Lightning Lane at Walt Disney World

[James Alucobond]

Sounds like comped LL are given out incredibly rarely now, and front line CMs have either been deprived of that ability, and the few that DO have that power have to be able to account for each and every one passed out lest they get in trouble.

So I guess magical moments are a thing of the past? I used to love surprising guests with a random fast pass just to brighten their day, or using them as guest recovery.

Hey Disney. Genie+ SUCKS. Get your act together, good Lord…

I'm not saying this is wrong as I may have just randomly been dealing with someone who had the correct permissions, but my group was definitely given both a Lightning Lane and gift certificate cash for an inconvenience during my last visit in 2023. I didn't even push for it; I just asked for something minor to be corrected with my room reservation and, because it was going to take a day, they offered.

 

[natatomic]

I'm not saying this is wrong as I may have just randomly been dealing with someone who had the correct permissions, but my group was definitely given both a Lightning Lane and gift certificate cash for an inconvenience during my last visit in 2023. I didn't even push for it; I just asked for something minor to be corrected with my room reservation and, because it was going to take a day, they offered.

I’d imagine guest recovery can and DOES still happen. But I can also imagine it’s much more limited too.

 

[arich35]

I'm not saying this is wrong as I may have just randomly been dealing with someone who had the correct permissions, but my group was definitely given both a Lightning Lane and gift certificate cash for an inconvenience during my last visit in 2023. I didn't even push for it; I just asked for something minor to be corrected with my room reservation and, because it was going to take a day, they offered.

Yeah when we went in January we had some issue with Genie+ at HS that day where it messed up our group. We were park hopping later to MK and the guest experience team gave us all free Peter Pan ILL plus an anytime experience pass because Slinky was down the whole time.

 

[DisneyDreamer08]

I was in Disney with my husband and 2 kids in March of 2023. There was a system wide outage on our DHS day that affected everyone for the first few hours of the day. After that, everyone had to sign back in and for a some reason, a small amount of people, myself included, couldn’t sign back into the MDE app for the entire day. I had to go to the blue umbrellas every time I wanted to make a LL. I couldn’t mobile order or fiddle faddle my times. It was infuriating and exhausting to say the least. I went to guest services at the end of the day simply because I didn’t feel I got my monies worth that day. The CM was extremely emphatic and not only refunded my entire family for the day but gave us Genie for free for the following day as well.
So it definitely still happens.

 

[Ayla]

I'm not saying this is wrong as I may have just randomly been dealing with someone who had the correct permissions, but my group was definitely given both a Lightning Lane and gift certificate cash for an inconvenience during my last visit in 2023. I didn't even push for it; I just asked for something minor to be corrected with my room reservation and, because it was going to take a day, they offered.

Yes, there are plenty of guest reports saying how they were given LL for whatever reason as part of guest recovery that I don't believe the reports on twitter.

 

[ChrisM]

Yes, there are plenty of guest reports saying how they were given LL for whatever reason as part of guest recovery that I don't believe the reports on twitter.

Recovery still happens and can be fairly generous.

In December my son and I were assigned to two broken seats on FoP. When they realized their error they whisked us out, gave us each 2 MEP LL's (which were valid for 2 days) for our trouble (including my wife and daughter who hadn't even woken up yet!), and escorted us back to the front of the line.

 

[DCBaker]

The Mickey & Friends meet-and-greet at CommuiCore Hall has been added to Genie+:

 

[Squishy]

The Mickey & Friends meet-and-greet at CommuiCore Hall has been added to Genie+:

View attachment 790538

NOW we can say the Epcot overhaul is complete.

 

[Sirwalterraleigh]

Back to fastpass on things that should never have it

Way to go with the old tricks, Bob

 

[Fido Chuckwagon]

The Mickey & Friends meet-and-greet at CommuiCore Hall has been added to Genie+:

View attachment 790538

Our long national nightmare is over.

 

[Purduevian]

Back to fastpass on things that should never have it

Way to go with the old tricks, Bob

I realize that this negatively affects the general population at Disney. However, from someone that knows the ins and outs of Geine plus, the more things on it the better.

 

[Sirwalterraleigh]

I realize that this negatively affects the general population at Disney. However, from someone that knows the ins and outs of Geine plus, the more things on it the better.

That was fastpass plus…it collapsed

So they tried the same thing again with fee.

Now they have new “revenue”…but are losing people in the hotels, gates and restaurants

Brilliant all the way around

 

[Purduevian]

That was fastpass plus…it collapsed

So they tried the same thing again with fee.

Now they have new “revenue”…but are losing people in the hotels, gates and restaurants

Brilliant all the way around

I'm not saying this is good for Disney or even most Disney guests, but from a personal perspective adding everything any anything to G+ is a win for me.

 

[Fido Chuckwagon]

Now they have new “revenue”…but are losing people in the hotels, gates and restaurants

This is an underrated bug of the new system. Under fastpass+ I didn't care how many rides I actually went on in a day and didn't feel like I was wasting money if I spent time at a table service. Now, on a day when I've purchased Genie+, you better believe I'm not wasting 2 hours at a sit-down meal given how much I paid for Genie+. I have to specifically plan our character dining for days when we are only doing lesser attractions.

 

[Sirwalterraleigh]

This is an underrated bug of the new system. Under fastpass+ I didn't care how many rides I actually went on in a day and didn't feel like I was wasting money if I spent time at a table service. Now, on a day when I've purchased Genie+, you better believe I'm not wasting 2 hours at a sit-down meal given how much I paid for Genie+. I have to specifically plan our character dining for days when we are only doing lesser attractions.

So what would they rather have? $100 for genie…or $200+ bill for lunch…way more if I have a line of sight to the bar at brown derby

 

[Sirwalterraleigh]

I'm not saying this is good for Disney or even most Disney guests, but from a personal perspective adding everything any anything to G+ is a win for me.

It’s a win for everyone if you don’t buy it. Especially Disney…they’ll just be the last to know

 

[ConfettiCupcake]

This is an underrated bug of the new system. Under fastpass+ I didn't care how many rides I actually went on in a day and didn't feel like I was wasting money if I spent time at a table service. Now, on a day when I've purchased Genie+, you better believe I'm not wasting 2 hours at a sit-down meal given how much I paid for Genie+. I have to specifically plan our character dining for days when we are only doing lesser attractions.

It was a “bug” for my family too. Genie+ really changed how we dine as well. Between the forced flexibility it made us have, and the extra cost, it was easy to cut out the ever increasing cost of scheduled sit down meals. We used to do at least one a day, sometimes two. We cut that significantly and most days we just do quick service. We shifted spending to some degree instead of just spending more where Genie+ came on the scene.

 

[Sirwalterraleigh]

It was a “bug” for my family too. Genie+ really changed how we dine as well. Between the forced flexibility it made us have, and the extra cost, it was easy to cut out the ever increasing cost of scheduled sit down meals. We used to do at least one a day, sometimes two. We cut that significantly and most days we just do quick service. We shifted spending to some degree instead of just spending more where Genie+ came on the scene.

Which is about a net zero…brilliant management

It’s even worse if shopping has declined overall…

 

[Fido Chuckwagon]

So what would they rather have? $100 for genie…or $200+ bill for lunch…way more if I have a line of sight to the bar at brown derby

How many of their restaurants are operated by third parties again?

 

[Sirwalterraleigh]

How many of their restaurants are operated by third parties again?

Some in Epcot and Dak…

None in studios or mk

A lot in springs

Almost none in resorts