Lots of Disney Survey's

disneyfirstLJ

disneyfirstLJ

Well-Known Member
Original Poster
I have been back from my trip to WDW for a few weeks now and since then I have been asked to complete 5 survey's. Seems like a lot so I was wondering how many other folks are experiencing this as well.

Here are the ones I have been asked to answer:
Disney's Hollywood Studios
Overall Resort Stay
Extra Magic Hours
Art of Animation Resort
EPCOT
My Magic+ and Fast Pass+
 
epcot2004

epcot2004

Active Member
We were there very recently and it seemed we could not take 2 steps without the Disney Research people asking us to take a survey. One was even at the Marketplace bus stop and walked with us as we were preparing to board the bus. Became way too much and we refused after the first 2 or 3. My wife is convinced that they were looking for specific types of guests as they let those in front of us go while stepping out to ask us questions. The emails started only hours after we checked out. They could read these boards and get most of the feedback they need.
 
Bugz

Bugz

Well-Known Member
We just got done discussing this cuz I just did a survey and responded and I thought with all the data I have been giving Disney with these surveys that I should be rewarded somehow , but nothing yet, I have done about 5 or 6 , everybody agree?? Probably used up a total of 3 or 4 hours of my time.
 
Disney4family

Disney4family

Well-Known Member
We never got a response from filling out a survey, but we did get a phone call after writing an e-mail. Someone who works at the concierge at The Contemporary told us to always write an e-mail. He said it goes very far up in management and they do read them and respond. The CM who called said they were concerned about our concerns and wanted to talk about every topic we mentioned in our e-mail. We were not rushed off the phone. Did it make a difference? I honestly don't know. I can say that it sounded like it wasn't the first time they read or heard of our complaints, I mean concerns.
I once wrote to the DVC about a trip experience - got a phone call and then a letter. I can say that we did have a different (and better) trip experience the next time because of the call and letter. When I wrote a thank you to them after the trip (for listening to us and responding positively to rectify things), they called and wrote back a thank you for my thank you.
 
epcot2004

epcot2004

Active Member
Should have stated in my previous post that I do appreciate their efforts in gathering data by asking us what we think about a specific topic. Also, our trip was fantastic. One nite we returned to our room to a display of chocolate covered strawberries with a card from the front desk. Not sure why, it could have been that we mentioned that we missed our Beaches & Cream reservations due to traffic or maybe they figured out that we were there a few weeks ahead of a major anniversary. Some who have seen my posts know that I love to complain when disney does not pay attention to the details. Our last few trips have been some of the best (and we go at least once per year for many years) In any event I actually think they are trying and making very good progress (except for DHS!). The surveys are simply too long (and in our case too frequent) especially when they don't slip you a coupon for a free soda or hot dog. They need to strike a balance between getting information while minimizing any inconvenience to the Guests. Whether the improvements are due to the surveys or not, my guess is that they must contribute in some way or they would not make the investment in payroll.
 
epcot2004

epcot2004

Active Member
akayw0718 said:
There's a resort wide push to survey more guest experience. And you may think they're looking for a certain type - but in reality they may have already asked a group with two females, and now really could use a family with small children, etc.
The e-mail ones are very prevalent because you're more likely to click and answer.
Click to expand...


Good point about who they might be looking for.

Not me, I click on very few email links.
 
LAKid53

LAKid53

Official Member of the Girly Girl Fan Club
Premium Member
In the few weeks I've been back from DLR, I've received 3 surveys - one from DLR asking about my trip (and that's on top of the brief survey by a CM as I entered the park), one from the resort I stayed in at DLR and then one directed at passholders. The funny thing about that one? They e-mailed me but the greeting was my daughter's name.
 
LAKid53

LAKid53

Official Member of the Girly Girl Fan Club
Premium Member
epcot2004 said:
We were there very recently and it seemed we could not take 2 steps without the Disney Research people asking us to take a survey. One was even at the Marketplace bus stop and walked with us as we were preparing to board the bus. Became way too much and we refused after the first 2 or 3. My wife is convinced that they were looking for specific types of guests as they let those in front of us go while stepping out to ask us questions. The emails started only hours after we checked out. They could read these boards and get most of the feedback they need.
Click to expand...

I seriously doubt the decision makers at Disney read these boards. But if they do - Meg, where's that special pin you promised me at the last alumni event?

I think the CMs taking the surveys are looking less for a particular demographic and more for someone who looks like they will stop and answer questions. I found that if I smile at the person with the tablet as I approach, they will ask me to stop and answer some questions. If I ignore them as I walk past, then no attempt to stop me. So if I'm not in a hurry to a FP or ADR, then I will smile and don't mind stopping to answers some questions. After all, if the only comments they get from guests are the ones screaming in GS, then they are not getting an accurate picture of how visitors feel.

And when I respond to the e-mail surveys, I make sure to include comments because one of these days SOMEONE will pay attention to my repeated comment about how terrible the Wi-Fi is at Disney. And to please, please include a check box for a resort reservation so I can say, "thanks Disney, I already have 3000 magic bands on my MDE account and don't need another". The Wi Fi and magic bands are comments I always make in the hopes that someone will read it. And at least implement my suggestion about the magic bands.
 
bjlc57

bjlc57

Well-Known Member
In fact I encouraged my Son in Laws and my kids to do the surveys in the park as well so that THEY TOO. get a code.. guess what came in yesterdays mail for one of my kids.. .. a code..
 
WondersOfLife

WondersOfLife

Blink, blink. Breathe, breathe. Day in, day out.
I had to do this about 3 times when I went to Universal as well..

Universal even asked me to rate and review the "Disaster!" attraction... Guess there's something going on there. It's in seasonal operation after all.
 
JIMINYCR

JIMINYCR

Well-Known Member
I've been asked to do surveys and depending on how I felt at the time about being delayed on entering the parks I'd stop and participate. Then I've received requests to fill out surveys online after trips were completed and I've answered all of them. When calling ADR's or calling in for event tickets, I always hang on the line after the call to complete their phone surveys. I am hoping somewhere, someone thinks my opinion counts for something.
 
M

Mammymouse

Well-Known Member
I am DVC and we do a lot of one night stays because we live a 90 minute drive away. For a couple years now I get the same online survey each time we stay - always the same. How's the WIFI and cell phones, how were the restaurants you might have visited at the hotel, did any cast member make your day "Magical", and would you recommend WDW to your friends. I haven't seen any appreciable differences over the years so the info they are getting isn't making any difference or is not getting to the right people. This last survey though I had to make a comment on the weeds at the hotel grounds - Saratoga Springs - in particular, which has been bugging me for a couple years now. I thought they may have just not have got around to weeding certain locations, but each time/season I go they are still there in the areas around the entrances to the buildings.
 
LAKid53

LAKid53

Official Member of the Girly Girl Fan Club
Premium Member
Apparently SOMEONE finally paid attention to my "you really need a check box for resort reservations for 'No thanks, I already have 3000 magic bands and really don't need another'" because the CM who exclaimed, "Boy, do you have a lot of magic bands!" when making sure my self linked LE SW MB would work, told me when I responded to her exclamation that yes, I have many and you really need that check box, that Disney was considering implementing my suggestion (I'm sure I'm not the only one who made that suggestion). Oh, and she mentioned that problems will occur when you have more that 5 activated bands. Look, I'm not going to activate/deactivate bands that I use through the year - like LE ones and my AP band. So deal with it.
 
fireworksandfairytales

fireworksandfairytales

Well-Known Member
In the Parks
No
I've done several as well. I've been stopped at both DAK & DHS, but also I've been emailed twice in the past two months about a vacation that was in my cart on WDW's website. I don't mind taking them, I actually kind of enjoy it, but I just hope our voices are being put to good use :)
 

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