking about myself.

 

[lazyboy97o]

If there is a serious issue in which the attraction needs some work, then it should not be operating at all. It should be shut down for the duration of time for which the work is required so that it can be completed in a proper manner, not shoehorned over a few extra hours across weeks/months.

Not to mention - many Ops CMs work 40-75, even 100 hours a week during extreme peak season. All of us CMs celebrated the news. It gives us a chance to rest more as well have more time with OUR families. Think about others before thinking of yourselves.

This just again takes us to it being an issue of cost. If Walt Disney World paid better and treated employees better, it would be able to attract and retain more employees so as to not require over time. Instead, those business model was cut to generate "growth."

 

[ratherbeinwdw]

That's pure garbage. Take out one of the top attractions in the park and swap it with one of the lowest?

I don't understand why everyone didn't complain when they started closing off Adventureland and Frontierland for Early Morning Hours or was that temporary? We were there in June, and they roped off those areas from early hours. The cms at both ropes said that it was not temporary. Does anyone know if this is still the case? We thought it might be a problem with utilities or something. It was not. Exactly at 9, they opened the area. When we went to early hours at DHS, they no longer were opening RnRC for early hours. The same as MK, exactly at 9, they opened RnDC. Has this continued?

 

[t3techcom18]

Um, you do realize us selfish customers paying thousands of dollars each to visit your workplace are paying your salary, right?

Try telling that to a friend of mine whos working there for 25 years and only makes 15 dollars an hour, good luck trying to say that to them in such a tone.

Does any of us like the cutbacks or quality going low? No. Do we hate that they're doing this? Yes.

But the EMH cutback makes SENSE. Not in your point of view, but in ours yes.

EMH was and still remains a privilege, not a right. They could get rid of EMH altogether but they just cut it down one hour. And? EMH still exists. Be thankful for what you have.

 

[t3techcom18]

So basically you are saying Disney overworks their ops people and instead of hiring two people to work 100 hours they have one person do it? That's again ... shortsighted and I feel bad for you guys.

Not just Ops; this is true in mostly ALL departments of the company. Normally those affected the most are those departments who have numbers of CPs/longest hours, like Attractions/Transportation. There are many CMs who do 70 hour work weeks all the time, open to close shifts because that's what they need to do to merely live. Even CPs get 10-15 hour shifts when there is demand.

 

[Lucky]

Cutting EEMH by an hour doesn't bother me, and might make a lot of sense. But with all the other cuts, and the aggressive price increases, it's understandable if most people don't give Disney the benefit of the doubt on this. It looks like just another cut, whether this particular one is justified or not. In any case thanks, t3techcom18, for taking the time to give an Ops insider perspective on this.

 

[t3techcom18]

Again, whatever "justification" they give Ops doesn't necessarily translate 1:1 to all of the motives and reasons behind making a decision. And I promise you that budget overhead and adding to the bottom line greatly outweighs maintenance concerns when these types of decisions are made. As someone else pointed out, what good is an extra 3-4 hours of having Splash closed if they're not going to hire extra maintenance personel to work on it?

And the fact that some Ops CMs are working 75-100 hours a week during peak seasons again tells me they are more worried about budgets than long term planning and upkeep. It's cheaper to pay someone OT than it is to hire on additional headcount. Budgets win out again, it has nothing to do with thinking about myself.

Very true and I agree on that point; every building has its own budget, even in terms of CMs working. Like I said, there are times when those decisions come to bite them in the end - when an unforseeable mechanical problem happens, an issue repeats itself all the time - where the thing is basically saying I'm doing this cause you haven't brought me down for rehab. Then that's when they (and every customer affected) pays for their stupid operational decisions when it comes to upkeep.

As for the OT - pretty much. It doesn't just happen in peak season but also when there's a CP gap (like right now, with mostly everyone doing open/close shifts with a mandatory 6th day) or when they just schedule like that. Happens much more often than you think. The more dependent on CPs the department is/less Ft and PT CMs it has, more likely it is to happen.

 

[bgraham34]

If its a real maintenance issue then shutdown 3 hours a week early wont make that much of a difference. Why not close it down for 2-3 days and just get it over with. Granted either way you have people complaining for a few days but not 1 a week for the foreseeable future. If this continues to stay closed during EMH come next year then we know its them trying to save money and screw over the consumer.

 

[tomman710]

Try telling that to a friend of mine whos working there for 25 years and only makes 15 dollars an hour, good luck trying to say that to them in such a tone.

Does any of us like the cutbacks or quality going low? No. Do we hate that they're doing this? Yes.

But the EMH cutback makes SENSE. Not in your point of view, but in ours yes.

EMH was and still remains a privilege, not a right. They could get rid of EMH altogether but they just cut it down one hour. And? EMH still exists. Be thankful for what you have.

I say this with no ill will towards you but seriously your friend should get another job. There is no excuse to willingly work somewhere 25 years and only be making 15 an hour or still only in a position that pays that. Now if said person loves working for Disney, loves that particular position, then he/she willingly accepts those parameters and loses rights to complain about payment for said position.

As for EMH being a privilege ... eh ... I don't know about that, I would call it more of a "perk" to get you to stay on property, or else what's the point? So sure they could get rid of EMH but good luck trying to sell the "perks" of staying on property without that ... Disney "Magic" only works so far and only for few people. It'd be hard to sell double/triple priced rooms as just simply being more "magical" and hey we give you inefficient bus service!

 

[captainkidd]

EMH was and still remains a privilege, not a right. They could get rid of EMH altogether but they just cut it down one hour. And? EMH still exists. Be thankful for what you have.

I think you need to step outside the box and not look at EMH as a "privilege" for spending $100 per day to get into a park, but rather, upwards of $500 per night to stay inside a Disney Resort. They could also cut the rates of the resorts a bit, meaning you'd probably take a pay cut. Would that be a fair trade off for taking "privileges" away from guests?

 

[alissafalco]

EMH was and still remains a privilege, not a right. They could get rid of EMH altogether but they just cut it down one hour. And? EMH still exists. Be thankful for what you have.

Oh jeez dude you cant be serious?? Disney should be thankful for what they have in their high paying loyal customers. Clearly they arent thankful for what they have! I guess they will just have to learn the hard way when everyone stays off property at half the cost and we will not be so loyal (go to uni). They are slowly taking away any perk of staying on WDW property so it will no longer be worth it.

 

[bgraham34]

Oh jeez dude you cant be serious?? Disney should be thankful for what they have in their high paying loyal customers. Clearly they arent thankful for what they have! I guess they will just have to learn the hard way when everyone stays off property at half the cost and we will not be so loyal (go to uni). They are slowly taking away any perk of staying on WDW property so it will no longer be worth it.

I think in all honesty we need to hope Universal kicks Disney's to light a fire under them. Harry Potter does not seem to effect them at all.

 

[tomman710]

I'd like to add that to say people don't have rights, privileges, license, or are being selfish at WDW ... well that's incorrect. We pay thousands of dollars if not more over a life time ... I think that grants us some expectations.

This thread is the perfect example, I paid thousands extra to stay on WDW property what do I get for that privilege? Now, don't take me for some guest that never expects refurbs, closures, or everything to be perfect but in the grand scheme of things because we, the guests, especially us here, pay alot ... there are some rights and expectations we should be granted ... yes, within reason.

EMH is something within reason ... a new E-Ticket every year, maybe not so much.

 

[captainkidd]

I think in all honesty we need to hope Universal kicks Disney's to light a fire under them. Harry Potter does not seem to effect them at all.

Nothing seems to effect Disney other than money. And that's all fine and good. They are, after all, a business. But clearly, they know there are many people unhappy about many issues, and they don't seem at all concerned.

I've said it before and I'll say it again - If Universal decides to buy more space (which they can do), and builds another theme park, we're gonna see some changes. Universal has absolutely embarrassed Disney in new attractions over the last decade, embarrasses them in nighttime fun for adults, and with only 3 resorts, is providing superior service to Disney's resorts. Attendance at Universal is rising, where Disney's is remaining steady. It's not going to take much more to make this ballgame a lot closer.

 

[lebeau]

But the EMH cutback makes SENSE. Not in your point of view, but in ours yes.

EMH was and still remains a privilege, not a right. They could get rid of EMH altogether but they just cut it down one hour. And? EMH still exists. Be thankful for what you have.

Disney's new Mission Statement, ladies and gentlemen.

I think you have summed up everything that is wrong at Walt Disney World very nicely.

Remember, it doesn't have to make sense from the point of view of the people paying thousands of dollars for the product. As long as it makes sense to the people peddling that product, everything is fair game. Now shut up and write those checks!

 

[Scuttle]

Um, you do realize us selfish customers paying thousands of dollars each to visit your workplace are paying your salary, right?

Ya it's funny I'm a bellman at Loews royal pacific resort and when people ask me how is it to work for Loews I say "I don't work for Loews, I work for you".