This Christmas we were surprised when we got to Orlando airport and went up to the desks for the Magical Express. There was a family behind a family being served at one desk, then two other desks that were just serving someone and had no line. We went up to queue behind one of the other desks and the woman in the family who were queuing said very loudly 'there's a line', we started to explain that there were three lines but she was having none of it and told us to get behind them. We did, stupidly, because we didn't want to make a scene. Then it was their turn and as they went up to the desk, more people went to all the other desks and it turns out this family hadn't got any of their paperwork ready, couldn't find their ID, were just generally making it as difficult as possible for the CM trying to sort it out. We moved to another desk as soon as one was free and ended up getting on the coach just as it was about to leave, while that family were still searching through their bags for their things.