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Magic Kingdom currently closed to some guests due to capacity (phase 2) (Wed 29 Dec)
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Tigger1988
Well-Known Member
Sweet, one less person in front of me in line at Toy Story Mania. See ya!
unkadug
Follower of "Saget"The Cult
:ROFLOL:
Wow...didn't bother to change a word.
Isn't that plagiarism because he posted it here first? :lol:
Too bad he's getting the same information over there that he got here. Perhaps he will take it better than he did here. :shrug:
disneyrcks
Well-Known Member
Scott&Jamie you definitely picked the wrong place to "warn" people about going to Disney. The main page of this site states it is the Unofficial WDW Fan Site. If I went into a Redsox fan forum and started saying how awful they are and how much better the Yanks are (easy everyone I am just using an example lol) I would expect a very negative response. That being said, I feel for you that you had a bad experience. I would really like to see your pics and video. However when u go to an extremely popular vacation destination during a high travel time, u should research. I think u may not have used the fastpass option for the rides. I maybe completely wrong but it seems that u are so mad at Disney that you have decided to use forums to try and get people not to go to Disney as a way to punish the company. Try emailing their guest relations to discuss your concerns about your trip. Give it another try, it can be an amazing vacation! A troll is someone who is trying to cause trouble, I don't see that in your post but the people who are saying it about u r calling the kettle black. They are also a complete Summer's Eve
WDW_Emily
Well-Known Member
can we all take a took at post #61....
"This was our first trip, our parents gave us a condo they could not go to, last minute. We did not know Disney had resorts until we arrived and then not until we boarded a tram and drove past them. Again, we knew "nothing" about Disney, like so many experts here do. We just hoped to show up and have a good time. Not possible at Disney (in our humble opinion)."
People mind boggle me. Did they even go on the Disney World site??
Tigger1988
Well-Known Member
they can't be for real.
Scott&Jaime
New Member
Thanks to all for the thoughts and advice. We are posting to as many sites as we can to warn others so they don't run into this same problem. We feel very mistreated, and very very upset. No, we don't think this is an official site (can't post to WDW's site, or we certainly would)...yes, would love for Disney to care enough to make amends. But, that would have happened in person when we asked for it....multiple times. Disney doesn't seem to care, which is why we are simply hoping that the 30 or so sites we have hit so far, will serve to create enough of an indexed set of keywords that someone who is actually doing research (like we should have) will find this and not fall prey like we did.
No, we were certainly not prepared...at all. No, we had no idea that Christmas was the busiest time of the year for Walt Disney. No we did not see anything on the website indicating such. If we had, we would not have gone. In fact, we expected the opposite...figuring families would be nestled at home with their loved ones and not venturing out. I have traveled the world for over 40 years and have never seen anything like this, nor have I encountered something that would necessitate a level of micro-planning like this. We got a condo rented for us, so we could not pick the time....it was a gift. We saved for the rest. But, no one, told us it would be absolutely crazy over-packed. The folks who sold the tickets didn't think to mention it. But, even if I had known it was their busiest time of year, rational thinking would expect that it would be safe, manageable, and not "oversold." So, yes, we just showed up expecting to have a good time, mindlessly enjoying time away on a vacation with the kids. And, as you now know, we were very wrong. We were shocked that Disney would sell more tickets than they have room for reasonable occupancy and reasonable customer experience. This is my biggest complaint. I can see overselling a flight by 4-5 seats for no-shows, but this is different. I talked to people who were from other countries who could not get into the park. That's horrible. And, once inside, if you got in, it was shoulder to shoulder pandemonium...not fun...certainly not for a 4 or 5 year old.
We bought a book called "Disney World with Kids 2011." It was a tome, so admittedly we skimmed it in the three weeks before our trip...no mention in it "that we found in our skim" to not come at Christmas. We talked to several people who had been, all good reports. No one indicated they knew Christmas was a bad time to go. For all of you saying it was our responsibility to "research," I find that unreasonable that one could not expect to just "go" to Disney World, walk around, and have a good time if Disney sells the tickets. It would be like showing up at the movies and not having a seat at a blockbuster hit, opening day. They simply won't sell more tickets than seats...and all seats can see the show. If it's too full, Disney should charge more or simply sell fewer tickets and thus employ fewer staff. I was informed that the parks did not approach (most of the time) their entitlement capacity (and I take strong issue with what they are entitled to do and what is reasonable). This seems amazing to me. From a customer perspective, this was terrible....not to mention unsafe. I am guessing from reading some of your posts that many of you are "old hats" at Walt Disney...or even employees. And I'm sorry for airing our poor opinion of Walt Disney World and our experience. We are simply trying to warn others. If this was such an anomaly to what experience is typically had or expected, why did we hear so many complaints? Why would park staff refuse a refund if this is such a uniquely bad set of circumstances? The reality is that we heard tons of complaints, everywhere around us. I stood in line with several people at guest relations arguing the same point. Disney would have had to refund hundreds or likely thousands of upset customers who ran into the exact same thing my family did. I just saw a lot of heads shaking in a disgusted gesture. I feel very strongly that one should not have to do exhaustive research to come to Walt Disney World and have at least a marginally magical time by just showing up and paying the fee to get in. I also feel very strongly that Walt Disney World should inform their potential guests that this time of the year could potentially be oversold, unreasonably crowded, or at least use the words "We should caution you that this is a very busy time of year for us, and there may be times when we have to close the park due to overcrowding, even though you paid for a ticket." That would make one second guess the trip for sure. Maybe my words were harsh in my earlier post, but we truly had a very bad experience, and we truly feel cheated. No other theme parks have ever been this bad, or treated us like this. Again, I'm very sorry for anyone who is an employee that I have offended. The employees in the park looked more stressed than air traffic controllers, and I can't imagine the positions in which they were put. In my line of work I have learned to give people a break in times of stress, because I usually run into them on their worst day. So I don't fault any employee for being terse or short. We are just very very upset also. For those of you who are in love with Disney, I am sorry you have had to read our woes. But, we are at the opposite end of the spectrum, and the manner in which posters in this thread are delivering their messages has fueled the fire.
No, we were certainly not prepared...at all. No, we had no idea that Christmas was the busiest time of the year for Walt Disney. No we did not see anything on the website indicating such. If we had, we would not have gone. In fact, we expected the opposite...figuring families would be nestled at home with their loved ones and not venturing out. I have traveled the world for over 40 years and have never seen anything like this, nor have I encountered something that would necessitate a level of micro-planning like this. We got a condo rented for us, so we could not pick the time....it was a gift. We saved for the rest. But, no one, told us it would be absolutely crazy over-packed. The folks who sold the tickets didn't think to mention it. But, even if I had known it was their busiest time of year, rational thinking would expect that it would be safe, manageable, and not "oversold." So, yes, we just showed up expecting to have a good time, mindlessly enjoying time away on a vacation with the kids. And, as you now know, we were very wrong. We were shocked that Disney would sell more tickets than they have room for reasonable occupancy and reasonable customer experience. This is my biggest complaint. I can see overselling a flight by 4-5 seats for no-shows, but this is different. I talked to people who were from other countries who could not get into the park. That's horrible. And, once inside, if you got in, it was shoulder to shoulder pandemonium...not fun...certainly not for a 4 or 5 year old.
We bought a book called "Disney World with Kids 2011." It was a tome, so admittedly we skimmed it in the three weeks before our trip...no mention in it "that we found in our skim" to not come at Christmas. We talked to several people who had been, all good reports. No one indicated they knew Christmas was a bad time to go. For all of you saying it was our responsibility to "research," I find that unreasonable that one could not expect to just "go" to Disney World, walk around, and have a good time if Disney sells the tickets. It would be like showing up at the movies and not having a seat at a blockbuster hit, opening day. They simply won't sell more tickets than seats...and all seats can see the show. If it's too full, Disney should charge more or simply sell fewer tickets and thus employ fewer staff. I was informed that the parks did not approach (most of the time) their entitlement capacity (and I take strong issue with what they are entitled to do and what is reasonable). This seems amazing to me. From a customer perspective, this was terrible....not to mention unsafe. I am guessing from reading some of your posts that many of you are "old hats" at Walt Disney...or even employees. And I'm sorry for airing our poor opinion of Walt Disney World and our experience. We are simply trying to warn others. If this was such an anomaly to what experience is typically had or expected, why did we hear so many complaints? Why would park staff refuse a refund if this is such a uniquely bad set of circumstances? The reality is that we heard tons of complaints, everywhere around us. I stood in line with several people at guest relations arguing the same point. Disney would have had to refund hundreds or likely thousands of upset customers who ran into the exact same thing my family did. I just saw a lot of heads shaking in a disgusted gesture. I feel very strongly that one should not have to do exhaustive research to come to Walt Disney World and have at least a marginally magical time by just showing up and paying the fee to get in. I also feel very strongly that Walt Disney World should inform their potential guests that this time of the year could potentially be oversold, unreasonably crowded, or at least use the words "We should caution you that this is a very busy time of year for us, and there may be times when we have to close the park due to overcrowding, even though you paid for a ticket." That would make one second guess the trip for sure. Maybe my words were harsh in my earlier post, but we truly had a very bad experience, and we truly feel cheated. No other theme parks have ever been this bad, or treated us like this. Again, I'm very sorry for anyone who is an employee that I have offended. The employees in the park looked more stressed than air traffic controllers, and I can't imagine the positions in which they were put. In my line of work I have learned to give people a break in times of stress, because I usually run into them on their worst day. So I don't fault any employee for being terse or short. We are just very very upset also. For those of you who are in love with Disney, I am sorry you have had to read our woes. But, we are at the opposite end of the spectrum, and the manner in which posters in this thread are delivering their messages has fueled the fire.
Tigger1988
Well-Known Member
There's absolutely no way you're not a troll, no way. There's no way you could be that clueless about literally everything, and if you are that clueless...it's not something to admit.
Scott&Jaime
New Member
Thanks, we have sent an email (early on in the trip)...we were provided that email by guest relations. No response as of yet. We have friends who told us that they never received a response to their emails or postal mail, from a similar experience. We plan to just keep posting our experience to as many sites, forums, twitter, facebook, etc. to inform as many people as we can...til we tire of it I suppose. We will make sure to tell the truth and be respectful. Our posts have been truthful, though we have most certainly done a lot of cutting and pasting, and intend to do a lot more. Very very upset....even after several days. Not one to lay down when being mistreated, but always fight fair. And not afraid to come into a forum where most will hate me for telling the truth. Maybe someone will see it and save themselves a few thousand dollars. We have already had many many thank you messages.
dclfan
Well-Known Member
I've lost count of the amount of times I have visited the world, at least once year since I was two and no matter how crowded I have never had a less than magical expierience and I have spent holidays in the world. That being said I wanted to let you know that Disney does in fact response to guest emails or complaints. Once many many years ago, before sites like these, my father wrote Disney a letter about how when we were at the world there were a lot of refurbs going on at the parks and although he understood it has to be done it would be nice to post when these rehabs were going to take place. Not only did Disney respond but they gave us passes to the parks. So please do not say that Disney doesn't care or will not respond. Give it some time, they might not be as evil as you make them out to be :animwink:
Tigger1988
Well-Known Member
Except you weren't mistreated, you willingly went to one of the biggest vacation destinations in the world during the busiest season of the year. The parks were not "dangerously" overfull, because the parks close when they reach capacity.
You're the victim of your own ignorance. Disney cannot be blamed for your cluelessness.
Captain Chaos
Well-Known Member
So again, you are taking up a lot of your precious time to do nothing but complain about your unprepared trip, but you couldn't take 30 minutes days before you booked your trip to find out how crowd levels are?? Are you for real?? Are you serious??? You can't be...
You are the definition of a troll... You are being told the SAME EXACT THING EVERYWHERE!!! You failed by not researching...
Every vacationer researches the place they are going... People will visit different Vegas website prior to booking.. Why? To see what is available, to check out crowd levels, to find dining options, and, get this, to see what hotels are in VEGAS...
You didn't know Disney even had resorts on property until you got there?? Have you been living under a rock for 40 years???? Do you not have a television set??? See the Disney commercials??? You said you had a book. Didn't you see a section detailing, oh I don't know.. THE RESORTS ON PROPERTY SINCE THAT IS USUALLY A BIG SECTION OF ANY WDW INFO BOOK!!! Yes... You are a troll..
What do you think you are going to accomplish by bashing Disney on Disney fan sites??? You think Disney will say, OHH SCOTT AND JAMIE ARE BASHING US ON THE INTERNET, WE BETTER GIVE THEM THEIR MONEY BACK?? Nope.. Actually, your complaints on fansites basically fall on deaf ears...
And if you wrote to Guest Relations as you said, you WILL receive a response... Give them some time.. They aren't going to respond to you quicker than they respond to anyone else... I didn't receive a response back for 2 weeks after a recent trip... I also received a phone call from a Guest Services Representative to address my complaint...
Disney is not a welfare company... Your sense of entitlement is astounding... Disney is not going to just hand you a freebie cause you complain... They may offer you a free night, or maybe 1 free day... But to think they are going to give you your money back, well, you are setting yourself up for a major let down... Especially since you failed in all aspects of preparing yourself properly...
Actually, I think Scott and Jamie had a wonderful time... They so badly want to go back, they are trying to get a free vacation from the Disney company... Either that or they are trolls.. Maybe an employee at Universal???? Universal wouldn't stoop this low, would they????
Nemo14
Well-Known Member
Sott&Jaime - I think we all understand your frustration, but what you do not realize or admit to is that your bad experience was the result of your own lack of preparation for your trip. I know that you feel this should have been unnecessary, and frankly, for an amusement park like Six Flags you would probably have been OK. But Disney World is a major vacation destination, and a trip there is so much more than just riding some rides. I wouldn't dream of visiting a foreign country, a national park, or even another state without researching my options, especially if I were going with 2 children.
Again, we sympathize with you, but Disney owes you nothing.
Again, we sympathize with you, but Disney owes you nothing.
juan
Well-Known Member
So if you went to a football game and your team lost, would you demand a refund? You still saw the game
And didn't you notice from limited availability/high prices at hotels, etc that it might be a tad busy?
Just because you had a bad experience doesn't mean you need to keep posting on every site until you tire. That's your experience, you shared it, let it go.
It seems that you are more searching for retribution or revenge for your experience.
I had a bad meal the other day, but you don't see me posting on every website in protest.
And didn't you notice from limited availability/high prices at hotels, etc that it might be a tad busy?
Just because you had a bad experience doesn't mean you need to keep posting on every site until you tire. That's your experience, you shared it, let it go.
It seems that you are more searching for retribution or revenge for your experience.
I had a bad meal the other day, but you don't see me posting on every website in protest.
TiggersPooh
Active Member
thank you!!
disneyrcks
Well-Known Member
I have never been during christmas so I do not know how full it is (I would like to see ur pics S&J when u can post them) but if it was that bad, maybe disney needs to rethink their capacity so guests can have a better time. It is possible that they squeeze people in there to make more money. For those calling troll....try not being so insulting about it, your personal attacks are making u seem like a troll yourself.
TiggersPooh
Active Member
it has been rather crowded but they do plan for this with plenty of extra entertainment and crowd control (opening the paths behind Mainstreet)
Scott&Jaime
New Member
Only if the seat I purchased had someone else sitting in it and I could not see the game unless I stood behind the bleachers.
And no, if you read our entire post, you will see that we got the condo/time share from our parent's somewhat last minute (3-4 weeks in advance).
And to all...I hear your protests repeatedly about research and planning. I completely disagree. I think that one should be able to do minimal logistics planning (which we did) and just show up and expect to have at least a decent time. I used the analogy earlier that if I buy a ticket in a movie theater for a blockbuster hit, on opening day, I always get a seat, and I can always see the movie. We have been to many theme parks, last minute, on holidays, and have never seen anything like this. You are all "very" experienced Disney-goers, so you know that's not possible. Someone who has never gone, and does minimal research may not. We didn't, and that's certainly no lie. So, I get it with the research...but disagree. And, of the many posts we have made across other sites, we have gotten quite a few people who feel the same way, and are thanking us for warning them. I don't think anyone who is making these claims about "planning" have considered it from a newcomers point of view. A newcomer who works hard the rest of the year, and expects an easygoing happy Christmas vacation of walking around a theme park and enjoying the sights, sounds, and rides. If we knew what you all knew, we would have most certainly not have gone...clearly....wish Disney would have said something when we booked....but I'm beating a dead horse.
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